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A
Rating: 5 out of 5
Very good service
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Great site
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A
Rating: 4 out of 5
Fast and simple site. But more photos of tile renderings would be appreciated as well as installation advice.
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A
Rating: 5 out of 5
Good selection, fast shipping of samples and final products
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A
Rating: 5 out of 5
Faster delivery than expected. One package out of 4 with broken tiles, contact with the seller, immediate refund as well as a prorated shipping cost. Very smooth, good service, I would recommend.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend
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A
Rating: 5 out of 5
The site is user-friendly, the details are clear.
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A
Rating: 5 out of 5
As an interior designer, I have been loyal to Comptoir du Cerame for several years; I always find gems for my clients and the result is always very successful
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A
Rating: 5 out of 5
Order well received and compliant
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A
Rating: 4 out of 5
Satisfied clear site
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A
Rating: 5 out of 5
Good welcome and good customer follow-up
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A
Rating: 5 out of 5
Clear and well done
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A
Rating: 5 out of 5
Excellent welcome and very good advice
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A
Rating: 4 out of 5
A good choice of tiles, ceramics, mosaics. We ordered tiles for the bathroom. The order tracking is quite easy.
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.
Translated reviews
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.
A
Rating: 4 out of 5
Very reactive following a carrier problem,
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A
Rating: 5 out of 5
Very fast shipping of the sample.. very nice Faience
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A
Rating: 5 out of 5
Sample very well packaged! perfect!
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A
Rating: 5 out of 5
Excellent merchant, I have already ordered several times. Quality products, fast and careful delivery, and very good customer service (once the delivery person broke some tiles and they were sent back to me).
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A
Rating: 5 out of 5
Very simple and functional site
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A
Rating: 4 out of 5
Samples conform to the description, delivered quickly and 15 euros refunded in case of order.
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A
Rating: 4 out of 5
Great choice and service for samples.
But the ergonomics of the site could be improved to find references more easily.
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But the ergonomics of the site could be improved to find references more easily.
A
Rating: 4 out of 5
Without any problem
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A
Rating: 5 out of 5
superb, warm, authentic... I love it
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A
Rating: 5 out of 5
very nice selection of tiles and faience. A pleasure for the eyes.
I greatly appreciated the exchanges following my questions and inquiries.
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I greatly appreciated the exchanges following my questions and inquiries.
A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
GOOD SITE, BUT BIG PROBLEM WITH DELIVERY 2 MONTH WAITING TO TELL ME THAT THE PACKAGES ARE LOST
OTHERWISE SUPER PRODUCT
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OTHERWISE SUPER PRODUCT
Response from Comptoir du Cérame
Hello,
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
We are sorry for this situation. During the entire confinement phase, we tried to be as reactive as possible despite this exceptional situation. We did our best.
We are truly sorry for your feelings.
Best regards,
The Comptoir du Cérame team
A
Rating: 5 out of 5
Delivery of samples very fast, and perfect packaging.
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A
Rating: 5 out of 5
very satisfied. very reactive and efficient customer service.
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A
Rating: 2 out of 5
The color of the tile on the site is not at all the same as in reality.
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Response from Comptoir du Cérame
Hello,
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
Thank you very much for your feedback. It is indeed an intermediate color between blue, green, and gray.
If you would like other samples, we have different products similar to this one. We would be happy to send them to you for free. Please do not hesitate to get back to us if needed.
Best regards,
The Comptoir du Cérame team
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery
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A
Rating: 5 out of 5
packaging of the samples of very high quality, it gives confidence for the rest of the order
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A
Rating: 5 out of 5
We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!
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A
Rating: 5 out of 5
Tiles perfectly meeting our expectations and delivery in 15 days
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A
Rating: 5 out of 5
Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!
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A
Rating: 5 out of 5
Super product
Super delay
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Super delay
A
Rating: 5 out of 5
Very well presented. Simple, fast.
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A
Rating: 5 out of 5
Sample order received very quickly, well packaged and good quality tiles
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A
Rating: 4 out of 5
For the quality of the product
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