Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
The tiles did not exactly match the image on the site. But they are really very pretty. The sales service managed to get the material to us very quickly which was urgent for us as our construction had to stop due to lack of material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Very good service! Thank you for the quick responses and professional efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2022
Quality service and items!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Fast delivery, tiles in good condition and of very good quality. Even more beautiful than in the photos, I am delighted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
Everything is perfect, practical website to use, quick order dispatch, quality tiles. Too bad my phone numbers (mobile and landline) were not communicated to the delivery person, he could not reach us to arrange an appointment. We had to go pick up our tiles because it was becoming urgent :-(
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Perfect careful packaging, beautiful tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Not being used to ordering materials online, I am satisfied with this order. Both in terms of price and merchandise. The delivery went very well, it is a comfort to be notified before delivery. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
Perfect! Customer service very responsive. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
I was missing a bit of tile, they were very accommodating and they shipped my order very quickly. The tiles are beautiful. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
A bit too expensive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2022
VERY good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2022
Fast delivery and without problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2022
Customer service is responsive and attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
First experience. Ordering samples was ultra easy, quick reception and carefully packaged. The tiles are of beautiful quality. Great professionalism! Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2022
Beautiful samples
Fast and careful delivery!
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2022
Superb experience in every way. Quality and beautiful tiling. Conforms to the photos. Sending of samples and order was very quick (3 and 7 days). The team on the phone is always welcoming, very good advice, and super responsive, plus they call you back if you can't reach them. In short, super satisfied all around. I recommend without hesitation and I will definitely think of you for my upcoming projects in the house. Thank you @comptoirducérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Good welcome and professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2022
I thank the sales service which was very responsive following damage during delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2022
Fast delivery, very beautiful product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2022
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2022
Fast and professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2022
Fast delivery, beautiful tiling.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
very satisfied with my tile, it is classy
I recommend comptoir du cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
I have nothing to blame your establishment for but your carrier DPD who still has not delivered the package.
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Response from Comptoir du Cérame
Hello, Thank you for contacting us as soon as possible to resolve your problem. Best regards, the COMPTOIR DU CERAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Perfect!
For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
Quick order, fast and efficient delivery. Delighted with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2022
Super happy I am from Belgium, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
A very beautiful choice of tiles imitating cement tiles. Serious company, delivery on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2022
Magnificent tiles: original design, strong thickness.
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2022
Delivered very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2022
The tiles are magnificent, and the delivery is fast.
The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2022
Beautiful tiles
very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
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