Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
If the website's showcase is attractive, the reality is disappointing. 21 tiles delivered: 1 broken, 4 conforming to the photo, the others with defects (which I am told are 'part of the graphic'!). In the end: - it makes the tile very expensive - bad experience - big disappointment
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Response from Comptoir du Cérame
Hello Madam, We are sorry for your feelings. We offer a sampling service to satisfy our clientele. We insist that the reference you chose does not have any defects, as we told you. We have a quality control service that checks all orders before shipping. As we indicated, we immediately sent a box, 4 tiles, to replace the broken piece. If, however, despite our customer service, the quality of these tiles does not satisfy you, we suggest you contact us to return your order. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
Top
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
During the purchasing process, they told me there were no shipping fees, then there were
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Response from Comptoir du Cérame
Hello, As indicated on the site, there are always shipping fees calculated based on the cart amount. We are very sorry, but there was a computer error in your purchasing process and we communicated it to you. Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
I was missing a bit of tile, they were very accommodating and they shipped my order very quickly. The tiles are beautiful. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2022
VERY good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
Very disappointed. Broken or scratched tiles due to the storage of the tiles in the box awaiting a response from customer service to whom I sent an email.
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Response from Comptoir du Cérame
Hello, Thank you for your message. We emailed you at the beginning of the week, asking for the number of damaged pieces to be replaced. Please get back to us so we can send them to you as soon as possible. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2022
Fast delivery and without problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
Customer service is responsive and attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
First experience. Ordering samples was ultra easy, quick reception and carefully packaged. The tiles are of beautiful quality. Great professionalism! Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2022
Catastrophic delivery!
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Response from Comptoir du Cérame
Hello, Thank you for your comment. Please contact our customer service to explain your experience. We will make sure to provide feedback to the carrier. Best regards, the COMPTOIR DU CERAME team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2022
Beautiful samples
Fast and careful delivery!
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2022
Superb experience in every way. Quality and beautiful tiling. Conforms to the photos. Sending of samples and order was very quick (3 and 7 days). The team on the phone is always welcoming, very good advice, and super responsive, plus they call you back if you can't reach them. In short, super satisfied all around. I recommend without hesitation and I will definitely think of you for my upcoming projects in the house. Thank you @comptoirducérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Good welcome and professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2022
I thank the sales service which was very responsive following damage during delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2022
Fast delivery, very beautiful product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
Fast and professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2022
Fast delivery, beautiful tiling.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
very satisfied with my tile, it is classy
I recommend comptoir du cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Perfect!
For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
Quick order, fast and efficient delivery. Delighted with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Super happy I am from Belgium, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
A very beautiful choice of tiles imitating cement tiles. Serious company, delivery on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
Magnificent tiles: original design, strong thickness.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2022
Delivered very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
The tiles are magnificent, and the delivery is fast.
The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
Beautiful tiles
very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Order of samples to decide on the choice of our future tiles. The ordered tiles are magnificent. Very fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2022
Super delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
All the tiles arrived in good condition and the quality is in line with what we wanted. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2022
Very fast sample delivery. Beautiful tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2022
Clear site, product delivered as described, very well packaged on a small pallet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2022
Very easy to order and fast delivery
Beautiful products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2021
No worries, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
Very good
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