Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Thank you for taking the time to share your experience. We are sorry to hear that the delivery did not meet your expectations. We take your comments very seriously and are continuously working with our partners to improve this service. Your satisfaction is our priority and we are committed to providing you with an optimal experience in the future.
Best regards,
The team at Comptoir du Cérame
C
Christophe C.
Rating: 2 out of 5
following a purchase from 22/04/2026
Nothing to say about the shopping experience on the site, and about the quality of the delivered products. However, the delivery service needs to be reviewed: no delivery forecast (the driver called 1 hour before arriving ...), he couldn't even take the two packages of tiles out of the truck, he asked my wife to help him carry ... otherwise he would have left ...
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Valérie B.
Rating: 2 out of 5
following a purchase from 18/01/2026
The tiles are beautiful. However, a big downside: the delivery cost represents a third of the order. Upon arrival, the two boxes were well packaged on a pallet. The first one was perfect. The second one, when lifted, burst open from the bottom (defective packaging), and 15-20 tiles fell and broke. Given the price, I am quite disgusted. Fortunately, we had enough good tiles for our initial project, but many were lost which is frustrating given the price.
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Response from Comptoir du Cérame
Hello,
Thank you for your feedback and for your compliments on our tiles.
We are sorry to hear that some were broken. Upon delivery, the pallet and the boxes were complete and compliant without any anomalies as you indicated. The tiles remain fragile products that need to be handled with care.
We understand that the situation must have been frustrating.
Have a nice day
J
Judith A.
Rating: 2 out of 5
following a purchase from 22/08/2025
Catastrophic delivery, customer service very unhelpful.
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Response from Comptoir du Cérame
Hello, We would like to thank you for sharing your experience. We are sorry to hear that the delivery did not meet your expectations. However, to say that customer service was not helpful is a bit misplaced. When we review all the history of emails and responses provided, it should rather be said that since the responses given did not suit you, the result is that customer service did not help you. We still hope that the tiles please you and meet your expectations. Have a nice day, The team at comptoirducerame.com
N
Nathalie L.
Rating: 2 out of 5
following a purchase from 17/09/2025
The site is well made, it's the customer service that is problematic.
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Response from Comptoir du Cérame
Hello, We are very surprised by your comment regarding customer service because we have no email or call from you. So we do not understand why you indicate that customer service is problematic. The positive point is that you appreciated our site. Best regards. The team at comptoirducerame.com
G
Gwendoline A.
Rating: 2 out of 5
following a purchase from 15/03/2025
Palette soaked, all the boxes are soaked, opened and collapsed in a staggered manner in the palette. At 100 euros for the delivery fee, it's outrageous.
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Response from Comptoir du Cérame
We are very sorry and quite surprised by your message. After checking, there is no mention of what you are reporting on the delivery note from the delivery person, and you have never contacted us to discuss this issue so that we could find a solution. It is always regrettable to operate this way when our goal is to have happy and satisfied customers with their purchase. Best regards, The team at Comptoir du Cérame.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2024
The tiles are good but the delivery was very laborious...
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Response from Comptoir du Cérame
Thank you for your message. It is true that sometimes a delivery can be more complicated on the carrier's side, but we always do our best to resolve and satisfy our customers. In any case, we are delighted that you like the tiles. The team at Comptoir du Cérame.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
The tiles are very good, however the delivery was catastrophic. The carrier received the tiles and did not reach out to deliver them to us. We had to harass them to get delivered. The seller's customer service was not very courteous either when we reported the problems we encountered with the carrier. It is a shame that the service is not ensured until the product is delivered.
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Response from Comptoir du Cérame
Hello, catastrophic delivery may be a bit exaggerated given the course of your delivery. A not very courteous customer service that contacted you because the carrier could not reach you because you had incorrectly provided your phone number when placing the order. A not very courteous customer service that gave you the carrier's contact details so you could get in touch with them to schedule the delivery. A not very courteous customer service that sent a new message to the carrier with another phone number because you did not respond when the delivery person tried to reach you to deliver as agreed with him. We ensured the follow-up of the delivery until the end despite what you write. We always responded and did what was necessary to help you. The positive point is that you like the tiles. The customer service of Comptoir du Cérame.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2023
There was a delay in delivery, between the confirmation of the date with you and the transporter who was not aware. Then the delivered pattern is not continuous, which was difficult to see on the site and unlike other patterns. Therefore, it cannot be assembled.
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Response from Comptoir du Cérame
Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2022
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.
