Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
very available sales service, wide and attractive catalog, delivery on scheduled dates (small time slot), tiles very well protected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
I was delivered the wrong color. I wanted mustard yellow credenza as shown in the presentation photo, but instead I received an ochre red (nothing to do with it) since then I have been desperately trying to reach them by phone, but from the first ring my call is redirected to an automatic voicemail that tells me 'we are not available at the moment, please call us back later' okay but when? You are not available on Thursday at 3 PM, nor even on Friday? I am quite surprised. I also sent a message to 'contact us' I hope to get a quick response, and that a solution will be found. Not very reassuring..
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Response from Comptoir du Cérame
Hello, Thank you for your message. We were exceptionally closed this Friday 19/03 as indicated on Google. As we explained to you this morning, we are doing everything possible to resolve this error. Please know that we will get back to you as soon as possible. Best regards, The Comptoir du Cérame Team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
offers different cross searches to understand the ranges well; very realistic photos compared to the final product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very beautiful tiles and even more so in real life! They will be laid on the floor in our kitchen. Very fast delivery and very good customer service (we contacted them due to a change in quantity). I recommend them with my eyes closed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2021
PERFECT ++
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Sample order, very fast delivery. Very beautiful products, now all that’s left is to decide...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
No breakage and fast delivery of my samples (essential to see the rendering in situation before ordering everything). The colors match the photos on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
Good, good description of the products, very quick sample request and refund upon order. Staff accessible by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
Fast delivery, the products match the photos on the site. The product descriptions are well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2021
Fast shipping, proper protection, no loss in the tiles. Good product quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
Received unlabelled sample order (handy!). Many products unavailable. Customer service is moderately effective as an intermediary between suppliers in Spain but nevertheless makes every effort to satisfy the customer. Final order very good, the tiles are of good quality.
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Response from Comptoir du Cérame
Hello,
Thank you for your message. We are sorry. Please know that this is the first time this incident has occurred and we will do everything to analyze this error and avoid this kind of situation from happening again.
Sincerely,
The COMPTOIR DU CÉRAME Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Listening, responsiveness, service personalization
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2021
Beautiful original patterns, a responsive after-sales service, and delivery as expected. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
A quick shipment (one week) and top-notch after-sales service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
A lot of choices, fast shipping! Just a pity that you can't order the same reference multiple times to compose the pattern...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2021
Very satisfied overall, original tiles of good quality, color matching the photos on the site, fast delivery. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Very good order tracking. Serious. The site is clear. No surprises.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
Perfect delivery in 4 days, super available customer service, perfect thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Quality and seriousness. Very fast shipping of samples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2021
Everything went very well. The possibility to order samples is a real plus.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2021
Very nice quality and choice of tiles. Patterns that you don't see elsewhere.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2021
Very fast. The order was shipped only 2 hours after ordering. I received a message allowing me to choose my delivery date and the delivery person called me a few minutes before arriving. Perfect!!! And the chosen tile is beautiful. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2021
Fast and compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2021
Nothing to say, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Pretty products ordered quickly, received quickly! I recommend without reservation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2021
Perfect. Fast delivery of very well-packaged samples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
Completely satisfied, I had an advisor who helped me a lot and who was able to guide me effectively in my ordering process, despite an issue with color evaluation on the site.
I highly recommend this company Comptoir du Cerame, they are attentive to our needs and particularly quick for delivery and ensuring the content is in perfect condition upon delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Reliable sites, great product choices, quick action.
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Response from Comptoir du Cérame
Hello Sir, thank you very much for your message. It is always important for us to see that our customers are satisfied with our services on our unique site https://www.comptoirducerame.com
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2021
Difficult to choose from an image, but it completely meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Satisfied with my sample order, quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
The site is well made
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2021
Sample order arrived without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
Very good responsiveness and quality of exchanges. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
very satisfied with all your services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2021
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2021
Quick service. Quality tiles.
Too bad there is no real-time stock visible on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Faster delivery than expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
I received samples, super quality and fast and careful shipping. I will order from them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Thank you delivery service and perfect packaging, the tiles are beautiful!
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