Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 31/08/2023 à 17h00 following a purchase from 20/08/2023

Perfect from the beginning of the consultation on the site to the delivery, including a high-quality phone contact

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Response from Comptoir du Cérame Published on 01/09/2023

We thank you very much for your message, which makes us happy. See you soon, The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 22/08/2023 à 10h37 following a purchase from 28/07/2023

Fast delivery and product meets expectations.

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Response from Comptoir du Cérame Published on 29/08/2023

We thank you for your message. See you soon. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 22/08/2023 à 08h30 following a purchase from 01/08/2023

Very efficient! Very happy with the order.

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Response from Comptoir du Cérame Published on 29/08/2023

Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 21/08/2023 à 15h49 following a purchase from 07/08/2023

Very good first experience, very attentive and extremely competent customer service.

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Response from Comptoir du Cérame Published on 29/08/2023

Thank you very much for your message. We do everything we can to best meet our customers' requests. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 04/08/2023 à 13h16 following a purchase from 24/07/2023

The site is clear

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Acheteur Vérifié

Published on 03/08/2023 à 17h42 following a purchase from 25/07/2023

Hello Madam, Hello Sir. Very good packaging. I did not expect to receive this set of samples. Best regards

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you very much for your message. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 03/08/2023 à 15h00 following a purchase from 17/07/2023

Excellent experience. Very nice rendering of the tiles despite not being able to use real cement tiles (due to budget and thickness).

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you very much for your message. Looking forward to seeing your realization. See you soon

Acheteur Vérifié

Published on 03/08/2023 à 14h13 following a purchase from 23/07/2023

Site offering a good range of products. The color of the tiles is true to the photo. Delivery faster than announced.

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Response from Comptoir du Cérame Published on 29/08/2023

Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 03/08/2023 à 12h31 following a purchase from 18/07/2023

I have already ordered several times from Comptoir du Cérame and I am always very satisfied. I recommend without hesitation.

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Acheteur Vérifié

Published on 02/08/2023 à 19h58 following a purchase from 27/07/2023

Very clear site, very fast delivery of the sample and very friendly customer service. Thank you

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Acheteur Vérifié

Published on 02/08/2023 à 12h33 following a purchase from 05/07/2023

VERY GOOD CUSTOMER SERVICE! Audrey was great! Thank you!

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Acheteur Vérifié

Published on 27/07/2023 à 16h06 following a purchase from 21/07/2023

Excellent, very nice quality tiles at a fair price and very competent, responsive, and pleasant customer service. The shipments have always been very fast. Their reaction was also excellent when I had a delivery issue (which was not their fault at all). I totally recommend.

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Response from Comptoir du Cérame Published on 28/07/2023

Thank you very much for your message. See you soon. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 26/07/2023 à 15h36 following a purchase from 05/07/2023

Perfect tiling, very easy to install.

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Response from Comptoir du Cérame Published on 27/07/2023

Great, thank you for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 26/07/2023 à 14h53 following a purchase from 16/07/2023

This is the second time I order from Comptoir du Cérame, the products are of high quality, the packaging is very careful. Very good customer service! I would gladly return for a third time

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Response from Comptoir du Cérame Published on 27/07/2023

Thank you very much for your message and looking forward to your next order. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 25/07/2023 à 17h44 following a purchase from 07/07/2023

I had a somewhat special request, outside the standard, I was listened to and my need was met. Ultra-fast delivery, well-packaged product... I recommend this site.

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Response from Comptoir du Cérame Published on 27/07/2023

We do our utmost to satisfy our customers as much as possible! We are happy to have been able to meet your request, looking forward to seeing the final result! Best regards. The Comptoir Du Cérame team

Acheteur Vérifié

Published on 24/07/2023 à 12h03 following a purchase from 22/05/2023

Fast delivery

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Acheteur Vérifié

Published on 22/07/2023 à 20h28 following a purchase from 17/07/2023

Very responsive and attentive customer service. Fast delivery. Products received as shown in photos.

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Acheteur Vérifié

Published on 21/07/2023 à 11h56 following a purchase from 27/06/2023

Attentive and dynamic team. - the sense of service BRAVO

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Acheteur Vérifié

Published on 14/07/2023 à 17h22 following a purchase from 05/07/2023

Too pretty, fast delivery and well-protected package.

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Response from Comptoir du Cérame Published on 21/07/2023

Thank you very much for your review. Have a great day The Comptoir Du Cérame team

Acheteur Vérifié

Published on 14/07/2023 à 16h09 following a purchase from 29/06/2023

Fast delivery, carefully packaged.

