Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2018
Very short deadline of 3 days for sending samples
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2018
beautiful choices of tiles upon arrival, not disappointed: good quality and fast transport.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2018
I am absolutely DELIGHTED with my tiles!!! They are just magnificent. Placed above the countertop of my kitchen, it gives it a real character. The quality is superb with the small reliefs, nothing to compare with what you find in supermarkets...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2018
Good first ordering experience on this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
super tiling, just like in the photos. Nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2018
Fast delivery, and well-packaged product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2018
Delivery too long just to get a sample. So I went to the store
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
The site itself seems serious but the merchandise in the package was defective
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Response from Comptoir du Cérame
Hello Joëlle,
We regret what happened and which is independent of our will. As indicated in our email exchanges, we have processed the refund for the breakage immediately.
Our sincerest apologies.
Best regards,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2018
very very very
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2018
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2018
Very nice tiling, quite pleasant site except no indication on how to get a refund for ordered samples.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Good tiling and not too expensive but the delivery arrived in Toulouse on Monday and I didn't receive it at home until Wednesday the following week.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2018
The site is very well organized, navigation is pleasant. The number of referenced products is impressive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2018
the order was perfectly taken into account and the tiles delivered on time and without breakage. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
very satisfied with the customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2018
very serious company
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2018
I ordered samples and I am very happy with the shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2018
The service went very well and the tiles meet my expectations!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2018
Lovely aesthetics. Heartthrob products planned for order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Fast, very professional, perfect assistance, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Super top in the deadlines, a very nice product and a super nice delivery person, thanks to the whole team and I hope to see you soon for other projects, best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Very professional and the products are of very high quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2018
The photos are very close to reality in terms of color. The sending of the samples was quick and perfectly packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2018
Very good responsiveness and a wide choice of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
Good site. Well done. A wide choice. Good value for money.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
very nice quality, the colors are perfect. really happy with the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2018
Choice, delivery, very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
Magnificent tiles. very nice rendering delivery perfect not a broken tile
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Perfect, very professional! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2018
Possibility to order samples to see the effect in situation. Fast delivery and impeccable packaging. Highly recommended.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
A bit messy to find what we were looking for even though already ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2018
Very well documented. The salesperson is very available.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2018
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2018
No co
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2018
Very good, recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2018
Very good service and excellent quality of the material, very beautiful the 'Metro' tiles. The packaging like a chocolate box; very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2018
Everything went very well. We are satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
perfect! clear and pleasant communication. So so happy with my order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2018
Very good service
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