Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 28/05/2019 à 08h58 following a purchase from 13/05/2019

Perfect

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Acheteur Vérifié

Published on 25/05/2019 à 20h52 following a purchase from 09/05/2019

Superb, timely delivery, the site is great.

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Acheteur Vérifié

Published on 25/05/2019 à 08h46 following a purchase from 11/05/2019

Product conforms to the photo on the site.

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Acheteur Vérifié

Published on 24/05/2019 à 09h50 following a purchase from 12/05/2019

Very friendly, agile, and serious sales service. Despite my changes, everything was very well followed. Thank you!

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Acheteur Vérifié

Published on 23/05/2019 à 22h15 following a purchase from 19/05/2019

Super.

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Acheteur Vérifié

Published on 23/05/2019 à 22h08 following a purchase from 09/05/2019

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Acheteur Vérifié

Published on 23/05/2019 à 21h59 following a purchase from 04/05/2019

Deadline respected

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Acheteur Vérifié

Published on 23/05/2019 à 15h44 following a purchase from 29/04/2019

Easy communication and quick handling of the order

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Acheteur Vérifié

Published on 22/05/2019 à 09h15 following a purchase from 08/04/2019

To advise

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Acheteur Vérifié

Published on 22/05/2019 à 07h15 following a purchase from 17/04/2019

Effective. Delivery compliant and fast.

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Acheteur Vérifié

Published on 08/05/2019 à 11h27 following a purchase from 29/04/2019

Matches the preview on the site.

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Acheteur Vérifié

Published on 07/05/2019 à 17h18 following a purchase from 30/04/2019

Pleasant website

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Acheteur Vérifié

Published on 07/05/2019 à 16h32 following a purchase from 05/04/2019

Great choice, fast and top-notch customer service!

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Acheteur Vérifié

Published on 01/05/2019 à 10h43 following a purchase from 24/04/2019

Color is okay

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Acheteur Vérifié

Published on 25/04/2019 à 17h32 following a purchase from 05/03/2019

I really like their products

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Acheteur Vérifié

Published on 18/04/2019 à 23h46 following a purchase from 05/04/2019

Perfect, excellent contact

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Acheteur Vérifié

Published on 17/04/2019 à 19h55 following a purchase from 02/04/2019

Tiles match the photos, delivery on time, everything is okay!

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Acheteur Vérifié

Published on 15/04/2019 à 19h14 following a purchase from 09/04/2019

compliant and fast

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Acheteur Vérifié

Published on 11/04/2019 à 21h02 following a purchase from 14/03/2019

Very nice selection of tiles, order processing on time

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Acheteur Vérifié

Published on 04/04/2019 à 19h54 following a purchase from 30/03/2019

Always perfect, already ordered, great quality

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Acheteur Vérifié

Published on 02/04/2019 à 14h18 following a purchase from 24/03/2019

Fast service
Quality packaging
Top

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Acheteur Vérifié

Published on 23/03/2019 à 01h21 following a purchase from 27/02/2019

fast
reactive
very nice on the phone

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Acheteur Vérifié

Published on 19/03/2019 à 11h35 following a purchase from 09/03/2019

Great quality products!
delivery on time and package intact despite the long distance traveled!

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Acheteur Vérifié

Published on 17/03/2019 à 00h21 following a purchase from 19/02/2019

Very reactive, great customer service, and very good quality for a very reasonable price
I recommend!

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Acheteur Vérifié

Published on 13/03/2019 à 15h06 following a purchase from 15/02/2019

Chic

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Acheteur Vérifié

Published on 21/02/2019 à 15h39 following a purchase from 06/02/2019

Well presented site.

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Acheteur Vérifié

Published on 17/02/2019 à 18h10 following a purchase from 22/01/2019

very good. fast delivery. product conforms to the site description

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Acheteur Vérifié

Published on 13/02/2019 à 21h27 following a purchase from 27/01/2019

The tiles arrived super well packaged. Impeccable condition. Conforms to the description. I recommend this site. Perfect

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Acheteur Vérifié

Published on 06/02/2019 à 07h39 following a purchase from 26/01/2019

Good quality, fast delivery and well packaged

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Acheteur Vérifié

Published on 30/01/2019 à 21h05 following a purchase from 21/01/2019

very good

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Acheteur Vérifié

Published on 28/01/2019 à 21h46 following a purchase from 22/01/2019

Very satisfied. The products are consistent with the images on the site. The packaging is very careful.

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Acheteur Vérifié

Published on 28/01/2019 à 19h33 following a purchase from 10/01/2019

Excellent communication, fast delivery but you need to be home on the day, not a broken tile. The tiles are simply MAGNIFICENT! I recommend.

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Acheteur Vérifié

Published on 25/01/2019 à 14h13 following a purchase from 20/01/2019

Efficient

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Acheteur Vérifié

Published on 24/01/2019 à 07h47 following a purchase from 28/12/2018

second shipment, after the breakage of the first
Excellent service, very beautiful product....very serious company

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Acheteur Vérifié

Published on 23/01/2019 à 15h14 following a purchase from 05/11/2018

Very good, I am delighted with my purchase. My order was very urgent and I was able to manage everything by phone with someone to ensure the order was delivered on time.

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Acheteur Vérifié

Published on 17/01/2019 à 20h21 following a purchase from 07/01/2019

Very attractive commercial site, very clear and well designed. They were the only ones to have THE product of my dreams in stock. We were delivered in 1 week to meet our craftsman's requirements, a real luxury!

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Acheteur Vérifié

Published on 16/01/2019 à 10h52 following a purchase from 10/12/2018

Very good, the quality of service is impeccable, the sales service is very responsive and accommodating. I recommend!

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Acheteur Vérifié

Published on 09/01/2019 à 15h24 following a purchase from 29/11/2018

see comment on delivery.

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Acheteur Vérifié

Published on 20/12/2018 à 14h18 following a purchase from 18/10/2018

Delivery time varied. Client not notified unless they ask

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Response from Comptoir du Cérame Published on 20/12/2018

Hello,
We regret this situation.
Normally as soon as we are aware of a stock shortage we notify our clients within 24/48 hours by email.
In your case, the tiles from the Good Vibes Series that you ordered are in high demand, and the production date has been postponed several times. This is why it has been very difficult for us to follow the usual process.
To avoid this kind of oversight we have built up a larger stock of this hexagonal tile.
Best regards,
The entire team at Comptoir du Cérame

Acheteur Vérifié

Published on 17/12/2018 à 20h15 following a purchase from 20/11/2018

The site is very well done.

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