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Response from Comptoir du Cérame Published on 14/07/2023

Thank you very much for your message. The Comptoir Du Cérame team

Acheteur Vérifié

Published on 14/07/2023 à 15h44 following a purchase from 07/07/2023

Sample order: IMPECCABLE! Order tracking, delivery information (very fast), very carefully packaged, everything is PERFECT. See you soon then ;)))

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Response from Comptoir du Cérame Published on 14/07/2023

Thank you very much for your message. See you very soon The Comptoir du Cérame team.

Acheteur Vérifié

Published on 10/07/2023 à 18h35 following a purchase from 01/07/2023

Perfect

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Acheteur Vérifié

Published on 10/07/2023 à 05h00 following a purchase from 29/06/2023

Fast delivery but packaging box not thick, so 2 tiles chipped at a corner, unfortunate

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Response from Comptoir du Cérame Published on 10/07/2023

Hello, we take great care in packaging our products to ensure they travel in the best conditions. Despite this, sometimes breakage can occur during transport. We have no record of any issues or complaints regarding your order. Please feel free to contact us again. I take this opportunity to remind you that for any order delivery, it is necessary to check the products before signing the delivery note. In case of breakage, the merchandise is replaced by our services as soon as possible.

Acheteur Vérifié

Published on 06/07/2023 à 20h40 following a purchase from 26/06/2023

Fast and responsive, very good advice remotely even for online orders. Impeccable transporter. Very good store

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Response from Comptoir du Cérame Published on 07/07/2023

Thank you very much for your message The Comptoir du Cérame team

Acheteur Vérifié

Published on 23/06/2023 à 15h51 following a purchase from 20/06/2023

Fast and careful sample shipment. Very satisfied.

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Acheteur Vérifié

Published on 20/06/2023 à 12h46 following a purchase from 15/06/2023

Very fast sample shipment, compliant with the request, very friendly reception and responsiveness of the online sales teams. I recommend!

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Acheteur Vérifié

Published on 17/06/2023 à 17h28 following a purchase from 31/05/2023

Good service

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you .. The Comptoir du Cérame team

Acheteur Vérifié

Published on 16/06/2023 à 14h38 following a purchase from 27/05/2023

There was a delay in delivery, between the confirmation of the date with you and the transporter who was not aware. Then the delivered pattern is not continuous, which was difficult to see on the site and unlike other patterns. Therefore, it cannot be assembled.

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Response from Comptoir du Cérame Published on 16/06/2023

Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team

Acheteur Vérifié

Published on 13/06/2023 à 20h31 following a purchase from 03/06/2023

Delivery times shorter than expected. Thank you!

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Acheteur Vérifié

Published on 13/06/2023 à 16h24 following a purchase from 06/06/2023

Fast delivery.
Tiles of good quality and very pretty.
Overall, nothing to say, it's perfect.
Thank you

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Acheteur Vérifié

Published on 13/06/2023 à 10h53 following a purchase from 20/04/2023

Very good

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Acheteur Vérifié

Published on 11/06/2023 à 22h25 following a purchase from 03/06/2023

For the order and delivery of samples, everything went well, fast delivery. A reference was missing so the customer service contacted me in advance to tell me they were sending the bulk of the order and would follow up with the rest as soon as they had it. Responsive and efficient. Good packaging, no breakage.

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Acheteur Vérifié

Published on 10/06/2023 à 18h03 following a purchase from 28/05/2023

Very satisfied

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Acheteur Vérifié

Published on 08/06/2023 à 15h25 following a purchase from 26/05/2023

I will particularly emphasize the efficiency and kindness of customer service!

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Response from Comptoir du Cérame Published on 09/06/2023

Hello, This message really touches us! Thank you very much and we look forward to seeing your realization! The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 08/06/2023 à 08h42 following a purchase from 22/05/2023

Order arrived quickly, very well packaged, no breakage.
The tiles are magnificent, I am a fan!
This is the second time I order through this company, I recommend, they are great!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 07/06/2023 à 13h23 following a purchase from 23/05/2023

Fast delivery and at the indicated time.
Tiles received in perfect condition and according to the order.
I recommend!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you for your message! The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 06/06/2023 à 14h30 following a purchase from 24/05/2023

Serious site, order received within 7 days, well packaged to withstand the transport hazards

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 01/06/2023 à 15h20 following a purchase from 22/05/2023

A lot of choices

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Response from Comptoir du Cérame Published on 02/06/2023

Thank you.. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 31/05/2023 à 15h50 following a purchase from 19/05/2023

Everything went well. Delivery on time. Thank you.

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Acheteur Vérifié

Published on 30/05/2023 à 19h14 following a purchase from 16/05/2023

Delivery on date. In good condition.

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