Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 02/05/2022 à 21h09 following a purchase from 07/04/2022

A bit too expensive.

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Acheteur Vérifié

Published on 02/05/2022 à 20h52 following a purchase from 16/04/2022

VERY good

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Acheteur Vérifié

Published on 28/04/2022 à 09h54 following a purchase from 11/04/2022

top!

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Acheteur Vérifié

Published on 27/04/2022 à 17h23 following a purchase from 15/04/2022

Fast delivery and without problems

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Acheteur Vérifié

Published on 22/04/2022 à 07h47 following a purchase from 13/04/2022

Customer service is responsive and attentive.

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Acheteur Vérifié

Published on 20/04/2022 à 18h59 following a purchase from 11/04/2022

First experience. Ordering samples was ultra easy, quick reception and carefully packaged. The tiles are of beautiful quality. Great professionalism! Thank you.

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Acheteur Vérifié

Published on 13/04/2022 à 18h45 following a purchase from 07/04/2022

Beautiful samples
Fast and careful delivery!
Top-notch

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Acheteur Vérifié

Published on 12/04/2022 à 07h30 following a purchase from 01/04/2022

Superb experience in every way. Quality and beautiful tiling. Conforms to the photos. Sending of samples and order was very quick (3 and 7 days). The team on the phone is always welcoming, very good advice, and super responsive, plus they call you back if you can't reach them. In short, super satisfied all around. I recommend without hesitation and I will definitely think of you for my upcoming projects in the house. Thank you @comptoirducérame

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Acheteur Vérifié

Published on 10/04/2022 à 08h54 following a purchase from 04/04/2022

Good welcome and professionalism

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Acheteur Vérifié

Published on 07/04/2022 à 17h23 following a purchase from 29/03/2022

I thank the sales service which was very responsive following damage during delivery.

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Acheteur Vérifié

Published on 06/04/2022 à 09h29 following a purchase from 31/03/2022

Fast delivery, very beautiful product

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Acheteur Vérifié

Published on 05/04/2022 à 20h46 following a purchase from 26/03/2022

Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.

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Acheteur Vérifié

Published on 01/04/2022 à 15h42 following a purchase from 28/03/2022

Fast and professional

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Acheteur Vérifié

Published on 30/03/2022 à 21h25 following a purchase from 13/03/2022

Fast delivery, beautiful tiling.
Thank you

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Acheteur Vérifié

Published on 27/03/2022 à 16h46 following a purchase from 09/03/2022

very satisfied with my tile, it is classy
I recommend comptoir du cérame

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Acheteur Vérifié

Published on 17/03/2022 à 17h51 following a purchase from 27/02/2022

First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.

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Acheteur Vérifié

Published on 16/03/2022 à 11h07 following a purchase from 01/03/2022

Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase

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Acheteur Vérifié

Published on 15/03/2022 à 20h21 following a purchase from 02/03/2022

I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.

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Response from Comptoir du Cérame Published on 24/03/2022

Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team

Acheteur Vérifié

Published on 10/03/2022 à 17h49 following a purchase from 02/03/2022

Perfect!
For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much

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Acheteur Vérifié

Published on 10/03/2022 à 11h08 following a purchase from 28/02/2022

Quick order, fast and efficient delivery. Delighted with the product.

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Acheteur Vérifié

Published on 08/03/2022 à 17h59 following a purchase from 18/02/2022

Super happy I am from Belgium, fast delivery

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Acheteur Vérifié

Published on 05/03/2022 à 10h04 following a purchase from 23/02/2022

A very beautiful choice of tiles imitating cement tiles. Serious company, delivery on time.

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Acheteur Vérifié

Published on 04/03/2022 à 20h00 following a purchase from 28/02/2022

The products are of quality but a downside on the shipping costs which are enormous
I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all

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Acheteur Vérifié

Published on 04/03/2022 à 16h04 following a purchase from 23/02/2022

Magnificent tiles: original design, strong thickness.
I recommend.

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Acheteur Vérifié

Published on 04/03/2022 à 14h41 following a purchase from 28/02/2022

Perfect!

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Acheteur Vérifié

Published on 04/03/2022 à 08h51 following a purchase from 18/01/2022

Delivered very quickly

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Acheteur Vérifié

Published on 02/03/2022 à 18h08 following a purchase from 16/02/2022

The tiles are magnificent, and the delivery is fast.
The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).

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Acheteur Vérifié

Published on 01/03/2022 à 07h57 following a purchase from 23/02/2022

I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.

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Acheteur Vérifié

Published on 24/02/2022 à 14h14 following a purchase from 04/02/2022

Beautiful tiles
very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!

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Acheteur Vérifié

Published on 22/02/2022 à 12h30 following a purchase from 17/02/2022

Order of samples to decide on the choice of our future tiles. The ordered tiles are magnificent. Very fast and careful shipping.

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Acheteur Vérifié

Published on 19/02/2022 à 23h47 following a purchase from 07/02/2022

Super delivery

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Acheteur Vérifié

Published on 11/02/2022 à 12h27 following a purchase from 31/01/2022

In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier

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Acheteur Vérifié

Published on 10/02/2022 à 09h19 following a purchase from 04/02/2022

Not like in the photos on the site

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Acheteur Vérifié

Published on 08/02/2022 à 14h26 following a purchase from 25/01/2022

All the tiles arrived in good condition and the quality is in line with what we wanted. I recommend

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Acheteur Vérifié

Published on 05/02/2022 à 12h58 following a purchase from 26/01/2022

Very fast sample delivery. Beautiful tiles

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Acheteur Vérifié

Published on 04/02/2022 à 21h02 following a purchase from 21/01/2022

Clear site, product delivered as described, very well packaged on a small pallet

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Acheteur Vérifié

Published on 03/02/2022 à 16h57 following a purchase from 27/01/2022

Fast delivery but half of the samples arrived in small pieces

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Acheteur Vérifié

Published on 29/01/2022 à 11h07 following a purchase from 24/01/2022

Very good

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Acheteur Vérifié

Published on 28/01/2022 à 18h38 following a purchase from 16/01/2022

Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!

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Acheteur Vérifié

Published on 28/01/2022 à 17h29 following a purchase from 23/01/2022

Very easy to order and fast delivery
Beautiful products

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