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A
Rating: 5 out of 5
compliant and in good condition
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 2 out of 5
Quick delivery but patterns of poor quality
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Response from Comptoir du Cérame
Hello,
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
We just read your comment. We are sorry.
The products you chose are classics that have been in our catalog for several seasons and are very popular.
We have not received any negative feedback on these products.
Please feel free to contact us again if you would like new samples.
Best regards,
The sales team.
A
Rating: 5 out of 5
Perfect nothing to complain about
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A
Rating: 3 out of 5
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
:/
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Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
A
Rating: 5 out of 5
Very beautiful tiles, excellent quality.
Very appreciated gift voucher.
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Very appreciated gift voucher.
A
Rating: 5 out of 5
Great site. Order processing and fast delivery, perfectly neat packaging, good description matching the products. Really nothing to complain about!
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A
Rating: 5 out of 5
Very easy
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A
Rating: 5 out of 5
Very efficient and professional
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A
Rating: 5 out of 5
Fast and impeccable service as always, I recommend
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A
Rating: 5 out of 5
Very good service - I placed an order - I reported a color error on one of the ceramics and via chat, photo sent, the person immediately had the correct color sent to me! Bravo! Not only did I find beautiful tiles but also a great service. I recommend 200%!
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A
Rating: 5 out of 5
Exactly what I hoped for, very beautiful tiles, the quality looks very good too
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Great site with very beautiful products. I highly recommend it.
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A
Rating: 5 out of 5
Easy to place an order. Fast delivery without breakage.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Hello Very satisfied with my order, the product is really as described. To recommend to my friends
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A
Rating: 5 out of 5
Very clear site with no surprise prices. Quite fast delivery.
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A
Rating: 5 out of 5
Fast delivery. Compliant and quality products
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
I Love it! Top-notch
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A
Rating: 5 out of 5
Very beautiful result. We are delighted
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A
Rating: 5 out of 5
Very beautiful tiles, happy with the result. Quick reception, super responsive team. Thank you
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A
Rating: 5 out of 5
Very pleasant site. Lots of choices.
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A
Rating: 3 out of 5
Sample order, beautiful products but delivery arrived before the scheduled date and the package was thrown over a 2.5m gate by the carrier...
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A
Rating: 5 out of 5
Practical website, the ability to order samples is very appreciated, fast delivery, tiles well protected
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A
Rating: 5 out of 5
Very beautiful products and quick reception
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A
Rating: 5 out of 5
Super customer service really attentive for advice and sending samples, my two orders arrived very quickly, the quality is superb
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A
Rating: 5 out of 5
Well-made site but it lacks overall views of the tiles in situations because one does not realize the finished design.
Delivery a bit long but well done
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Delivery a bit long but well done
A
Rating: 5 out of 5
Perfect. Fast delivery
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A
Rating: 2 out of 5
The tiles are beautiful, the staff is available and responsive, and the deadlines were respected. However, there was an error in my order, I had requested square tiles and I was delivered hexagonal tiles which might not fit well where I intended to put them... Too bad for this mistake because otherwise a very good experience.
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A
Rating: 3 out of 5
Review on delivery bad but very satisfactory product
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A
Rating: 3 out of 5
I ordered 2 samples so 2 times €15, but no refund because my total order did not reach the minimum amount. Moreover, almost 1/4 of my order had broken tiles... Fortunately, I had enough left to make my backsplash. Too bad the carrier does not pay attention to the package. Otherwise, beautiful product quality.
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Response from Comptoir du Cérame
Hello,
We really regret your feelings. By coming back to us we would have refunded or replaced the breakage.
As for the shipping costs of the samples, we specify on the site that we only refund one shipping cost of samples per order and for that it had to reach €120 including tax excluding shipping costs.
Thank you for the information regarding the carrier that we will pass on to our logistics service.
Our team is at your disposal.
Best regards,
The Comptoir du Cérame team
We really regret your feelings. By coming back to us we would have refunded or replaced the breakage.
As for the shipping costs of the samples, we specify on the site that we only refund one shipping cost of samples per order and for that it had to reach €120 including tax excluding shipping costs.
Thank you for the information regarding the carrier that we will pass on to our logistics service.
Our team is at your disposal.
Best regards,
The Comptoir du Cérame team
A
Rating: 5 out of 5
Efficient delivery and quality product!
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A
Rating: 5 out of 5
It's perfect. Very fast delivery
Thank you very much
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Thank you very much
A
Rating: 3 out of 5
The tiles are very pretty but 3 of them in the only package ordered arrived broken.
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Response from Comptoir du Cérame
Hello,
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
A
Rating: 5 out of 5
Tiles arrived in perfect condition and perfectly conforming to the information on the site
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A
Rating: 5 out of 5
Easy and fast order, careful packaging. I am very satisfied.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Friendly and constructive phone exchange
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A
Rating: 5 out of 5
The tiles were perfectly protected, very beautiful product. We are delighted.
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