Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
quality of the purchased product, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Perfect for the quality/price ratio and the speed of shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
it's a shame that the tiles ordered in 2020 are different from those of 2019 for the same reference (thickness: 5mm less - dimensions of 1 or 2 mm) otherwise of quality and delivered without problem within the deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Impeccable delivery! I was even contacted because my phone number was incomplete.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I recommend the company for the quality of the management of my order and the materials delivered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Great! Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Good service and responsive team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
The shipment was careful and the delay reasonable. The tiles are of very beautiful quality, even more beautiful than on the site..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2020
Product of very good quality and fast delivery. Satisfied customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2020
Fast delivery and delighted with the product even more beautiful in real life! Can't wait to see it installed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
the site did not take into account the entered delivery address
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
I need to check that the color of the tile matches what I am looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Serious and attentive to your needs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Perfect nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Disappointed to have only received a broken piece of tile as a sample... One doesn't really get a sense of the result.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Customer service is perfect! They respond very quickly. Delivery is very fast and careful. The tiles are stunning!!! I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very fast sample shipment, very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very fast sample shipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Very good. The samples allowed us to be sure of our choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Perfect tiles. Very beautiful result. Nothing to say on that side. Only major downside, almost 1 month to receive the order! 3 appointments with the delivery people, 2 of which they did not come (and 1 other where they had not recorded the appointment...). At €36 for delivery, this is unacceptable. No follow-up. At that price, delivery should be made within 48 hours. Next time I will go myself, it will take less time (to say the least) and it will cost me less.
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Response from Comptoir du Cérame
Hello, Thank you very much for your message. As we are a company that sells 100% online, it is important for us to see what we can improve even though we try to do our best with each order. We take our customers' satisfaction very seriously and remain at your complete disposal. Best regards, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.
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Response from Comptoir du Cérame
Hello Madam, Thank you for your message. The shipping costs for the sample order are refundable at the time of the firm order, if it exceeds €120 of product purchase. Do not hesitate to contact us if you need help from our customer service. We remain at your disposal. Best regards, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
A very clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2019
Sample order: beautiful products, perfectly packaged samples, received on time without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Charming and efficient welcome. Timely delivery. Very beautiful timeless tiles, seen nowhere else. Little fish will grow big!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
Fast. Samples in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
As per the photo and fast delivery. Great site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Everything always goes very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2019
Beautiful catalog, very courteous service, reasonable prices, fast deliveries: I am very happy. One small detail: the delivery person did not inform me of his arrival, so I was absent when he came and had to have him drop off the tiles in the café of the neighboring village... ....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2019
Beautiful materials, fast delivery. Only downside, the delivery costs which are, in my opinion, too high!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2019
The sample order was very simple on the site and they were received quickly, without hassle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
Order placed on 29/10, product received on 27/11. Very long delay for expensive delivery costs of €90. No commercial gesture...
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Response from Comptoir du Cérame
Hello Sir, We are sorry for your feelings. Normally, the products offered are in stock. Unfortunately, from time to time, there may be a shortage; which happened in your case. In such situations, we inform customers as quickly as possible (48 hours for you). We hope you liked your product and remain at your disposal at 09 72 50 67 81.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2019
Efficient and pleasant site.
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