Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2018
No co
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2018
Very good, recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2018
Very good service and excellent quality of the material, very beautiful the 'Metro' tiles. The packaging like a chocolate box; very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2018
Everything went very well. We are satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
perfect! clear and pleasant communication. So so happy with my order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2018
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2018
Very large selection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2018
simple and good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
very good site, good product, good advice and good product.
do not hesitate to take the matching colored joints (they are not necessarily offered)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2018
the site is well done with a varied offer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2018
magnificent tiles and quality conforming to the photos on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2018
Magnificent tile! Just a downside, I would have liked the colors to be brighter (ordered yellow tiles)! When I ordered, I expected a more vibrant yellow... a bit disappointed at this level! Otherwise, the delivery was great, well packaged!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2018
Quality service and responsive for sending samples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2018
efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2018
perfect and fast. the sample system is very practical....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2018
very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Very attentive and very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2017
Nothing to complain about: products meet expectations, deadlines respected, excellent professionalism of the sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
Very good except for the delivery... my tiles arrived broken... Insufficient packaging..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2017
excellent product, true to the photos
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2017
The product is correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Everything went very well, note that delivery is made in front of your house so plan for manpower to carry the packages to your home!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2017
Very good REACTIVE customer service that provides satisfactory answers
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2017
Unfortunately, I did not receive the correct color requested! Delay with the tiler. Amendment by registered mail with the builder to postpone the delivery date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
Very professional, good material received on time without defects
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Very good. Good advice given in advance, product delivered on the scheduled date and product meets our expectations. In short, I recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2017
Incorrect information. Very long delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2017
The first package arrived broken, this company sent us a second one, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2017
Timely delivery, excellent after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2017
Practical, simple, well organized.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2017
Order conforms, well packaged and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2017
VERY RELIABLE SITE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2017
Clear, product expected as described on the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2017
Big disappointment, a third of the tiles were broken on one box, luckily it was a small order!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2017
Order was taken care of on the same day, careful and very fast shipping (a few days). I received all the samples I ordered, they matched their description. My doorbell doesn't work: the delivery person called me on my mobile to let me know they were there. Very happy. I will order one of the products for my kitchen. I recommended Comptoir du Cérame to my friends. The products are of excellent quality/price ratio (cheaper than real cement tiles and easier to maintain)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2017
Very satisfied with my order, the transport and the delivered goods
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2017
Very easy to sort by criteria
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2017
Very good.
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