Customer reviews of Comptoir du Cérame

lamentable and scandalous delivery. Just dropped in front of my gate and it was up to me to bring it into the house.

change carrier!

No response following the email sent

the product description is not quite accurate! This is ceramic product on terracotta and not a cement product

Samples received quickly. Assistance in ordering these samples very appreciated

Good choice..attractive.

It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.

There are no visuals of the tiles laid together, to visualize the complete pattern.

Happy with my purchase, the tiles are very pretty but the only downside is that I ordered a small quantity which was sent to me in a poorly protected box, in the end out of 13 tiles only 4 arrived intact... I contacted customer service who very responsively offered to send me a new package, I specified to protect it well because the package had to travel 1500 km it cannot be protected just by bubble wrap... I received my new order and the same, poorly protected package and more than half of the tiles broken! This time, however, silence from customer service...

Some difficulties encountered with the carrier (lost packages) but effective management by the sales service who had a new order shipped.

Easy navigation on the site

Nothing to report, the site was quick with the order.

I appreciated the choice but regretted a limited number of colors. The quality-price ratio is interesting.

Ultra-fast delivery
Very helpful customer service

Fast and simple site. But more photos of tile renderings would be appreciated as well as installation advice.

Satisfied clear site

A good choice of tiles, ceramics, mosaics. We ordered tiles for the bathroom. The order tracking is quite easy.
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.

Very reactive following a carrier problem,

Good quality tiles. Conforms to the photos. Delivery leaves much to be desired. Tiles received on a semi-palette too small and light for the weight of the package. The palette gave way during delivery, with the tiles (thankfully no breakage); The delivery person had to put it on another palette for delivery.

Samples conform to the description, delivered quickly and 15 euros refunded in case of order.

Great choice and service for samples.
But the ergonomics of the site could be improved to find references more easily.

Without any problem

Good

GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT

The color of the tile on the site is not at all the same as in reality.

For the quality of the product

Hello,
Following the receipt of a sample of white hexagonal tiles, I ordered 9 boxes of these tiles.
I was unpleasantly surprised by the quality of the tiles compared to the sample. Some had more or less significant stains in the glaze, others had roughness on the surface or even chips...
I then requested to receive additional tiles to compensate for these unusable tiles.
It took more than 2 months, repeated sending of photos showing the defects of the tiles, and several follow-ups for one day the delivery of the additional tiles to arrive at my place.
It is regrettable that communication was one-way with customer service at the end of processing my request. I received no response to my emails or messages on your voicemail at the end.
Thank you for the tiles I eventually received but bad point for customer relations.

While it took a bit long to get the reference to order, it was particularly fast (less than 2 weeks) afterwards, especially in the current context.

Everything is very good, except for the delivery.

Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry

We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!

The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.

Order received quickly but error on the quantity of tiles! Customer service unreachable for days. Situation may be due to issues related to the Coronavirus, but no communication on this subject. I am waiting for a sign from them.

missing photos with the tiles on a large surface

Efficient and fast; a lot of choices;

it's a shame that the tiles ordered in 2020 are different from those of 2019 for the same reference (thickness: 5mm less - dimensions of 1 or 2 mm) otherwise of quality and delivered without problem within the deadlines.

Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.

Good service and responsive team

the site did not take into account the entered delivery address

I need to check that the color of the tile matches what I am looking for