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A
Rating: 5 out of 5
VERY GOOD
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 3 and 5 stars
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Rating: 5 out of 5
very available sales service, wide and attractive catalog, delivery on scheduled dates (small time slot), tiles very well protected
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A
Rating: 2 out of 5
I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..
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Response from Comptoir du Cérame
Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.
A
Rating: 3 out of 5
Beautiful tiles spotted on the site and ordered. Questions asked directly on the site went unanswered (regarding matching credenza choices with the tiles and advice on choosing grout for the tiles) so there is a feeling of a somewhat light customer relationship and the impression of ordering from a robot ;-( In conclusion: very limited pre-sale exchanges on advice / unsatisfactory delivery considering the price / but beautiful tiles purchased
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Response from Comptoir du Cérame
Hello Thank you for your message. We are sorry for your disappointment regarding the delivery, but we would like to inform you that as indicated on our site: 'Delivery On site - Orders are delivered in front of the garden entrance or at the door of the building'. Furthermore, we are surprised because, upon reviewing your file, we see that we have responded by email to all your questions. Please know that we are delighted that you like our tiles. Best regards, The COMPTOIR DU CÉRAME Team
A
Rating: 5 out of 5
offers different cross searches to understand the ranges well; very realistic photos compared to the final product.
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A
Rating: 5 out of 5
Very beautiful tiles and even more so in real life! They will be laid on the floor in our kitchen. Very fast delivery and very good customer service (we contacted them due to a change in quantity). I recommend them with my eyes closed
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A
Rating: 5 out of 5
PERFECT ++
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A
Rating: 5 out of 5
No breakage and fast delivery of my samples (essential to see the rendering in situation before ordering everything). The colors match the photos on the site.
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A
Rating: 5 out of 5
Fast delivery, the products match the photos on the site. The product descriptions are well done.
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A
Rating: 5 out of 5
Fast shipping, proper protection, no loss in the tiles. Good product quality.
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A
Rating: 2 out of 5
Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.
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Response from Comptoir du Cérame
Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
A
Rating: 5 out of 5
Listening, responsiveness, service personalization
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A
Rating: 5 out of 5
Beautiful original patterns, a responsive after-sales service, and delivery as expected. I recommend.
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A
Rating: 3 out of 5
Well-designed site, with nice products.
Responsive customer service, very fast delivery, but disappointed with the products...
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Responsive customer service, very fast delivery, but disappointed with the products...
A
Rating: 5 out of 5
A quick shipment (one week) and top-notch after-sales service!
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A
Rating: 5 out of 5
A lot of choices, fast shipping! Just a pity that you can't order the same reference multiple times to compose the pattern...
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A
Rating: 5 out of 5
Very satisfied overall, original tiles of good quality, color matching the photos on the site, fast delivery. Thank you!
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A
Rating: 5 out of 5
Very good order tracking. Serious. The site is clear. No surprises.
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A
Rating: 5 out of 5
Perfect delivery in 4 days, super available customer service, perfect thank you very much
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A
Rating: 5 out of 5
Quality and seriousness. Very fast shipping of samples.
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A
Rating: 5 out of 5
Everything went very well. The possibility to order samples is a real plus.
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A
Rating: 5 out of 5
Very nice quality and choice of tiles. Patterns that you don't see elsewhere.
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Rating: 3 out of 5
Extremely long delay: 5 weeks. It may not be essential to have orders to restart production, anticipating is better!
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Rating: 5 out of 5
Very fast. The order was shipped only 2 hours after ordering. I received a message allowing me to choose my delivery date and the delivery person called me a few minutes before arriving. Perfect!!! And the chosen tile is beautiful. I recommend.
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A
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 3 out of 5
Hello, beautiful tiling, nothing to say, however, the internal packaging is more than average! The tiles rub against each other! This causes scratches!
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Response from Comptoir du Cérame
Hello,
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
A
Rating: 5 out of 5
Nothing to say, perfect
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A
Rating: 5 out of 5
Pretty products ordered quickly, received quickly! I recommend without reservation.
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A
Rating: 5 out of 5
Perfect. Fast delivery of very well-packaged samples.
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A
Rating: 5 out of 5
Completely satisfied, I had an advisor who helped me a lot and who was able to guide me effectively in my ordering process, despite an issue with color evaluation on the site.
I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.
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I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.
A
Rating: 5 out of 5
Difficult to choose from an image, but it completely meets my expectations
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A
Rating: 5 out of 5
Sample order arrived without issues
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Rating: 5 out of 5
Very good responsiveness and quality of exchanges. I recommend!
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Rating: 5 out of 5
very satisfied with all your services
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Quick service. Quality tiles.
Too bad there is no real-time stock visible on the site.
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Too bad there is no real-time stock visible on the site.
A
Rating: 5 out of 5
Faster delivery than expected.
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A
Rating: 5 out of 5
I received samples, super quality and fast and careful shipping. I will order from them.
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A
Rating: 5 out of 5
Thank you delivery service and perfect packaging, the tiles are beautiful!
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A
Rating: 5 out of 5
As always, very good services, quick delivery and quality materials.
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