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A
Rating: 5 out of 5
super
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
A clear site offering choice and quality.
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A
Rating: 5 out of 5
Great choice of tiles, ideal sample service. Very good!
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A
Rating: 3 out of 5
I am delighted to have received the requested samples. However, the initial format is 44x44 and the delivered squares are 22x22. I think it is not necessarily good form to deliver smaller tiles as they are not sufficiently representative. I must admit that I am a bit disappointed especially since we pay for these samples and their transport.
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Response from Comptoir du Cérame
Hello Madam. As indicated on our website when you placed your order, for packaging reasons for fast shipping (so that the samples arrive within 3-5 days), large pieces are cut. Have a nice day.
A
Rating: 5 out of 5
100% OK
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A
Rating: 5 out of 5
Samples received very quickly, very well packaged. Excellent service.
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A
Rating: 5 out of 5
After a first experience that was quite poorly received (wrong merchandise upon delivery), Comptoir du Cérame really did everything to 'make up' for it, putting in a lot of effort. Special thanks to Gaëlle, who put in a lot of energy to ensure that the intended tiles were sent to me. Everything ends well, and I am very happy with the final result.
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A
Rating: 5 out of 5
Perfect as always!
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A
Rating: 5 out of 5
Samples received conforming and in perfect condition. It's great!
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A
Rating: 5 out of 5
Very good, very practical sample service
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A
Rating: 5 out of 5
I recommend this site, the order is consistent with the photos, the delivery is quick and intact.
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A
Rating: 5 out of 5
satisfied with the execution of the order until delivery, everything went well;
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A
Rating: 5 out of 5
Good value for money
serious service
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serious service
A
Rating: 5 out of 5
Fast order and delivery
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A
Rating: 5 out of 5
Very good service,
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Beautiful quality services; very available and responsive customer service
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A
Rating: 5 out of 5
Received quickly, we love the sample
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very nice tiles. The broken tiles were replaced without any issues. Five points, would gladly do it again! Perhaps one should consider better packaging so that not so many break during transport.
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A
Rating: 5 out of 5
very good service
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A
Rating: 5 out of 5
The tiles are perfectly true to their description. We are delighted!
However, we are not very satisfied with the delivery; 1 box out of three arrived broken. No issues with Comptoirs du Cerame who reacted very well, but this caused delays in the project.
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However, we are not very satisfied with the delivery; 1 box out of three arrived broken. No issues with Comptoirs du Cerame who reacted very well, but this caused delays in the project.
A
Rating: 5 out of 5
An exceptional quality product that cannot be found anywhere else.
Sent from Spain, it arrived in 10 days and paid in 4X without fees thanks to the payment possible via PayPal. Top!
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Sent from Spain, it arrived in 10 days and paid in 4X without fees thanks to the payment possible via PayPal. Top!
A
Rating: 3 out of 5
Positive points:
- Wide choice of tiles
- Possibility to have samples delivered: which allows us to see the rendering of the tiles
- The tile samples resemble the photos on the website
Negative point:
- The delivery: the carrier is certainly not the best. The delivery of the samples was scheduled for Monday 12/12 (perfect, I was working from home!). Except that on Saturday 10/12 I was informed that the carrier would arrive that day between 9:00 and 12:00. I therefore canceled my planned work in my new house to stay home. The carrier never came and I had to reschedule the delivery!! I therefore wasted my time (very precious).
Conclusion:
By reading all the comments on the site
Translated reviews
- Wide choice of tiles
- Possibility to have samples delivered: which allows us to see the rendering of the tiles
- The tile samples resemble the photos on the website
Negative point:
- The delivery: the carrier is certainly not the best. The delivery of the samples was scheduled for Monday 12/12 (perfect, I was working from home!). Except that on Saturday 10/12 I was informed that the carrier would arrive that day between 9:00 and 12:00. I therefore canceled my planned work in my new house to stay home. The carrier never came and I had to reschedule the delivery!! I therefore wasted my time (very precious).
Conclusion:
By reading all the comments on the site
A
Rating: 3 out of 5
verified reviews
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A
Rating: 5 out of 5
and regarding my own experience, it is always the carrier that is at fault (broken goods and/or chaotic delivery).
I am therefore in deep reflection about ordering from Comptoir du Cerame (need to choose the delivery date, to be able to be called by the carrier, etc.)
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I am therefore in deep reflection about ordering from Comptoir du Cerame (need to choose the delivery date, to be able to be called by the carrier, etc.)
A
Rating: 5 out of 5
Tiles arrived in pieces due to poor packaging by the sender. But good reaction from customer service who resent the goods with better protection. Nevertheless, unfortunate consequence on the deadlines delaying the installation by the professional.
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A
Rating: 5 out of 5
Impeccable! Sales service always attentive and responsive. Product conforms to the description.
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A
Rating: 5 out of 5
Wide choice
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A
Rating: 5 out of 5
Nice site but completely terrible delivery: 3 deliveries to get our tiles, no commercial gesture
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A
Rating: 5 out of 5
After a sample request, the order was placed, beautiful tiles completely met my expectations, careful delivery and well packaged
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A
Rating: 5 out of 5
Perfect packaging and labeling, fast delivery, as usual!
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A
Rating: 5 out of 5
The choice and quality of the tiles are incredible! I highly recommend.
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A
Rating: 5 out of 5
The delivery time was respected. The delivery went very well..
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A
Rating: 5 out of 5
Reception of ordered samples - very well packaged and perfect
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A
Rating: 5 out of 5
Very clear site, fast shipping
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A
Rating: 5 out of 5
Responsive and efficient
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A
Rating: 5 out of 5
I received the tiles in good condition. We agreed on the delivery date and everything went well.
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A
Rating: 5 out of 5
Hello, it's great and as a bonus, fast delivery, well protected and in good condition. I would recommend to others, thank you.
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A
Rating: 5 out of 5
very nice choice. Remind if we can't reach them. Responsive, delivery without breakage, perfect
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