Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2019
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2019
Pleasant website
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Great choice, fast and top-notch customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2019
Color is okay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
I really like their products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Perfect, excellent contact
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2019
Tiles match the photos, delivery on time, everything is okay!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2019
compliant and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
Delivery times a bit long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2019
Very nice selection of tiles, order processing on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2019
Always perfect, already ordered, great quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
Fast service
Quality packaging
Top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2019
A bit of a long wait, about 3 weeks, shipping costs very high I find (over 100€, it's a bit exaggerated) but otherwise really not disappointed with my purchase. It will be installed in a few days but the color really meets my expectations and especially the idea I had of it on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2019
fast
reactive
very nice on the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2019
Great quality products!
delivery on time and package intact despite the long distance traveled!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2019
Very reactive, great customer service, and very good quality for a very reasonable price
I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
The site is very good, the colors are not very visible, something needs to be done so that we can better identify the colors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
a lot of choices and beautiful products that are not found everywhere
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2019
Chic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Well presented site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
very good. fast delivery. product conforms to the site description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2019
The tiles arrived super well packaged. Impeccable condition. Conforms to the description. I recommend this site. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2019
lacking photos of rooms using the tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
Good quality, fast delivery and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2019
Very satisfied. The products are consistent with the images on the site. The packaging is very careful.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2019
Excellent communication, fast delivery but you need to be home on the day, not a broken tile. The tiles are simply MAGNIFICENT! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2019
Efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2018
second shipment, after the breakage of the first
Excellent service, very beautiful product....very serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2018
Very good, I am delighted with my purchase. My order was very urgent and I was able to manage everything by phone with someone to ensure the order was delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2018
Fast delivery and well-protected tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2019
Very attractive commercial site, very clear and well designed. They were the only ones to have THE product of my dreams in stock. We were delivered in 1 week to meet our craftsman's requirements, a real luxury!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2018
Very good, the quality of service is impeccable, the sales service is very responsive and accommodating. I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2019
see delivery comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
Good, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2018
quality tiles, original and not found everywhere!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
see comment on delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2018
Delivery time varied. Client not notified unless they ask
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Response from Comptoir du Cérame
Hello,
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2018
The site is very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2018
very clear website.
very fast delivery
Customer service available
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