Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 20/06/2023 à 12h46 following a purchase from 15/06/2023

Very fast sample shipment, compliant with the request, very friendly reception and responsiveness of the online sales teams. I recommend!

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Acheteur Vérifié

Published on 17/06/2023 à 17h28 following a purchase from 31/05/2023

Good service

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Response from Comptoir du Cérame Published on 11/08/2023

Thank you .. The Comptoir du Cérame team

Acheteur Vérifié

Published on 16/06/2023 à 14h38 following a purchase from 27/05/2023

There was a delay in delivery, between the confirmation of the date with you and the transporter who was not aware. Then the delivered pattern is not continuous, which was difficult to see on the site and unlike other patterns. Therefore, it cannot be assembled.

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Response from Comptoir du Cérame Published on 16/06/2023

Hello, We do not understand what you are indicating regarding the delivery. You ordered on Saturday, May 27, and we do not work on weekends. Your order was processed on Monday, May 29 by our logistics service, on May 31 by the transporter, and you were delivered on June 14, which makes 10 business days for delivery, as stated on our site for delivery times between 10 to 15 business days when the material is in stock. Regarding the Good Vibes collection, which is one of our bestsellers, as shown in the ambiance photos, the purpose of the collection is to mix several patterns, and as indicated in the description of the chosen model "Note: The design does not allow each decor of the same pattern to be connected." We remain available if you wish for further information. Have a good day. The Comptoir du Cérame team

Acheteur Vérifié

Published on 13/06/2023 à 20h31 following a purchase from 03/06/2023

Delivery times shorter than expected. Thank you!

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Acheteur Vérifié

Published on 13/06/2023 à 16h24 following a purchase from 06/06/2023

Fast delivery.
Tiles of good quality and very pretty.
Overall, nothing to say, it's perfect.
Thank you

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Acheteur Vérifié

Published on 13/06/2023 à 10h53 following a purchase from 20/04/2023

Very good

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Acheteur Vérifié

Published on 11/06/2023 à 22h25 following a purchase from 03/06/2023

For the order and delivery of samples, everything went well, fast delivery. A reference was missing so the customer service contacted me in advance to tell me they were sending the bulk of the order and would follow up with the rest as soon as they had it. Responsive and efficient. Good packaging, no breakage.

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Acheteur Vérifié

Published on 10/06/2023 à 18h03 following a purchase from 28/05/2023

Very satisfied

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Acheteur Vérifié

Published on 08/06/2023 à 15h25 following a purchase from 26/05/2023

I will particularly emphasize the efficiency and kindness of customer service!

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Response from Comptoir du Cérame Published on 09/06/2023

Hello, This message really touches us! Thank you very much and we look forward to seeing your realization! The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 08/06/2023 à 08h42 following a purchase from 22/05/2023

Order arrived quickly, very well packaged, no breakage.
The tiles are magnificent, I am a fan!
This is the second time I order through this company, I recommend, they are great!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much! The team at Comptoir du Cérame

Acheteur Vérifié

Published on 07/06/2023 à 13h23 following a purchase from 23/05/2023

Fast delivery and at the indicated time.
Tiles received in perfect condition and according to the order.
I recommend!

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you for your message! The team at Comptoir Du Cérame.

Acheteur Vérifié

Published on 06/06/2023 à 14h47 following a purchase from 31/05/2023

A bit complicated site for favorites

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Acheteur Vérifié

Published on 06/06/2023 à 14h30 following a purchase from 24/05/2023

Serious site, order received within 7 days, well packaged to withstand the transport hazards

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Response from Comptoir du Cérame Published on 08/06/2023

Thank you very much for your message. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 01/06/2023 à 15h20 following a purchase from 22/05/2023

A lot of choices

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Response from Comptoir du Cérame Published on 02/06/2023

Thank you.. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 31/05/2023 à 15h50 following a purchase from 19/05/2023

Everything went well. Delivery on time. Thank you.

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Acheteur Vérifié

Published on 30/05/2023 à 19h14 following a purchase from 16/05/2023

Delivery on date. In good condition.

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Acheteur Vérifié

Published on 29/05/2023 à 13h13 following a purchase from 14/05/2023

Efficient
Good quality
2nd time we order

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Acheteur Vérifié

Published on 22/05/2023 à 15h48 following a purchase from 15/05/2023

Great help from Gaelle the advisor

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Acheteur Vérifié

Published on 18/05/2023 à 07h50 following a purchase from 24/04/2023

Very well packaged. Beautiful products. Shipping service communicating very well. Satisfied!

