Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 07/05/2021 à 18h52 following a purchase from 26/04/2021

Very good phone contact with customer service who helped me finalize my order so that it arrived on time

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Acheteur Vérifié

Published on 07/05/2021 à 18h17 following a purchase from 27/04/2021

perfect product

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Acheteur Vérifié

Published on 06/05/2021 à 18h51 following a purchase from 15/04/2021

Exemplary responsiveness, impeccable shipping and products conforming to the description, In short, nothing to complain about!

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Acheteur Vérifié

Published on 05/05/2021 à 20h46 following a purchase from 25/03/2021

A very responsive customer service and products delivered on the agreed date in perfect condition.

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Acheteur Vérifié

Published on 05/05/2021 à 17h53 following a purchase from 13/04/2021

received the nickel samples in a very short time - perfect.
I am preparing my order! ;-)

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Acheteur Vérifié

Published on 05/05/2021 à 09h56 following a purchase from 12/04/2021

We are very satisfied with our order placed on 16/04/2021. The cement tiles are very pretty. Fast shipping, well protected. Very good exchanges with customer service.
We recommend this site.

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Acheteur Vérifié

Published on 05/05/2021 à 09h44 following a purchase from 21/04/2021

Great choice, at all prices. Possibility to filter based on the room, use, color range. Sending samples is practical and quick. The refund of shipping costs for samples is quickly accessible (120€ order) even if that was not our case (order less than 120€).

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Acheteur Vérifié

Published on 04/05/2021 à 22h07 following a purchase from 16/04/2021

Shipping error, they were super responsive to resend us the right product. I recommend +++

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Acheteur Vérifié

Published on 04/05/2021 à 08h23 following a purchase from 26/04/2021

Request for a sample received three days later very much easier to make a choice and place an order. I am waiting for news about my order???

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Acheteur Vérifié

Published on 04/05/2021 à 08h09 following a purchase from 22/04/2021

Before ordering I called 2-3 times and they answered my questions without any problem. I wanted to take a sample but it was impossible to get it, the person I spoke to assured me that she would pass on the information.
I am very satisfied with this site and the relationship with the ceramic counter.

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Acheteur Vérifié

Published on 03/05/2021 à 17h24 following a purchase from 18/04/2021

Quality product and fast delivery!

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Acheteur Vérifié

Published on 03/05/2021 à 17h13 following a purchase from 22/04/2021

2nd order: same as the first, namely
Site, contact person, product and delivery without any problem. Everything is perfect and well managed. Best regards

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Acheteur Vérifié

Published on 03/05/2021 à 17h08 following a purchase from 20/04/2021

Site, contact person, product and delivery without any problem. Everything is perfect and well managed. Best regards

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Acheteur Vérifié

Published on 30/04/2021 à 09h23 following a purchase from 22/04/2021

Following the sending of a sample, I am placing an order

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Acheteur Vérifié

Published on 30/04/2021 à 08h05 following a purchase from 23/04/2021

Very well packaged, very pretty, very fast

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Acheteur Vérifié

Published on 29/04/2021 à 21h22 following a purchase from 25/04/2021

Very fast delivery.
Sample very well packaged.

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Acheteur Vérifié

Published on 29/04/2021 à 21h12 following a purchase from 20/04/2021

Wide choice!

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Acheteur Vérifié

Published on 29/04/2021 à 13h54 following a purchase from 15/04/2021

Simple and effective

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Acheteur Vérifié

Published on 28/04/2021 à 20h23 following a purchase from 21/04/2021

Everything was perfect, from the choice of our samples on the site, to the reception of them, then from the large order placed to the reception and then to the laying of the tiles.
We are very happy with the products, the result is very good.
Customer service was also very responsive when we needed it.

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Acheteur Vérifié

Published on 23/04/2021 à 16h47 following a purchase from 07/04/2021

The tiling is identical to the description, it looks of good quality and the colors are perfect.

