Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
the tiles are perfectly compliant with what I expected but.... quite a few tiles were chipped (small and large chips). A bit of bubble wrap, polystyrene, or more eco-friendly cardboard, or newspaper to better protect them from shocks would have easily avoided this type of damage upon receipt, too bad.
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Response from Comptoir du Cérame
Hello, We take great care in packaging our products. We take note of your comment and pass the information to our logistics service. We suggest you contact our customer service for the replacement of the broken tiles. Awaiting your response, Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Everything is very good. To make it perfect, it would be nice to have photos of realizations in wide angle.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2022
From the order to the delivery, everything was to my utmost satisfaction. Everything top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
Top! Delivery and materials perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
Sample order for a project, very efficient customer service, order received in a week, package well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
Very nice discovery for Comptoir du Cérame. The tiles are of very high quality and the colors are vibrant. No disappointment related to the product, manufacturing or delivery time. Since then, I recommend it to all my loved ones.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2022
Very beautiful quality tiles. Comptoir du Cérame is a very nice discovery and the manufacturing and delivery times are met. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Good quality product. Quick delivery. However, the service could be improved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2022
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2022
I really like the choice that Comptoir du Cérame offers. I bought from Belgium. So seen on the site. The reality did not disappoint me! The transport went well. Just one tile was broken.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
Delivery on the requested date, customer service available and efficient for stock availability requests. The colors on the screen are not quite faithful to reality according to the tiles, I recommend ordering samples before proceeding with the order. I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Order arrived in very bad condition. Comptoir du Cérame was very responsive and sent us a complete new shipment without difficulties.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
We received several samples, and we are charmed by all the tiles. Difficult to make a choice. We will actually place a large order, all our tiles will be ordered from Comptoir du Cérame. Another positive point: very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2022
Listening and available staff.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2022
I have had several occasions to order from Comptoir du Cérame and each time everything went perfectly. Responsive and professional team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Fast and careful delivery of quality products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Always available to provide information by phone, delivery was on time, even a few days early!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Attractive site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
The tiling is beautiful! Packed with care, delivery perfectly organized and fast considering the origin (Spain).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
I am very satisfied with my purchase. Good quality tiling that perfectly matches the visual on the website. Very quick shipping and receipt.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Responsive, product damaged upon delivery but quick reshipment and replacement of broken parts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Whether it was the order and receipt of samples or the purchase of the final tiling, everything went super well. Top delivery. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Despite a product out of stock at the time of order, the restocking and delivery were very quick afterwards!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
Good interaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
The tiles did not exactly match the image on the site. But they are really very pretty. The sales service managed to get the material to us very quickly which was urgent for us as our construction had to stop due to lack of material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Very good service! Thank you for the quick responses and professional efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Quality service and items!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Fast delivery, tiles in good condition and of very good quality. Even more beautiful than in the photos, I am delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Perfect careful packaging, beautiful tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Not being used to ordering materials online, I am satisfied with this order. Both in terms of price and merchandise. The delivery went very well, it is a comfort to be notified before delivery. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Perfect! Customer service very responsive. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2022
No information on the site about the absence of products in stock!
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Response from Comptoir du Cérame
Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
I was missing a bit of tile, they were very accommodating and they shipped my order very quickly. The tiles are beautiful. Thank you
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