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A
Rating: 5 out of 5
Received quickly, we love the sample
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 4 and 5 stars
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very nice tiles. The broken tiles were replaced without any issues. Five points, would gladly do it again! Perhaps one should consider better packaging so that not so many break during transport.
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A
Rating: 5 out of 5
very good service
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A
Rating: 5 out of 5
The tiles are perfectly true to their description. We are delighted!
However, we are not very satisfied with the delivery; 1 box out of three arrived broken. No issues with Comptoirs du Cerame who reacted very well, but this caused delays in the project.
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However, we are not very satisfied with the delivery; 1 box out of three arrived broken. No issues with Comptoirs du Cerame who reacted very well, but this caused delays in the project.
A
Rating: 5 out of 5
An exceptional quality product that cannot be found anywhere else.
Sent from Spain, it arrived in 10 days and paid in 4X without fees thanks to the payment possible via PayPal. Top!
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Sent from Spain, it arrived in 10 days and paid in 4X without fees thanks to the payment possible via PayPal. Top!
A
Rating: 5 out of 5
and regarding my own experience, it is always the carrier that is at fault (broken goods and/or chaotic delivery).
I am therefore in deep reflection about ordering from Comptoir du Cerame (need to choose the delivery date, to be able to be called by the carrier, etc.)
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I am therefore in deep reflection about ordering from Comptoir du Cerame (need to choose the delivery date, to be able to be called by the carrier, etc.)
A
Rating: 5 out of 5
Tiles arrived in pieces due to poor packaging by the sender. But good reaction from customer service who resent the goods with better protection. Nevertheless, unfortunate consequence on the deadlines delaying the installation by the professional.
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A
Rating: 5 out of 5
Impeccable! Sales service always attentive and responsive. Product conforms to the description.
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A
Rating: 5 out of 5
Wide choice
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A
Rating: 5 out of 5
Nice site but completely terrible delivery: 3 deliveries to get our tiles, no commercial gesture
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A
Rating: 4 out of 5
no problem!
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A
Rating: 5 out of 5
After a sample request, the order was placed, beautiful tiles completely met my expectations, careful delivery and well packaged
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A
Rating: 5 out of 5
Perfect packaging and labeling, fast delivery, as usual!
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A
Rating: 5 out of 5
The choice and quality of the tiles are incredible! I highly recommend.
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A
Rating: 5 out of 5
The delivery time was respected. The delivery went very well..
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A
Rating: 5 out of 5
Reception of ordered samples - very well packaged and perfect
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A
Rating: 5 out of 5
Very clear site, fast shipping
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A
Rating: 5 out of 5
Responsive and efficient
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A
Rating: 5 out of 5
I received the tiles in good condition. We agreed on the delivery date and everything went well.
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Rating: 5 out of 5
Hello, it's great and as a bonus, fast delivery, well protected and in good condition. I would recommend to others, thank you.
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Rating: 4 out of 5
Super fast delivery times and impeccable packaging, nothing to say. However, we ordered mustard-colored hexagonal tiles, they are absolutely not mustard but orange... I understand that there can be color differences depending on computer screens, but this is clearly not the same color... Too bad.
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A
Rating: 5 out of 5
very nice choice. Remind if we can't reach them. Responsive, delivery without breakage, perfect
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Rating: 4 out of 5
very well presented and clear site. Thank you for offering samples
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A
Rating: 5 out of 5
We ordered samples and are satisfied. The person on the phone gave me good advice. Thank you
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Rating: 4 out of 5
Everything went very well. Perfect and friendly contact. Only regret: high shipping costs (€90 for a 2 kg package).
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A
Rating: 5 out of 5
Samples received very well packaged and within the indicated deadlines.
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A
Rating: 5 out of 5
Fast and careful shipping. Beautiful products.
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A
Rating: 5 out of 5
Perfect order and top delivery
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A
Rating: 5 out of 5
Quality product, compliant with the visual and the sample. Fast service, easy contact. Products carefully packaged and arrived without problems.
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Rating: 5 out of 5
Super customer service. Charming and helpful staff.
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Rating: 5 out of 5
Very fast delivery, good delivery tracking and top tile protections! Very nice selection of tiles
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Rating: 5 out of 5
I am delighted with the quality of the received tile samples and will not hesitate to recommend you to my clients.
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Rating: 5 out of 5
Serious company, fast delivery, well-packaged product, carrier attentive to the customer (appointment scheduling, respect for schedules, smiling and pleasant driver..) I recommend Comptoir du Cérame!
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Rating: 5 out of 5
You can order with your eyes closed. Very reliable site and fast and attentive customer service.
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Rating: 5 out of 5
Product compliant, fast delivery, very responsive customer service
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Rating: 4 out of 5
Very Good
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A
Rating: 5 out of 5
I have ordered from Comptoir du Cérame several times and I am always delighted.
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Rating: 5 out of 5
Order of a sample, tile very well packaged and received in 5 days. And I have already received the discount code corresponding to the shipping costs of the sample to be deducted from the following order.
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Rating: 5 out of 5
Very responsive in sending samples, maybe too much! I wanted to add a sample but the package was already being prepared, too bad. Samples conform to the products presented on the site. Very well packaged.
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