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Acheteur Vérifié

Published on 23/04/2021 à 12h48 following a purchase from 06/04/2021

Hello unfortunately the color of the tiling is darker than on your site the background is not ecru but dark beige it does not go with the furniture we will not be able to use it to our great regret ........
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Response from Comptoir du Cérame Published on 26/04/2021

Hello Madam,
We are sorry to learn that you will not be able to use the tiling you chose.
We do everything possible to show our products in the most realistic way possible. However, our photos are not contractual and we do not control the differences in color shades between different screens. That is why we offer our customers to order a sample that will be refunded upon ordering.
Best regards, the COMPTOIR DU CERAME Team.

Acheteur Vérifié

Published on 23/04/2021 à 07h17 following a purchase from 18/04/2021

Very pleasant site. Shipping of samples very fast, processed on the day of the order.
Thank you for your seriousness

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Acheteur Vérifié

Published on 20/04/2021 à 08h32 following a purchase from 13/04/2021

Satisfied with my order

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Acheteur Vérifié

Published on 20/04/2021 à 07h21 following a purchase from 07/04/2021

Products conform to the photo.
Very good communication with customer service

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Acheteur Vérifié

Published on 15/04/2021 à 09h52 following a purchase from 26/03/2021

simple effective

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Acheteur Vérifié

Published on 15/04/2021 à 09h25 following a purchase from 29/03/2021

Quality service, choice, order, delivery, information. Bravo!

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Acheteur Vérifié

Published on 15/04/2021 à 08h03 following a purchase from 07/04/2021

Order online, after a phone exchange with a very professional, helpful, and pleasant person. The delivery was very fast, the product very well packaged. I can only be pleased with this first order. Best regards

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Acheteur Vérifié

Published on 10/04/2021 à 12h11 following a purchase from 29/03/2021

Excellent customer service. Regular updates. When an incorrect product was ordered, it was immediately corrected, without any issues. Recommended!

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Acheteur Vérifié

Published on 10/04/2021 à 00h45 following a purchase from 24/03/2021

Happy with this 2nd order. Very nice credenza.

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Acheteur Vérifié

Published on 09/04/2021 à 21h47 following a purchase from 22/03/2021

Hello. 1st delivery unsuccessful: I was absent and missed the delivery person. Neither voicemail nor letter was left by them, I had to contact the distributor who fortunately located my order. Second attempt successful but 1 of the 3 boxes is completely destroyed: tiles all broken in two. A shame therefore.

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Response from Comptoir du Cérame Published on 12/04/2021

Hello, We are sorry to see that your delivery went poorly. On our side, please know that we are very concerned about the delivery service we provide to our customers. We are contacting the carrier and remain at your disposal. The COMPTOIR DU CERAME Team.

Acheteur Vérifié

Published on 09/04/2021 à 19h59 following a purchase from 29/03/2021

Easy navigation, wide choice of products.

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Acheteur Vérifié

Published on 09/04/2021 à 19h24 following a purchase from 07/04/2021

Efficiency and speed of sending the tiles, and great beauty of this tile.

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Acheteur Vérifié

Published on 09/04/2021 à 04h29 following a purchase from 31/03/2021

Just perfect! Thank you!

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Acheteur Vérifié

Published on 07/04/2021 à 21h05 following a purchase from 29/03/2021

Very practical sample order. Good phone reception

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Acheteur Vérifié

Published on 07/04/2021 à 20h46 following a purchase from 31/03/2021

Fast delivery

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Acheteur Vérifié

Published on 05/04/2021 à 19h48 following a purchase from 17/03/2021

superb tiles, perfect quality.

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Acheteur Vérifié

Published on 31/03/2021 à 09h08 following a purchase from 17/03/2021

Fast and efficient delivery, I really like the tiles I ordered, a bit lighter than on the site though, but perfect for my bathroom. The choice is quite wide and the prices are quite reasonable. In short, very good

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Acheteur Vérifié

Published on 30/03/2021 à 11h50 following a purchase from 21/03/2021

Very good, top service!!!

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Acheteur Vérifié

Published on 26/03/2021 à 21h29 following a purchase from 22/03/2021

The possibility of getting samples is a big plus. The products are of very good quality and meet my expectations.

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Acheteur Vérifié

Published on 25/03/2021 à 22h51 following a purchase from 15/03/2021

This is my 3rd order. I am still very satisfied, the tiles are superb and the customer service/delivery is top.

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