Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 25/10/2023 à 11h22 following a purchase from 13/10/2023

The products are compliant. The delivery was very fast, and the contacted people really had a sense of service. I highly recommend it.

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Response from Comptoir du Cérame Published on 30/10/2023

Thank you for your message. See you soon, The entire team at Comptoir Du Cérame

Acheteur Vérifié

Published on 24/10/2023 à 19h06 following a purchase from 16/10/2023

The sample shipment is quick and they match the photos. Good contact, quick responses.

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Response from Comptoir du Cérame Published on 25/10/2023

Thank you for your comment. Have a nice day, The team at Comptoir du Cérame

Acheteur Vérifié

Published on 24/10/2023 à 11h35 following a purchase from 12/10/2023

2nd order with Comptoir du Cérame. Perfect tile quality. The delivery went very well.

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Acheteur Vérifié

Published on 17/10/2023 à 08h50 following a purchase from 27/09/2023

I ordered a tile sample from COMPTOIR DU CERAME. Upon receiving the sample, I placed a large order for the same tile. Upon receiving my order, I noticed that the tile did not match the sample I had previously received. I contacted the company COMPTOIR DU CERAME, which indicated that they had made a mistake in sending the sample, but that I had received the correct tile reference. I ordered this tile only because I liked the received sample. The tile I received does not match the sample I ordered at all. The company COMPTOIR DU CERAME is asking me to pay return fees of 253 euros, even though the mistake came from the company. The company COMPTOIR DU CERAME shows a lack of professionalism. To this day, they refuse to take back the tile for free. If you want to deal with a trustworthy company, DO NOT CHOOSE COMPTOIR DU CERAME!!

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Response from Comptoir du Cérame Published on 17/10/2023

Hello Madam, as indicated several times by phone and by email, we cannot cover all transport costs related to AN ERROR ON YOUR PART, for not having been able to read the technical sheet of the product VERY CLEARLY MENTIONED ON THE PRODUCT'S WEBSITE. A solution was proposed to you, as an exceptional gesture on our part, which you refused. At no time was it said that we had sent the wrong sample, because that is not the case. We sent you a sample without the anti-slip treatment that you requested, clearly indicating on the tile that it was the same product WITHOUT the anti-slip. YOU made a mistake by ordering an anti-slip instead of a smooth one; WE cannot assume your error. Best wishes to you.

Acheteur Vérifié

Published on 12/10/2023 à 15h15 following a purchase from 24/08/2023

Very satisfied with this site. The products are of quality and compliant. Very good commercial service, friendly, responsive, and very attentive to customers.

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Response from Comptoir du Cérame Published on 13/10/2023

The entire team thanks you for your comment. See you soon.

Acheteur Vérifié

Published on 09/10/2023 à 14h55 following a purchase from 04/10/2023

THANK YOU for this great follow-up and your professionalism! A TOP Team!!!

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Response from Comptoir du Cérame Published on 11/10/2023

A big thank you for your comment! Have a nice day and see you soon, The TEAM at Comptoir du Cérame.

Acheteur Vérifié

Published on 06/10/2023 à 13h58 following a purchase from 13/09/2023

I am very satisfied because I received the samples quickly, and the people were quick and efficient in answering my questions, as well as the quality of the product received.

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Response from Comptoir du Cérame Published on 11/10/2023

Thank you for your message. See you soon, The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 05/10/2023 à 15h28 following a purchase from 26/09/2023

Very good site.

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Acheteur Vérifié

Published on 05/10/2023 à 15h21 following a purchase from 14/09/2023

Very satisfied.

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Acheteur Vérifié

Published on 04/10/2023 à 17h18 following a purchase from 14/09/2023

Great tiles, very well packaged. I had some small issues during delivery and was very well supported. Again, a big thank you for your professionalism. Best regards, G.Reynaud

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Response from Comptoir du Cérame Published on 06/10/2023

Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 30/09/2023 à 21h16 following a purchase from 21/09/2023

I only received samples. Quick shipping. Responsive customer service. I will be able to place an order for my tiles.

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Acheteur Vérifié

Published on 28/09/2023 à 20h50 following a purchase from 20/09/2023

Very good experience.

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Acheteur Vérifié

Published on 26/09/2023 à 10h17 following a purchase from 18/09/2023

Several orders placed since the beginning of our renovation project. The tiles were as per the photos, arrived perfectly protected and packaged. Regarding customer service, I am very satisfied because when I needed to contact them for urgent shipping supplements, by calling the phone number noted on the site, you directly reach a person who does their best to solve the problem as quickly as possible. I recommend with my eyes closed!

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Response from Comptoir du Cérame Published on 26/09/2023

Your message gives us immense pleasure and reflects our daily commitment to best respond to the customers who trust us for their tiles. Thank you again and see you soon for a new project. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 25/09/2023 à 15h52 following a purchase from 14/09/2023

Very large selection

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Acheteur Vérifié

Published on 25/09/2023 à 10h22 following a purchase from 11/09/2023

Great

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Response from Comptoir du Cérame Published on 26/09/2023

Thank you The team at Comptoir du Cérame

Acheteur Vérifié

Published on 18/09/2023 à 21h18 following a purchase from 06/09/2023

Sample order received quickly. The samples are real tiles of beautiful quality.

