Customer reviews of Comptoir du Cérame

Delivery of samples very fast, and perfect packaging.

very satisfied. very reactive and efficient customer service.

The color of the tile on the site is not at all the same as in reality.

Perfect

Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery

packaging of the samples of very high quality, it gives confidence for the rest of the order

We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!

Tiles perfectly meeting our expectations and delivery in 15 days

Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!

Super product
Super delay

Very well presented. Simple, fast.

Sample order received very quickly, well packaged and good quality tiles

For the quality of the product

Very good advice and excellent service.

Very good

Hello,
Following the receipt of a sample of white hexagonal tiles, I ordered 9 boxes of these tiles.
I was unpleasantly surprised by the quality of the tiles compared to the sample. Some had more or less significant stains in the glaze, others had roughness on the surface or even chips...
I then requested to receive additional tiles to compensate for these unusable tiles.
It took more than 2 months, repeated sending of photos showing the defects of the tiles, and several follow-ups for one day the delivery of the additional tiles to arrive at my place.
It is regrettable that communication was one-way with customer service at the end of processing my request. I received no response to my emails or messages on your voicemail at the end.
Thank you for the tiles I eventually received but bad point for customer relations.

Beautiful mosaic corresponds exactly to what I expected. Announced deadline perfectly respected. Great service, top-notch Bravo

always very professional

Nothing to report.
Rather quick during this confinement period.

Order of 5 tile samples. Delivery a bit expensive (15€ even if you only take one sample) but the service is very fast and the products well packaged).

Order well received in perfect condition with the delivery person who contacted me well before arriving so very satisfied

Order delivered quickly. Perfect products

While it took a bit long to get the reference to order, it was particularly fast (less than 2 weeks) afterwards, especially in the current context.

Everything is very good, except for the delivery.

nothing to report.

I received the ordered samples very quickly, which were very well packaged. I will place an order!

Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.

Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry

Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.

We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!

The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.

Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.

Fast delivery, despite the confinement.

I am completely satisfied with the delivery of my tiles which are simply magnificent. Very serious seller.

very good!

Perfect!

missing photos with the tiles on a large surface

Efficient and fast; a lot of choices;

Good product, received on time. Very satisfied.

Fast tracked delivery, delivered within the announced deadlines, well-protected package. Very satisfied.