Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 25/07/2019 à 19h40 following a purchase from 21/07/2019

Sample order received quickly. I am not disappointed with the quality of the products or the visual. I recommend

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Acheteur Vérifié

Published on 25/07/2019 à 12h33 following a purchase from 15/07/2019

A lot of choices, it is a pleasure to be able to find these materials!

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Acheteur Vérifié

Published on 25/07/2019 à 10h36 following a purchase from 15/07/2019

Nice, original products

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Acheteur Vérifié

Published on 23/07/2019 à 13h41 following a purchase from 11/07/2019

Unreachable by phone, no follow-up on delivery dates, very poor customer service. I do not recommend

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Acheteur Vérifié

Published on 22/07/2019 à 17h55 following a purchase from 25/06/2019

Good.

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Acheteur Vérifié

Published on 19/07/2019 à 22h27 following a purchase from 05/07/2019

Very good.

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Acheteur Vérifié

Published on 19/07/2019 à 18h40 following a purchase from 04/07/2019

Very beautiful products, reliable website.

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Acheteur Vérifié

Published on 18/07/2019 à 19h22 following a purchase from 05/07/2019

A bug during my first order but otherwise delivery was faster than expected!!

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Acheteur Vérifié

Published on 18/07/2019 à 01h57 following a purchase from 04/07/2019

Large selection and ease of ordering

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Acheteur Vérifié

Published on 18/07/2019 à 01h04 following a purchase from 24/05/2019

Excellent customer service.
Efficient,
Beautiful quality products.

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Acheteur Vérifié

Published on 17/07/2019 à 17h22 following a purchase from 16/06/2019

Professional. Everything was delivered as planned

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Acheteur Vérifié

Published on 17/07/2019 à 16h43 following a purchase from 01/07/2019

A lot of choices among ranges that do not exist elsewhere.

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Acheteur Vérifié

Published on 16/07/2019 à 17h14 following a purchase from 02/07/2019

very good

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Acheteur Vérifié

Published on 16/07/2019 à 00h24 following a purchase from 03/07/2019

Good,

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Acheteur Vérifié

Published on 15/07/2019 à 22h43 following a purchase from 20/06/2019

Serious

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Acheteur Vérifié

Published on 15/07/2019 à 11h13 following a purchase from 04/07/2019

Very beautiful products, fast delivery. Possibility of express delivery which is very useful given the delivery times of tiles in stores. Payment by bank transfer can create delays for delivery which is a shame. If you need the product quickly, pay by credit card.

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Acheteur Vérifié

Published on 11/07/2019 à 20h32 following a purchase from 04/07/2019

Very good; I recommend this site

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Acheteur Vérifié

Published on 11/07/2019 à 17h57 following a purchase from 19/06/2019

Delivery on time; quality tiles. We recommend.

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Acheteur Vérifié

Published on 10/07/2019 à 16h29 following a purchase from 24/06/2019

Impeccable service
Advice, delivery, quality of products
I recommend without reservation

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Acheteur Vérifié

Published on 10/07/2019 à 14h33 following a purchase from 25/06/2019

Very beautiful products, good quality and attractive prices.

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Acheteur Vérifié

Published on 09/07/2019 à 23h30 following a purchase from 29/06/2019

Good

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Acheteur Vérifié

Published on 08/07/2019 à 21h17 following a purchase from 13/06/2019

Superb tiling!

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Acheteur Vérifié

Published on 01/07/2019 à 20h57 following a purchase from 17/06/2019

Excellent!

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Acheteur Vérifié

Published on 30/06/2019 à 05h59 following a purchase from 03/06/2019

Product conforms to my expectations, of very good quality and the color of the tiles is true to the photo on the website. Customer service is attentive.

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Acheteur Vérifié

Published on 25/06/2019 à 19h44 following a purchase from 14/06/2019

Very good

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Acheteur Vérifié

Published on 20/06/2019 à 20h59 following a purchase from 08/06/2019

Good especially since the second delivery went smoothly this time
Thank you

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Acheteur Vérifié

Published on 20/06/2019 à 12h21 following a purchase from 31/05/2019

customer service sometimes difficult to reach

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Response from Comptoir du Cérame Published on 20/06/2019

Hello,
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.

Acheteur Vérifié

Published on 16/06/2019 à 23h30 following a purchase from 03/06/2019

Very professional

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Acheteur Vérifié

Published on 13/06/2019 à 22h44 following a purchase from 28/05/2019

I made a mistake in the reference for the order of a wall tile because the color looked almost identical in appearance on the site, upon receipt however, the color is much too light. All I was told over the phone is that I should reorder the correct color and then they would send me the amount of the return shipping for the other. Without knowing if there would be any commercial gesture or not. I am disappointed. Total order of more than 1500 euros.
Delivery person not equipped with electric material, the pallet was dropped in the middle of the road because it was a bit sloped, he could not maneuver it.

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Response from Comptoir du Cérame Published on 19/06/2019

Hello,
We regret not having made ourselves understood.
Indeed, return shipping costs are normally the responsibility of the customer unless it is a shipping error on our part. Which is logical.
Nevertheless, you were asked to kindly send us an email regarding your request for a commercial gesture, with an explanation of the reason, which you have clearly indicated here in your comments, and that your request would be forwarded to our manager.
Indeed, we care deeply about our customers' satisfaction and are sorry that you have this negative feeling.
As for the transport, we thank you for your comments which we will forward to our carrier so that this does not happen again and that measures are taken.
Indeed, the returns you can make to us allow for a constant improvement of service.
Our team is at your disposal.
Customer Service

Acheteur Vérifié

Published on 13/06/2019 à 17h33 following a purchase from 13/05/2019

Great products, well-designed site. Very short delivery times. Responsive sales service. Nothing to complain about.

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Acheteur Vérifié

Published on 10/06/2019 à 18h44 following a purchase from 19/05/2019

Very good customer service

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Acheteur Vérifié

Published on 07/06/2019 à 18h38 following a purchase from 27/05/2019

Very good, clear, fast, always well informed about the progress of the order.

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Acheteur Vérifié

Published on 05/06/2019 à 19h57 following a purchase from 23/05/2019

Very nice tiles even though prices have increased ;-)

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Acheteur Vérifié

Published on 02/06/2019 à 15h10 following a purchase from 20/05/2019

Magnificent tiles, of quality. I am delighted.

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Acheteur Vérifié

Published on 31/05/2019 à 21h34 following a purchase from 15/05/2019

Order delivered on time, 10 days. The tiles are magnificent. I really like the aged look. Highly recommend.

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Acheteur Vérifié

Published on 29/05/2019 à 16h36 following a purchase from 20/05/2019

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Acheteur Vérifié

Published on 29/05/2019 à 15h29 following a purchase from 03/05/2019

Very good responsiveness from the staff.
Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.

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Acheteur Vérifié

Published on 28/05/2019 à 15h51 following a purchase from 11/05/2019

Very efficient service. Nothing to complain about. Delivered on time

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Acheteur Vérifié

Published on 28/05/2019 à 15h42 following a purchase from 22/05/2019

The quality is very nice, but the order does not correspond to what we expect based on the presentation of the website.

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Acheteur Vérifié

Published on 28/05/2019 à 08h58 following a purchase from 13/05/2019

Perfect

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