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Response from Comptoir du Cérame Published on 26/09/2023

Thank you for your message. See you soon on our site .. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 18/09/2023 à 10h31 following a purchase from 14/08/2023

Impeccable product and after-sales service! Order received Thursday and installed this weekend :)

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Response from Comptoir du Cérame Published on 18/09/2023

Great! Thank you for your message. Feel free to share your realization with us if you wish! Have a nice day The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 15/09/2023 à 17h03 following a purchase from 12/08/2023

Superb tiling! Responsive customer service by email. Waiting for the tile installation. I can't wait :)

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Acheteur Vérifié

Published on 13/09/2023 à 21h41 following a purchase from 03/09/2023

Fluid and simple site in the hierarchy. Loved the choice of colors, shapes... and especially the request for samples

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Response from Comptoir du Cérame Published on 14/09/2023

Thank you for your message! Have a nice day.. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 13/09/2023 à 17h48 following a purchase from 02/09/2023

Very happy with my purchase

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Response from Comptoir du Cérame Published on 14/09/2023

We are delighted! See you soon The team at Comptoir du Cérame

Acheteur Vérifié

Published on 13/09/2023 à 15h18 following a purchase from 31/08/2023

Efficient and quality service

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Response from Comptoir du Cérame Published on 14/09/2023

Thank you very much for your message. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 11/09/2023 à 14h55 following a purchase from 31/08/2023

Very good phone contact

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Response from Comptoir du Cérame Published on 13/09/2023

Thank you The team at Comptoir du Cérame

Acheteur Vérifié

Published on 08/09/2023 à 15h20 following a purchase from 29/08/2023

JUST PERFECT
Thank you Audrey

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Response from Comptoir du Cérame Published on 08/09/2023

Thank you very much for your message which gives us immense pleasure, especially to Audrey See you soon for future projects. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 07/09/2023 à 13h08 following a purchase from 16/08/2023

Order conforms to the description. Package very well protected.
I will not hesitate to order again if needed.

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Response from Comptoir du Cérame Published on 08/09/2023

Thank you for your comment. Looking forward to assisting you with a future project. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 01/09/2023 à 08h40 following a purchase from 27/08/2023

Very good, very responsive

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Response from Comptoir du Cérame Published on 01/09/2023

Thank you very much! Have a nice day. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 31/08/2023 à 17h00 following a purchase from 20/08/2023

Perfect from the beginning of the consultation on the site to the delivery, including a high-quality phone contact

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Response from Comptoir du Cérame Published on 01/09/2023

We thank you very much for your message, which makes us happy. See you soon, The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 22/08/2023 à 10h37 following a purchase from 28/07/2023

Fast delivery and product meets expectations.

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Response from Comptoir du Cérame Published on 29/08/2023

We thank you for your message. See you soon. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 22/08/2023 à 08h30 following a purchase from 01/08/2023

Very efficient! Very happy with the order.

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Response from Comptoir du Cérame Published on 29/08/2023

Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 21/08/2023 à 15h49 following a purchase from 07/08/2023

Very good first experience, very attentive and extremely competent customer service.

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Response from Comptoir du Cérame Published on 29/08/2023

Thank you very much for your message. We do everything we can to best meet our customers' requests. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 04/08/2023 à 13h16 following a purchase from 24/07/2023

The site is clear

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Acheteur Vérifié

Published on 03/08/2023 à 17h42 following a purchase from 25/07/2023

Hello Madam, Hello Sir. Very good packaging. I did not expect to receive this set of samples. Best regards

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you very much for your message. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 03/08/2023 à 15h00 following a purchase from 17/07/2023

Excellent experience. Very nice rendering of the tiles despite not being able to use real cement tiles (due to budget and thickness).

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you very much for your message. Looking forward to seeing your realization. See you soon

Acheteur Vérifié

Published on 03/08/2023 à 14h13 following a purchase from 23/07/2023

Site offering a good range of products. The color of the tiles is true to the photo. Delivery faster than announced.

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Response from Comptoir du Cérame Published on 29/08/2023

Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 03/08/2023 à 12h31 following a purchase from 18/07/2023

I have already ordered several times from Comptoir du Cérame and I am always very satisfied. I recommend without hesitation.

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Acheteur Vérifié

Published on 02/08/2023 à 19h58 following a purchase from 27/07/2023

Very clear site, very fast delivery of the sample and very friendly customer service. Thank you

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Acheteur Vérifié

Published on 02/08/2023 à 12h33 following a purchase from 05/07/2023

VERY GOOD CUSTOMER SERVICE! Audrey was great! Thank you!

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Acheteur Vérifié

Published on 27/07/2023 à 16h06 following a purchase from 21/07/2023

Excellent, very nice quality tiles at a fair price and very competent, responsive, and pleasant customer service. The shipments have always been very fast. Their reaction was also excellent when I had a delivery issue (which was not their fault at all). I totally recommend.

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Response from Comptoir du Cérame Published on 28/07/2023

Thank you very much for your message. See you soon. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 26/07/2023 à 15h36 following a purchase from 05/07/2023

Perfect tiling, very easy to install.

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Response from Comptoir du Cérame Published on 27/07/2023

Great, thank you for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 26/07/2023 à 14h53 following a purchase from 16/07/2023

This is the second time I order from Comptoir du Cérame, the products are of high quality, the packaging is very careful. Very good customer service! I would gladly return for a third time

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Response from Comptoir du Cérame Published on 27/07/2023

Thank you very much for your message and looking forward to your next order. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 25/07/2023 à 17h44 following a purchase from 07/07/2023

I had a somewhat special request, outside the standard, I was listened to and my need was met. Ultra-fast delivery, well-packaged product... I recommend this site.

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Response from Comptoir du Cérame Published on 27/07/2023

We do our utmost to satisfy our customers as much as possible! We are happy to have been able to meet your request, looking forward to seeing the final result! Best regards. The Comptoir Du Cérame team