Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Good customer service after a delivery with damage
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to learn that our customer service was able to assist you effectively despite the delivery issues. Please feel free to get back to us if you have any other questions or needs. Best regards. The team at comptoirducerame.com
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Gérard R.
Rating: 4 out of 5
following a purchase from 01/09/2025
Very functional, pleasant to browse and facilitates product selection.
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive review! We are delighted that our site provided you with a pleasant and functional experience for selecting our products. Your feedback encourages us to continue improving our service. Best regards. The team at comptoirducerame.com
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Reiner B.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very happy to have discovered this site. Beautiful products.
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Response from Comptoir du Cérame
Hello and thank you very much for your enthusiastic feedback! We are delighted to learn that you found products you like on our site. Your satisfaction is our priority. Please feel free to reach out to us if you have any questions or additional needs. The team at comptoirducerame.com
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Dominique S.
Rating: 5 out of 5
following a purchase from 22/07/2025
Top-notch
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Claire B.
Rating: 4 out of 5
following a purchase from 24/07/2025
I hesitated between 3 and 4 stars, as I only needed 1 m2 of cement tiles to make a kitchen backsplash (about 75 euros per m2), it was not possible to get a reduction in shipping costs (78 euros for 1 or 2 m2 without distinction, which is hard to understand since the weight and size of the package are not at all the same, it's tiling - it goes from 16-18kg for 1 m2 to 32-36 kg for 2 m2!), and this while I had also paid 19 euros for sending samples. No gesture from Comptoir du Cérame. The tiles are beautiful, but I will think twice before ordering again (I had already done so about ten years ago but for a larger quantity). Paying more in shipping fees than for tiles is not great.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding shipping fees for a small order and appreciate your comments. Best regards. The team at comptoirducerame.com
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Ann D.
Rating: 5 out of 5
following a purchase from 13/07/2025
Good responsiveness and fast delivery!
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to learn that you appreciated the responsiveness of our team and the speed of delivery. Please feel free to reach out to us for all your future needs. Best regards, The team at Comptoir du Cérame.
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Claire S.
Rating: 5 out of 5
following a purchase from 17/07/2025
Perfect and beautiful tiling, and acceptable delivery considering the summer period, thank you very much
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Response from Comptoir du Cérame
Hello, Thank you so much for your warm words regarding our tiling and for your understanding during this summer period. We are delighted that you are satisfied with your order and that the delivery met your expectations. Your positive feedback encourages us to continue providing the best possible service. Best regards, The team at comptoirducerame.com
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Alice D.
Rating: 5 out of 5
following a purchase from 19/07/2025
Very beautiful tiling, fast delivery
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your review! We are delighted to learn that you appreciated the beauty of our tiling as well as the speed of our delivery. Your satisfaction is our priority, and your positive feedback motivates us to continue offering quality service. Please feel free to reach out to us if you have any other advice or needs. Best regards, The team at comptoirducerame.com
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Océane M.
Rating: 5 out of 5
following a purchase from 11/07/2025
I spoke with 2 women on the phone regarding my order, they were able to answer all my questions and did everything to ensure my tiles were available when my tiler arrived. Thank you so much to them!
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your warm feedback! We are delighted to learn that our teams were able to answer all your questions and help you receive your tiles on time for your tiler. This motivates us to continue providing quality service. Please feel free to reach out to us for any future requests. Best regards, The team at Comptoir du Cérame
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Nicole D.
Rating: 5 out of 5
following a purchase from 08/07/2025
Everything is clear and easy
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Emilie D.
Rating: 4 out of 5
following a purchase from 10/06/2025
Quality materials, careful shipping, tiles conform to the photos, I am very happy with my order and will order again in the future!
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Danielle B.
Rating: 5 out of 5
following a purchase from 06/07/2025
Very good
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Milan N.
Rating: 5 out of 5
following a purchase from 11/06/2025
Very good
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Dina D.
Rating: 5 out of 5
following a purchase from 10/06/2025
Fast delivery, tile quality very good, very professional advice and communication
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Sandrine F.
