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A
Rating: 5 out of 5
Fast shipping
Information on delivery tracking perfect
Thank you
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Information on delivery tracking perfect
Thank you
Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect magnificent
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A
Rating: 5 out of 5
In line with my expectations
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Order received quickly, very well packaged. Very good customer service, available and responsive.
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A
Rating: 5 out of 5
Very nice. Easy to install. Well organized delivery.
Everything is top-notch.
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Everything is top-notch.
A
Rating: 5 out of 5
Good quality, nice patterns. 5 tiles were broken during transport but customer service was responsive, understanding, and quickly sent us replacements.
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A
Rating: 5 out of 5
Very good showcase on the site. Very good product.
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A
Rating: 5 out of 5
Order and tracking were impeccable
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A
Rating: 5 out of 5
Excellent customer service, fast delivery, and tiles true to the photo. In a word, perfect!
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A
Rating: 5 out of 5
The samples are very well packaged
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very satisfied
The shipping was very fast and the delivery was problem-free.
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The shipping was very fast and the delivery was problem-free.
A
Rating: 5 out of 5
I ordered and received samples quickly. They match exactly what is presented and seem to be of good quality.
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A
Rating: 1 out of 5
Item not received, delivery delayed and the product delivered was from another brand! Very disappointed
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Response from Comptoir du Cérame
Hello Madam,
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
Despite all the care we take with the quality of our providers/transports, we are sorry to learn about the delivery error and we have done everything possible to resend your order as quickly as possible.
We will now look internally, with the Logistics Team, to see what happened and will escalate the information to the carrier.
We remain at your disposal,
The Comptoir du Cérame Team
A
Rating: 5 out of 5
Excellent customer service, high-quality items. Fast sample sending. All positive and highly recommended!!!
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
A wide choice of quality tiles at interesting prices and top-notch customer service, thank you very much I am delighted with my purchases!
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A
Rating: 5 out of 5
Very good! I recommend
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A
Rating: 5 out of 5
Pretty tiles that I couldn't find elsewhere and were delivered very quickly. I am delighted!
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A
Rating: 5 out of 5
Fast delivery of samples!
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A
Rating: 5 out of 5
Everything in order
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A
Rating: 5 out of 5
Perfectly smooth exchange!
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A
Rating: 5 out of 5
Clear site, efficient service. I recommend.
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A
Rating: 5 out of 5
Very fast delivery and careful packaging, the tile samples correspond well to the photos on the site. I still have to choose between two models... Difficult!
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A
Rating: 5 out of 5
Pleasant site
Neat presentation and available if you call
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Neat presentation and available if you call
A
Rating: 5 out of 5
The ordered samples arrived quickly and match the colors on the site. While not similar to cement tiles, the rendering of the stoneware is quite successful and the appearance is qualitative!
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A
Rating: 5 out of 5
very satisfied with the quality of the tiles and the delivery :-)
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A
Rating: 1 out of 5
The product does not exactly match what was proposed on the site
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Response from Comptoir du Cérame
Hello,
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
We take note of your comment. As we indicated by email, the sampling service offers 1 piece/tile as a sample and not a box.
Moreover, the sample corresponds exactly to the product proposed on the site.
We wish you a good day,
The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Very responsive
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A
Rating: 5 out of 5
Very good responsiveness from customer service. Reliable information, deadlines respected.
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A
Rating: 1 out of 5
First delivery arrived in pieces.
My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
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My order is being resent - second delivery still in pieces
Absolutely to be avoided!!
Response from Comptoir du Cérame
Hello Madam,
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
As we indicated by email, we are sorry for this delivery problem.
We have taken the necessary steps with our transport provider and will not fail to inform you of their response.
We remain at your disposal.
Sincerely
The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
I received responses in a timely manner to the emails sent for more information.
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A
Rating: 5 out of 5
Products conform to the photos, of good quality. deadlines respected, qualitative delivery.
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A
Rating: 5 out of 5
Clear navigation easy to find products and the photos are identical to the received products
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A
Rating: 5 out of 5
Service in line with expectations.
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A
Rating: 5 out of 5
Very well-made site. Too bad it is not possible to order certain samples (the link does not exist), responsive and accommodating customer service, fast delivery but a bit expensive.
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A
Rating: 5 out of 5
Navigation on the site is easy and straightforward. The delivery was fast!
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A
Rating: 5 out of 5
The navigation for product search should, in our view, be simplified compared to the current criteria based on series names among which we search blindly.
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A
Rating: 5 out of 5
Very good! Magnificent tiling of very good quality, sent quickly and packages in perfect condition. Extremely kind delivery person! I recommend this site!
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