Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2020
Sample very well packaged! perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Excellent merchant, I have already ordered several times. Quality products, fast and careful delivery, and very good customer service (once the delivery person broke some tiles and they were sent back to me).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
Very simple and functional site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
superb, warm, authentic... I love it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
very nice selection of tiles and faience. A pleasure for the eyes.
I greatly appreciated the exchanges following my questions and inquiries.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Delivery of samples very fast, and perfect packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
very satisfied. very reactive and efficient customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2020
packaging of the samples of very high quality, it gives confidence for the rest of the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Tiles perfectly meeting our expectations and delivery in 15 days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Super product
Super delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very well presented. Simple, fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2020
Sample order received very quickly, well packaged and good quality tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Very good advice and excellent service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2020
3 weeks to receive a sample announced in stock then in package preparation to finally inform you 3 days later that they are out of stock... Finally, 15 euros shipping for a sample of 2 tiles is pure theft. Ultimately received a mediocre quality tile in a color not matching the photo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Beautiful mosaic corresponds exactly to what I expected. Announced deadline perfectly respected. Great service, top-notch Bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
always very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
Nothing to report.
Rather quick during this confinement period.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Order of 5 tile samples. Delivery a bit expensive (15€ even if you only take one sample) but the service is very fast and the products well packaged).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2020
Order well received in perfect condition with the delivery person who contacted me well before arriving so very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2020
Order delivered quickly. Perfect products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2020
I received the ordered samples very quickly, which were very well packaged. I will place an order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2020
Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2020
Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
Fast delivery, despite the confinement.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2020
I am completely satisfied with the delivery of my tiles which are simply magnificent. Very serious seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2020
very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Good product, received on time. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Fast tracked delivery, delivered within the announced deadlines, well-protected package. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
quality of the purchased product, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Perfect for the quality/price ratio and the speed of shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Impeccable delivery! I was even contacted because my phone number was incomplete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I recommend the company for the quality of the management of my order and the materials delivered.
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