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Response from Comptoir du Cérame Published on 22/05/2023

Thank you very much for your message. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 15/05/2023 à 22h16 following a purchase from 07/05/2023

Fast and efficient

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Acheteur Vérifié

Published on 15/05/2023 à 19h37 following a purchase from 29/04/2023

Satisfied with the speed

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Acheteur Vérifié

Published on 12/05/2023 à 08h13 following a purchase from 01/05/2023

Very beautiful tiles. Delivery time a bit long but everything went well.

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Acheteur Vérifié

Published on 11/05/2023 à 17h23 following a purchase from 21/03/2023

Great!

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Acheteur Vérifié

Published on 11/05/2023 à 16h13 following a purchase from 26/04/2023

Magnificent tiles. Very responsive customer service.

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Acheteur Vérifié

Published on 08/05/2023 à 23h05 following a purchase from 20/04/2023

Clear site

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Acheteur Vérifié

Published on 05/05/2023 à 23h57 following a purchase from 24/04/2023

Delivery on time and to home.

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Acheteur Vérifié

Published on 02/05/2023 à 18h32 following a purchase from 14/04/2023

Very nice and professional contact, fast delivery. Product conforms and of good quality. Nothing to say

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Acheteur Vérifié

Published on 27/04/2023 à 16h32 following a purchase from 21/04/2023

Very professional and responsive sales representative. Very good after-sales service as well! I recommend. Our client is very satisfied with the ordered tiles.

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Acheteur Vérifié

Published on 24/04/2023 à 22h36 following a purchase from 06/04/2023

Very good

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Acheteur Vérifié

Published on 20/04/2023 à 11h30 following a purchase from 10/04/2023

Everything was fine thank you

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you. See you soon. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 19/04/2023 à 20h52 following a purchase from 04/04/2023

Products of remarkable quality. The after-sales service is super responsive and efficient. Following a problem with the manufacturer, the after-sales service resolved the issue in 48 hours. I recommend ++

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you very much for your comment. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 13/04/2023 à 15h16 following a purchase from 02/04/2023

Packaging OK on a small pallet. Nothing to report

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Response from Comptoir du Cérame Published on 20/04/2023

Thank you. The team at Comptoir Du Cérame

Acheteur Vérifié

Published on 12/04/2023 à 17h33 following a purchase from 05/04/2023

Excellent service, received my items very quickly. Plus the quality is top!

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Response from Comptoir du Cérame Published on 13/04/2023

We thank you for your message. The team at Comptoir du Cérame.

Acheteur Vérifié

Published on 11/04/2023 à 18h19 following a purchase from 26/03/2023

Good

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Response from Comptoir du Cérame Published on 13/04/2023

Thank you. The team at Comptoir du Cérame

Acheteur Vérifié

Published on 09/04/2023 à 09h48 following a purchase from 26/03/2023

Complete site, with choice and good explanations.

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Response from Comptoir du Cérame Published on 10/04/2023

Thank you very much for your message!

Acheteur Vérifié

Published on 06/04/2023 à 21h49 following a purchase from 28/02/2023

the site is very well done and allows you to make your choice with multiple proposals, The colors and the result on the image are representative of reality.

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Response from Comptoir du Cérame Published on 10/04/2023

The team at Comptoir du Cérame thanks you for your message.

Acheteur Vérifié

Published on 06/04/2023 à 14h00 following a purchase from 24/03/2023

Very helpful team and attentive to customers :)

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Response from Comptoir du Cérame Published on 06/04/2023

Thank you very much!

Acheteur Vérifié

Published on 04/04/2023 à 20h58 following a purchase from 29/03/2023

I am a bit disappointed with the rendering of the ordered sample but that is the whole point of ordering a sample! I find the yellow a bit dull compared to the photo on the site, too bad. However, nothing to say about the speed of delivery and careful packaging. I recommend.

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Response from Comptoir du Cérame Published on 06/04/2023

Thank you for your message. You have well summarized the principle of the sample. However, we are sorry to learn that the color disappoints you in the final rendering.

Acheteur Vérifié

Published on 04/04/2023 à 18h45 following a purchase from 19/03/2023

Very satisfied with my order, tiles matching my expectations. I am delighted and will send you the result once installed.

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Response from Comptoir du Cérame Published on 05/04/2023

Hello Amélie. The team at "Comptoir du Cérame" thanks you for your message. We look forward to receiving the photos of your installed tiles.

Acheteur Vérifié

Published on 02/04/2023 à 13h19 following a purchase from 20/03/2023

We appreciated the choice, the quality of the tiles, the quick sending of the samples and our order. Some tiles were broken upon receipt but everything was resolved kindly and with a lot of professionalism by the representatives who followed up on this matter.

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