Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Just Perfect! The order was very well packaged (despite 2 broken tiles, everything else was very well arranged) and was delivered quickly. The quality of the tiles seems really good, and the final result is very pretty! Mini downside on the color of the site and in real life, I checked this by looking at different results on social networks which helped me choose because sometimes the color on the site is lighter than in reality ;) Happy with my purchase anyway!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Excellent quality of tiles
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2019
Fast, efficient. Products arrived in perfect condition.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2019
Very beautiful site, very beautiful tiles and great customer service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
a bit expensive
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2019
Disappointed with the order.
Translated reviews
Response from Comptoir du Cérame
Hello Madam,
Sorry to hear that you did not receive what you were expecting.
Please contact us to see together what happened with the preparation of your package. Please note that the shipping costs for the sample order are always refunded at the time of the firm order if it exceeds €120 of product purchase.
We remain at your disposal.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Very good telephone reception. Fast delivery. High quality packaging
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Fast delivery and very well packaged samples
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Everything always goes well whether it's for sample orders or for large orders
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
Completely satisfied with the site, fast delivery, and very good customer advice.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
Perfect package tracking :)
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
Very good listening from customer service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
Perfect! Great mobilization of the teams, especially Marifé who is on top
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
I really appreciated the telephone reception and the availability of the person who answered.
As for the site, it is very well done and well documented thanks to the different examples.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Perfect, superb tiling and thank you for your help with the delivery problem, customer service is top!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Transaction top and delivery on time.
The delivery went very well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2019
Packaging of the samples well designed to withstand the hazards of deliveries.
Very nice quality of ceramic products.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Perfect as always.
Product conforms to description. Beautiful quality.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2019
Impeccable quality rendering
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very beautiful materials! Fast delivery!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
I ordered a sample after exchanging with customer service, very clear response, order shipped quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
I am happy with the product received. Very beautiful and compliant.
And very good contact with the sales service.
However, I am very unhappy with the delivery. They know it. Their carrier is not serious in its customer relationship.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Fast, reliable. Items conform to the order.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Easy to consult site. By colors, type, etc.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2019
Very nice product and of good quality.
Fast delivery after the order was placed.
I am very happy for a first order of this type of product on the internet.
No difference between the image and the actual product.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Clear site, beautiful products conforming to the actual rendering.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
Customer service unreachable. Sample order overpriced: €15 shipping for €1 of tiles, which in the end was not great. We found exactly the same tile model much nicer elsewhere!
Translated reviews
Response from Comptoir du Cérame
Hello,
We regret the feeling you have shared with us, however, we only received one call from you on 26/06 to which we responded by email.
Your sample arrived at your place on 28/06, three days after the order.
The shipping costs for samples are refunded in case of a firm order, as indicated on the site.
We remain at your disposal.
Commercial Department
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
I am very satisfied with my sample delivery. Fast, very well packaged and very beautiful products.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
Superb tiles, the colors meet my expectations and the quality of the tile is very satisfactory.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
Received on time
Very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
Sample order received quickly. I am not disappointed with the quality of the products or the visual. I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
A lot of choices, it is a pleasure to be able to find these materials!
English 
Français 
Deutsch 