English 
Français 
Deutsch 
A
Rating: 5 out of 5
We ordered samples and are satisfied. The person on the phone gave me good advice. Thank you
Translated reviews
Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Samples received very well packaged and within the indicated deadlines.
Translated reviews
A
Rating: 5 out of 5
Fast and careful shipping. Beautiful products.
Translated reviews
A
Rating: 5 out of 5
Perfect order and top delivery
Translated reviews
A
Rating: 5 out of 5
Quality product, compliant with the visual and the sample. Fast service, easy contact. Products carefully packaged and arrived without problems.
Translated reviews
A
Rating: 5 out of 5
Super customer service. Charming and helpful staff.
Translated reviews
A
Rating: 5 out of 5
Very fast delivery, good delivery tracking and top tile protections! Very nice selection of tiles
Translated reviews
A
Rating: 5 out of 5
I am delighted with the quality of the received tile samples and will not hesitate to recommend you to my clients.
Translated reviews
A
Rating: 5 out of 5
Serious company, fast delivery, well-packaged product, carrier attentive to the customer (appointment scheduling, respect for schedules, smiling and pleasant driver..) I recommend Comptoir du Cérame!
Translated reviews
A
Rating: 5 out of 5
You can order with your eyes closed. Very reliable site and fast and attentive customer service.
Translated reviews
A
Rating: 5 out of 5
Product compliant, fast delivery, very responsive customer service
Translated reviews
A
Rating: 5 out of 5
I have ordered from Comptoir du Cérame several times and I am always delighted.
Translated reviews
A
Rating: 5 out of 5
Order of a sample, tile very well packaged and received in 5 days. And I have already received the discount code corresponding to the shipping costs of the sample to be deducted from the following order.
Translated reviews
A
Rating: 5 out of 5
Very responsive in sending samples, maybe too much! I wanted to add a sample but the package was already being prepared, too bad. Samples conform to the products presented on the site. Very well packaged.
Translated reviews
A
Rating: 5 out of 5
Fast delivery
Translated reviews
A
Rating: 5 out of 5
The site is very accessible, ordering is very easy. The customer service is responsive and very attentive
Translated reviews
A
Rating: 5 out of 5
Samples delivered quickly, we ordered the tiles which were delivered in less than a week! (the product was in stock). We are very happy with our choice, the tiles are very beautiful and of good quality
Translated reviews
A
Rating: 5 out of 5
very clear on this site, very well done
Translated reviews
A
Rating: 5 out of 5
Very good, a lot of choice
Translated reviews
A
Rating: 5 out of 5
The sample order was sent quickly and very well packaged. All that remains is to choose... and to order! The tiles are very pretty. Thank you!
Translated reviews
A
Rating: 5 out of 5
Hello, it's great. The price was 2 times cheaper with delivery directly from the factory than buying directly from Hemistyle the same tiles. Fast delivery on the pallet.
Translated reviews
A
Rating: 5 out of 5
Product compliant with the sample received earlier. Well-packaged products, and the delivery person from the Dachser company was very friendly. All that remains is to install!
Translated reviews
A
Rating: 5 out of 5
This tile site offers samples. This allows you to assess the quality of the chosen tile. The shipment is fast and very well protected. Subsequently, I called customer service to know the availability of the product. Not having an immediate answer, the person committed to call me back the next day, which was done. I then placed my order and received the goods on a mini pallet perfectly packaged. No breakage to report. Serious site and top customer service.
Translated reviews
A
Rating: 5 out of 5
I recommend this site for the choice, the ease of ordering, and the delivery
Translated reviews
A
Rating: 5 out of 5
Delivery time a bit long, but very well packaged products
Translated reviews
A
Rating: 5 out of 5
Perfect, I had my tiles damaged the first time, top customer service, they replaced everything immediately
Translated reviews
A
Rating: 3 out of 5
the tiles are perfectly compliant with what I expected but.... quite a few tiles were chipped (small and large chips). A bit of bubble wrap, polystyrene, or more eco-friendly cardboard, or newspaper to better protect them from shocks would have easily avoided this type of damage upon receipt, too bad.
Translated reviews
Response from Comptoir du Cérame
Hello, We take great care in packaging our products. We take note of your comment and pass the information to our logistics service. We suggest you contact our customer service for the replacement of the broken tiles. Awaiting your response, Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
From the order to the delivery, everything was to my utmost satisfaction. Everything top!
Translated reviews
A
Rating: 5 out of 5
Top! Delivery and materials perfect!
Translated reviews
A
Rating: 5 out of 5
Sample order for a project, very efficient customer service, order received in a week, package well protected.
Translated reviews
A
Rating: 5 out of 5
Very nice discovery for Comptoir du Cérame. The tiles are of very high quality and the colors are vibrant. No disappointment related to the product, manufacturing or delivery time. Since then, I recommend it to all my loved ones.
Translated reviews
A
Rating: 5 out of 5
Very beautiful quality tiles. Comptoir du Cérame is a very nice discovery and the manufacturing and delivery times are met. I recommend!
Translated reviews
A
Rating: 2 out of 5
The order was great. For the delivery, I had to go twice, the first time the carrier had not loaded my order. The tiling is of poor quality and does not match the photo. I followed up 3 times to be able to return it, I am still waiting...
Translated reviews
Response from Comptoir du Cérame
Hello Sir, We have taken note of your comment and have informed our logistics service so that they receive a response from our transport provider. Regarding your tiling, we work with reputable factories and workshops for their seriousness and the quality of their tiles. We are surprised by your qualification of this "poor quality". To process your file as quickly as possible, we need a photo illustrating the defect on your tile. We will not fail to inform the factory and we will get back to you as soon as possible. If you wish to return the product because you do not like it, please follow the following instructions: https://www.comptoirducerame.com/fr/content/32-je-ne-suis-pas-satisfait-je-souhaite-renvoyer-ma-commande Our sales service is waiting for your photos to process your file as quickly as possible. Best regards, The Comptoir du Cérame team.
A
Rating: 5 out of 5
I really like the choice that Comptoir du Cérame offers. I bought from Belgium. So seen on the site. The reality did not disappoint me! The transport went well. Just one tile was broken.
Translated reviews
A
Rating: 5 out of 5
Delivery on the requested date, customer service available and efficient for stock availability requests. The colors on the screen are not quite faithful to reality according to the tiles, I recommend ordering samples before proceeding with the order. I am very satisfied with my purchase.
Translated reviews
A
Rating: 5 out of 5
Order arrived in very bad condition. Comptoir du Cérame was very responsive and sent us a complete new shipment without difficulties.
Translated reviews
A
Rating: 5 out of 5
We received several samples, and we are charmed by all the tiles. Difficult to make a choice. We will actually place a large order, all our tiles will be ordered from Comptoir du Cérame. Another positive point: very fast delivery.
Translated reviews
A
Rating: 5 out of 5
Listening and available staff.
Translated reviews
A
Rating: 5 out of 5
I have had several occasions to order from Comptoir du Cérame and each time everything went perfectly. Responsive and professional team!
Translated reviews
A
Rating: 5 out of 5
Fast and careful delivery of quality products!
Translated reviews