Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
no problem!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Super fast delivery times and impeccable packaging, nothing to say. However, we ordered mustard-colored hexagonal tiles, they are absolutely not mustard but orange... I understand that there can be color differences depending on computer screens, but this is clearly not the same color... Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2022
very well presented and clear site. Thank you for offering samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Everything went very well. Perfect and friendly contact. Only regret: high shipping costs (€90 for a 2 kg package).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
Very Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Rather positive, discount for professionals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Very good responsive site, attentive to the customer and reassuring. The technical information of the product for installation: joint, type of glue, rectification.... Some tiles have impacts on the edges, which are fragile, be careful when cleaning between the tiles before making the joints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
The Comptoir du Cérame is definitely a reference in the field, as an architect I often rely on this company. However, my first personal order was chaotic regarding the delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2022
the tiles are perfectly compliant with what I expected but.... quite a few tiles were chipped (small and large chips). A bit of bubble wrap, polystyrene, or more eco-friendly cardboard, or newspaper to better protect them from shocks would have easily avoided this type of damage upon receipt, too bad.
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Response from Comptoir du Cérame
Hello, We take great care in packaging our products. We take note of your comment and pass the information to our logistics service. We suggest you contact our customer service for the replacement of the broken tiles. Awaiting your response, Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Everything is very good. To make it perfect, it would be nice to have photos of realizations in wide angle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
Good quality product. Quick delivery. However, the service could be improved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2022
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
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Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Correct contact, but the correspondent should have alerted us about the appearance of the tiles, moreover the blues are not really blue.
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Response from Comptoir du Cérame
Hello, We take care to photograph each product in our catalog, in order to provide our customers with maximum precision, quality, and realism. On the product sheet of the reference in question, you will note that the aged appearance is clearly visible, giving all the charm and specificity to this tile. We are sorry for your feelings and wish you a good day. The COMPTPOIR DU CÉRAME team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2022
No information on the site about the absence of products in stock!
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Response from Comptoir du Cérame
Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
A bit too expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2022
First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.
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Response from Comptoir du Cérame
Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2022
The products are of quality but a downside on the shipping costs which are enormous
I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2022
Not like in the photos on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
Fast delivery but half of the samples arrived in small pieces
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2022
I received my order with the boxes completely damaged and exploded
At least 4 tiles chipped
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Response from Comptoir du Cérame
Hello, We have taken note of your comment. Please know that we are sorry. Our transport providers are partners we choose for their responsiveness and seriousness. We will not fail to communicate your experience to them. On our side, we have done what is necessary by replacing the broken tiles. We hope you are satisfied. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2021
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
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Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
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Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Easy to use, very clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Clear and complete site.
Lacks sorting criteria
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2021
The tiling is very beautiful but I received the wrong color 3 times.
To this day I still do not have the desired tiling.
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Response from Comptoir du Cérame
Hello Madam,
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
the order was easy to place the site is well constructed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2021
good fast and compliant delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2021
The site lacks readability. The classification by family is not necessarily very explicit. To find one of the models that may appeal, it is not obvious to know in which category it is classified.
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Response from Comptoir du Cérame
Hello Madam,
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
The tiling is very pretty and I am delighted with my order but I regret a poor quality packaging.
The packages arrived open. At €120 for delivery, I expected better.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Very beautiful tiling and timely delivery. Just the delivery is really too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
Hello.
The delivery went well but the box was damaged at one corner, (hence the reservation). The tiles are scratched from rubbing during transport, it would be good to provide spacers between the tiles to avoid this problem, I know this represents additional work.
But all the handling between carriers over the distance.
Have a good day.
I can send you photos of the remaining tiles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The tiling is as we hoped
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Very good order tracking.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2021
No tracking of the delivery, we had to call back for the merchandise to be delivered with a 3-week delay
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Response from Comptoir du Cérame
Hello Sir,
We thank you for your order and take note of your dissatisfaction.
However, we would like to remind you that our delivery times are 15 working days from the confirmation/payment of the order.
The carrier tried several times to contact you as indicated in the history of your order without success. Hence the slight delay.
The tracking link was also available to you on your customer account.
At your disposal,
The COMPTOIR DU CERAME Team.
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