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A
Rating: 5 out of 5
Delivery in 10 days, very nice tiles, 100% satisfied.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
I requested samples, quick and careful shipping. Communication with customer service was quick and clear. Thank you.
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A
Rating: 3 out of 5
Top tiles at affordable prices. However, regarding delivery, the price is high. And I must say that they do not respect the delivery instructions and days given. Two orders placed, both deliveries were made on days when I was not available, I had clearly specified by message.
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Response from Comptoir du Cérame
Hello Madam, We are delighted that you like the Dolce collection you chose. Thank you, indeed as you point out we focus a large part of our efforts to offer our customers quality tiles at fair prices. However, we take note of your information regarding the delivery of your order and we will pass it on to our provider with whom we have been working for many years. Best regards, The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Order arrived quickly and in good condition. Very good quality. I recommend.
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A
Rating: 5 out of 5
Speed
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A
Rating: 5 out of 5
Easy navigation. Several photos with situational context. Improvement idea: offer color combinations for wall/floor.
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A
Rating: 5 out of 5
Super service
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A
Rating: 5 out of 5
Very easy to consult site
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A
Rating: 5 out of 5
Pleasant website. Original and varied products.
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A
Rating: 5 out of 5
Lots of choices, beautiful patterns, flexibility of quantities, very high-quality products and impeccable delivery (and thus we understand why it is chargeable)
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A
Rating: 5 out of 5
Contacted by customer service for an issue resolved immediately.
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Rating: 4 out of 5
Very clear and functional website. Telephone assistance: good customer reception and effective responses. Information on delivery tracking: good real-time tracking. Delivery: local carrier Normatrans punctual but very rushed - leaves the pallet outside the house without helping the customer - the driver does not have time to wait for us to check the goods.
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A
Rating: 5 out of 5
Very clear and rich site
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A
Rating: 5 out of 5
Very nice tiling
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A
Rating: 5 out of 5
Nothing to complain about: simply perfect!
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A
Rating: 5 out of 5
The Comptoir du Cerame responded to our requests and questions without any problem, we were delivered (on a product available in stock) very quickly, with a very accommodating provider for delivery times.
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A
Rating: 5 out of 5
Respectable deadlines and very good quality ceramics.
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A
Rating: 5 out of 5
Reactive and accommodating customer service.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Excellent contact, very fast delivery, very very nice product !! I recommend
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A
Rating: 5 out of 5
Perfect thank you I am delighted Nickel
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery, magnificent tiles !!
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A
Rating: 5 out of 5
Very good quality (waterproof test carried out) of the hexagonal tiles in concrete color. Delivery date respected. It would be great to be able to choose the time
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A
Rating: 5 out of 5
Product conforms to the order. Very careful packaging. Efficient and responsive after-sales service even for a very small order. I highly recommend 'Comptoir du Cérame'
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A
Rating: 5 out of 5
Easy navigation, the received products match the photos, excellent quality of the products.
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A
Rating: 4 out of 5
fast delivery and in good condition
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A
Rating: 5 out of 5
Great product, fast delivery with tracking. Perfect!
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A
Rating: 5 out of 5
beautiful product, well described on the site, colors consistent between photo and reality, excellent result once laid. I recommend
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A
Rating: 4 out of 5
Rather well done, attractive in any case. Only downside, the samples do not match what you receive and order. Moreover, some samples are not sent because there is no stock but this is not visible on the website...
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Response from Comptoir du Cérame
Hello, Thank you for your feedback, glad to see that you liked the site. We are sorry for your mishap. Our products are in stock but it may happen that we have an occasional out of stock on certain items. After internal investigation, we kindly ask you to excuse us. Due to a technical problem, you did not receive the email informing you of the temporary out of stock on this sample. Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 3 out of 5
Of the two items, one of the two was completely compliant, the other did not resemble the photo on the site. The tile was embossed while it seemed to have a very thin design.
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Response from Comptoir du Cérame
Hello, We are sorry for your feelings regarding the product LI0201004. Despite all our efforts to have the most realistic photos possible, this tile is an exception in our catalog as it is very difficult to photograph due to its manufacturing method. This is one reason why we offer a refundable sampling service. Thank you, The COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Beautiful and intuitive site. Very good contact by phone for placing the order, a very helpful lady.
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A
Rating: 5 out of 5
Meets my expectations: sending samples allows for project clarification.
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A
Rating: 4 out of 5
Clean and fast shipping Difficult search on the site, especially sorting by price or color Interesting products
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Rating: 3 out of 5
Easy to use
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A
Rating: 5 out of 5
Top. Quality product and perfect delivery
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Rating: 4 out of 5
Pleasant site. 2 small downsides. Not enough photos of decorations / situational setups with the tiles. And not practical to find a spotted model.
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A
Rating: 5 out of 5
Very good phone contact with customer service who helped me finalize my order so that it arrived on time
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Rating: 5 out of 5
perfect product
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Rating: 5 out of 5
Exemplary responsiveness, impeccable shipping and products conforming to the description, In short, nothing to complain about!
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