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Response from Comptoir du Cérame
Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2022
Not like in the photos on the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2022
I received my order with the boxes completely damaged and exploded
At least 4 tiles chipped
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Response from Comptoir du Cérame
Hello, We have taken note of your comment. Please know that we are sorry. Our transport providers are partners we choose for their responsiveness and seriousness. We will not fail to communicate your experience to them. On our side, we have done what is necessary by replacing the broken tiles. We hope you are satisfied. Best regards, The COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay
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Response from Comptoir du Cérame
Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
.
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Response from Comptoir du Cérame
Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Hello. 1st delivery unsuccessful: I was absent and missed the delivery person. Neither voicemail nor letter was left by them, I had to contact the distributor who fortunately located my order. Second attempt successful but 1 of the 3 boxes is completely destroyed: tiles all broken in two. A shame therefore.
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Response from Comptoir du Cérame
Hello, We are sorry to see that your delivery went poorly. On our side, please know that we are very concerned about the delivery service we provide to our customers. We are contacting the carrier and remain at your disposal. The COMPTOIR DU CERAME Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..
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Response from Comptoir du Cérame
Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.
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Response from Comptoir du Cérame
Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Quick delivery but patterns of poor quality
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Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/10/2020
The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2020
lamentable and scandalous delivery. Just dropped in front of my gate and it was up to me to bring it into the house.
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Response from Comptoir du Cérame
Hello Sir, We understand your dissatisfaction. Nevertheless, we explicitly state on the site that material deliveries are made "in front of the garden entrance or at the building door." Unfortunately, we do not offer the possibility to deliver the tiles to your home. Best regards, The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2020
No response following the email sent
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Response from Comptoir du Cérame
Hello, Customer satisfaction is our priority and we assure you that our team does its best to go in this direction. We responded as quickly as possible upon receiving your message. Do not hesitate to get back to us if needed, we are at your disposal. Best regards, The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
There are no visuals of the tiles laid together, to visualize the complete pattern.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your message.
We have been working for some time on a new version of the site and soon, the tiles with a decor will be presented in this way.
Best regards,
The Comptoir du Cerame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2020
GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT
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Response from Comptoir du Cérame
Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
The color of the tile on the site is not at all the same as in reality.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2020
Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Order placed on 29/10, product received on 27/11. Very long delay for expensive delivery costs of €90. No commercial gesture...
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Response from Comptoir du Cérame
Hello Sir, We are sorry for your feelings. Normally, the products offered are in stock. Unfortunately, from time to time, there may be a shortage; which happened in your case. In such situations, we inform customers as quickly as possible (48 hours for you). We hope you liked your product and remain at your disposal at 09 72 50 67 81.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2019
One of the three tiles arrived broken (product 0809026)
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Response from Comptoir du Cérame
Hello Madam,
Thank you for your message.
We regret to learn that you received a broken tile during your sample order. This rarely happens.
Please contact us at 09 72 50 67 81, or send us a message to look together at what happened.
Best regards,
The sales service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2019
The tile samples were not all correct and one tile arrived broken.
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Response from Comptoir du Cérame
Hello Madam,
We regret this error, it does not normally happen, please contact us to look together at your case, here are our contact details:
Tel. 0972506781 [email protected]
Looking forward to hearing from you,
The Comptoir du Cérame team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.
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Response from Comptoir du Cérame
Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/05/2019
The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2018
Delivery time varied. Client not notified unless they ask
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Response from Comptoir du Cérame
Hello,
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2018
A lot of requests by internet to know when I was delivered... and few responses!!! Deadlines far too long to receive this package and deadlines not in accordance with your indications on the site (more than 15 days of waiting)
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Response from Comptoir du Cérame
Hello Mr. Laparre, We truly regret your comments, however, allow us to remind you that you ordered your samples indeed on 20/07, but with instructions to deliver only from 04/08. You received your samples on 06/08, two days later. Moreover, after reading the history of your emails sent to us, you received a response each time. You must also take into account that the indicated delivery dates are based on the fact that the products must be available at that time. If they are not, they need to be obtained to send them to you as quickly as possible. You received one sample and you ordered one sample. So nothing is missing. When it comes to a patchwork, we only send one random piece and not the entire patchwork which here consists of 9 pieces. Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
The site itself seems serious but the merchandise in the package was defective
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Response from Comptoir du Cérame
Hello Joëlle,
We regret what happened and which is independent of our will. As indicated in our email exchanges, we have processed the refund for the breakage immediately.
Our sincerest apologies.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2018
don't go there
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The orange tile is not fluorescent at all, contrary to the photo, but a pale and dull orange... Given the costs incurred, I resigned myself to keeping it but it changed everything... So I am rather unhappy!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
The product is correct But paying €70 for delivery for 3 torn cartons placed on a pallet without packaging... I hesitate to recommend with you...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2017
I am not satisfied. I ordered a sample and received a scrap, a broken tile in sum. I cannot assess the size of the tile and I spent almost 20 euros for nothing.
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