Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 28/03/2017 à 11h07 following a purchase from 14/07/2016

Very satisfied with the product and the delivery!

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Acheteur Vérifié

Published on 28/03/2017 à 09h32 following a purchase from 15/11/2016

The tiling matched well with the samples I had ordered before making my choice. No tile was broken upon delivery. Delivery within three weeks. Nothing to say, except that I am satisfied!

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Acheteur Vérifié

Published on 28/03/2017 à 07h37 following a purchase from 04/03/2017

Very good

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Acheteur Vérifié

Published on 28/03/2017 à 06h58 following a purchase from 10/02/2017

very good services, very quick response

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Acheteur Vérifié

Published on 27/03/2017 à 22h34 following a purchase from 05/01/2017

Quality customer follow-up

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Acheteur Vérifié

Published on 27/03/2017 à 22h21 following a purchase from 02/11/2016

3 shipments of 1 m2 broken upon delivery. I abandoned my complaints and managed with the few unbroken tiles in the packages. Not serious at all. Too bad because the site looked good and had a lot of choices. I won't take the risk again.

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Acheteur Vérifié

Published on 27/03/2017 à 21h28 following a purchase from 03/10/2016

Everything was very good and easy and the delivery was fast!

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Acheteur Vérifié

Published on 27/03/2017 à 21h15 following a purchase from 22/11/2016

Perfect!

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Acheteur Vérifié

Published on 27/03/2017 à 21h14 following a purchase from 05/11/2016

As very responsive and competent

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Acheteur Vérifié

Published on 27/03/2017 à 20h11 following a purchase from 09/06/2016

Satisfied

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Acheteur Vérifié

Published on 27/03/2017 à 19h52 following a purchase from 27/06/2016

Product quality, delivery on site. Unbeatable value for money.

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Acheteur Vérifié

Published on 27/03/2017 à 18h47 following a purchase from 17/04/2016

Satisfied

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Acheteur Vérifié

Published on 27/03/2017 à 18h45 following a purchase from 11/12/2016

very wide choice of tiles, styles that are not seen in all stores.

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Acheteur Vérifié

Published on 27/03/2017 à 18h44 following a purchase from 18/05/2016

Responsive customer service, some tiles arrived broken, they sent us a new box without any problem. Beautiful product, I recommend!

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Acheteur Vérifié

Published on 27/03/2017 à 18h12 following a purchase from 08/09/2016

Very professional service

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Acheteur Vérifié

Published on 27/03/2017 à 18h11 following a purchase from 28/03/2016

Efficient and compliant

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Acheteur Vérifié

Published on 27/03/2017 à 17h54 following a purchase from 11/12/2016

Product as described. Fast and careful delivery

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Acheteur Vérifié

Published on 27/03/2017 à 17h06 following a purchase from 28/09/2016

Samples sent as announced. Very well packaged.

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Acheteur Vérifié

Published on 27/03/2017 à 16h53 following a purchase from 05/03/2017

Very good site to compare tiles. Original models. Impeccable delivery.

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Acheteur Vérifié

Published on 27/03/2017 à 15h07 following a purchase from 09/12/2016

Professional, fast and very good service.

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Acheteur Vérifié

Published on 27/03/2017 à 15h05 following a purchase from 13/01/2017

User-friendly site.

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Acheteur Vérifié

Published on 27/03/2017 à 15h00 following a purchase from 12/05/2016

Very responsive service, following various questions asked by email.

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Acheteur Vérifié

Published on 27/03/2017 à 14h59 following a purchase from 12/02/2017

Fast delivery. Responsive customer service. No problems!

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Acheteur Vérifié

Published on 27/03/2017 à 14h45 following a purchase from 27/02/2017

Very good. Very nice quality. Very friendly.

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Acheteur Vérifié

Published on 27/03/2017 à 14h44 following a purchase from 03/05/2016

Outrageous

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Acheteur Vérifié

Published on 27/03/2017 à 14h40 following a purchase from 13/11/2016

The color of the tiles received did not match the color displayed on the site at all. The tiles appeared sky blue on the site while I received a sort of lagoon blue-green.. return is paid and not cheap. Had to follow up to get a refund for my order.

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Acheteur Vérifié

Published on 27/03/2017 à 14h38 following a purchase from 24/10/2016

Very good

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Acheteur Vérifié

Published on 27/03/2017 à 14h35 following a purchase from 14/09/2016

I don't know if there was an issue with the displayed price information (not displayed anymore...) or if it was a bug at the time of my order, but the customer service was very responsive and the follow-up impeccable.

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Acheteur Vérifié

Published on 27/03/2017 à 14h31 following a purchase from 16/09/2016

Personalized welcome and advice. Very happy with the result

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Acheteur Vérifié

Published on 27/03/2017 à 14h29 following a purchase from 29/12/2016

a lot of choices, beautiful ideas

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Acheteur Vérifié

Published on 27/03/2017 à 14h28 following a purchase from 27/01/2017

Great

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Acheteur Vérifié

Published on 27/03/2017 à 14h26 following a purchase from 20/10/2016

Very beautiful cement tile style flooring, exactly as I expected, delivered on time and in good condition. I recommend.

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Acheteur Vérifié

Published on 27/03/2017 à 14h24 following a purchase from 05/09/2016

correct delivery, in accordance with the description, very well packaged

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Acheteur Vérifié

Published on 27/03/2017 à 14h23 following a purchase from 18/02/2017

Very fast order! Good products, I will not hesitate to recommend on Comptoir du Cérame.

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Acheteur Vérifié

Published on 27/03/2017 à 14h18 following a purchase from 04/11/2016

Nothing to report. Order received on time, quality tiles.

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Acheteur Vérifié

Published on 27/03/2017 à 14h14 following a purchase from 13/10/2016

Very serious, very well packaged, thank you!

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Acheteur Vérifié

Published on 27/03/2017 à 14h11 following a purchase from 14/03/2017

Very reliable site!!

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Acheteur Vérifié

Published on 27/03/2017 à 14h09 following a purchase from 19/05/2016

no problem!

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Acheteur Vérifié

Published on 27/03/2017 à 14h08 following a purchase from 22/10/2016

Quality of products

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Acheteur Vérifié

Published on 27/03/2017 à 14h07 following a purchase from 11/01/2017

LAMENTABLE: 4 deliveries to manage to obtain 25 tiles. No commercial gesture following these problems, apart from having returned 25 tiles each time, which means I have 41 tiles of which 16 are useless to me. ..... Comptoir du Cérame needs to find a transport company worthy of the name!!!!

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