Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
The site is very accessible, ordering is very easy. The customer service is responsive and very attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2022
Samples delivered quickly, we ordered the tiles which were delivered in less than a week! (the product was in stock). We are very happy with our choice, the tiles are very beautiful and of good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2022
very clear on this site, very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Very good, a lot of choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
The sample order was sent quickly and very well packaged. All that remains is to choose... and to order! The tiles are very pretty. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
Hello, it's great. The price was 2 times cheaper with delivery directly from the factory than buying directly from Hemistyle the same tiles. Fast delivery on the pallet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Product compliant with the sample received earlier. Well-packaged products, and the delivery person from the Dachser company was very friendly. All that remains is to install!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
This tile site offers samples. This allows you to assess the quality of the chosen tile. The shipment is fast and very well protected. Subsequently, I called customer service to know the availability of the product. Not having an immediate answer, the person committed to call me back the next day, which was done. I then placed my order and received the goods on a mini pallet perfectly packaged. No breakage to report. Serious site and top customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
I recommend this site for the choice, the ease of ordering, and the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Delivery time a bit long, but very well packaged products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Perfect, I had my tiles damaged the first time, top customer service, they replaced everything immediately
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2022
From the order to the delivery, everything was to my utmost satisfaction. Everything top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
Top! Delivery and materials perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
Sample order for a project, very efficient customer service, order received in a week, package well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
Very nice discovery for Comptoir du Cérame. The tiles are of very high quality and the colors are vibrant. No disappointment related to the product, manufacturing or delivery time. Since then, I recommend it to all my loved ones.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2022
Very beautiful quality tiles. Comptoir du Cérame is a very nice discovery and the manufacturing and delivery times are met. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2022
I really like the choice that Comptoir du Cérame offers. I bought from Belgium. So seen on the site. The reality did not disappoint me! The transport went well. Just one tile was broken.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
Delivery on the requested date, customer service available and efficient for stock availability requests. The colors on the screen are not quite faithful to reality according to the tiles, I recommend ordering samples before proceeding with the order. I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Order arrived in very bad condition. Comptoir du Cérame was very responsive and sent us a complete new shipment without difficulties.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
We received several samples, and we are charmed by all the tiles. Difficult to make a choice. We will actually place a large order, all our tiles will be ordered from Comptoir du Cérame. Another positive point: very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2022
Listening and available staff.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2022
I have had several occasions to order from Comptoir du Cérame and each time everything went perfectly. Responsive and professional team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Fast and careful delivery of quality products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Always available to provide information by phone, delivery was on time, even a few days early!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Attractive site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
The tiling is beautiful! Packed with care, delivery perfectly organized and fast considering the origin (Spain).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
I am very satisfied with my purchase. Good quality tiling that perfectly matches the visual on the website. Very quick shipping and receipt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Responsive, product damaged upon delivery but quick reshipment and replacement of broken parts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Whether it was the order and receipt of samples or the purchase of the final tiling, everything went super well. Top delivery. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Despite a product out of stock at the time of order, the restocking and delivery were very quick afterwards!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
Good interaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
The tiles did not exactly match the image on the site. But they are really very pretty. The sales service managed to get the material to us very quickly which was urgent for us as our construction had to stop due to lack of material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Very good service! Thank you for the quick responses and professional efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Quality service and items!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Fast delivery, tiles in good condition and of very good quality. Even more beautiful than in the photos, I am delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Perfect careful packaging, beautiful tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Not being used to ordering materials online, I am satisfied with this order. Both in terms of price and merchandise. The delivery went very well, it is a comfort to be notified before delivery. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Perfect! Customer service very responsive. I highly recommend
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