Rating: 5 out of 5
following a purchase from 05/06/2025
Very beautiful tiles conforming to the images
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Sophie D.
Rating: 5 out of 5
following a purchase from 05/06/2025
Speed and beautiful tiles. Very friendly phone reception.
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Claire B.
Rating: 5 out of 5
following a purchase from 30/06/2025
Beautiful material, received within the indicated deadlines.
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Celine D.
Rating: 5 out of 5
following a purchase from 21/05/2025
Several orders at Comptoir du Cerame and each time good follow-up, reliable information and compliant products.
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Clement M.
Rating: 5 out of 5
following a purchase from 19/06/2025
Everything went very well. Reactive shipping for an urgent order, great!
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Jean H.
Rating: 5 out of 5
following a purchase from 30/04/2025
Fast and compliant shipping, very good idea to offer samples.
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Nastasia T.
Rating: 5 out of 5
following a purchase from 15/05/2025
Perfect customer service and fast delivery.
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Jean Pierre K.
Rating: 5 out of 5
following a purchase from 17/05/2025
Easy to access and efficient.
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Jean Pierre K.
Rating: 5 out of 5
following a purchase from 06/05/2025
T good
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Catherine B.
Rating: 5 out of 5
following a purchase from 19/05/2025
very good
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Anne Laure M.
Rating: 5 out of 5
following a purchase from 22/05/2025
Beautiful ceramic grease with a very nice cement tile finish. Exceptional customer service, the two sales hostesses were responsive, attentive, advised me and found solutions to all my questions. I highly recommend this company, of rare quality.
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Chantal G.
Rating: 5 out of 5
following a purchase from 30/04/2025
Good order follow-up; a very nice carrier who took the time to check the merchandise with me...
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Response from Comptoir du Cérame
Hello, We thank you for your positive feedback! We are delighted to learn that the follow-up of your order and the interaction with the carrier satisfied you. Your satisfaction is our priority and your comments encourage us to continue improving our services. Best regards, The team at comptoirducerame.com
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Loïc S.
Rating: 5 out of 5
following a purchase from 08/05/2025
Very good customer service.
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Response from Comptoir du Cérame
Hello, We are happy to read your positive comment.. We always do what is possible to satisfy customers within the limits of our capabilities. Thank you for your patience and for your purchase.. can't wait to see the result! Best regards, The team at Comptoir du Cerame
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Nathalie A.
Rating: 5 out of 5
following a purchase from 10/05/2025
Absolutely perfect
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Marianne J.
Rating: 4 out of 5
following a purchase from 27/04/2025
Beautiful and quality tiling.
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Emilie P.
Rating: 5 out of 5
following a purchase from 12/05/2025
Very responsive and fast! Top-notch
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Olivier R.
Rating: 5 out of 5
following a purchase from 05/05/2025
Always perfect
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Horst H.
Rating: 5 out of 5
following a purchase from 03/03/2025
Happy
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Response from Comptoir du Cérame
Hello, A big thank you for your positive review! We are delighted to learn that you are satisfied with your experience with Comptoir Du Cerame. Your satisfaction is our priority and your feedback motivates us to continue providing quality service. Please feel free to reach out to us for any questions or future needs. Best regards, The team at Comptoir Du Cerame
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Carine G.
Rating: 5 out of 5
following a purchase from 04/04/2025
The tiles I received on time are stunning, I am delighted with my purchase.
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Response from Comptoir du Cérame
Hello, We sincerely thank you for your review! We are delighted to learn that the tiles you received met your expectations and that you are satisfied with your purchase. Your satisfaction is our priority, and your comments encourage us to continue offering quality products. We look forward to serving you again in the future! Best regards, The team at Comptoir du Cerame
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Julien G.
Rating: 5 out of 5
following a purchase from 03/02/2025
Easily navigable site, clear and precise menu. Possibility to buy samples to facilitate your choice, quick shipping, the tiles seem to be of good quality, the hardest part remains to make your own choice given the multitude of possibilities.
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted that you found our site easily navigable and that our sample option helps you in your choice. We understand that the multitude of possibilities can make the choice difficult, and we are here to assist you if needed. Your satisfaction is our priority, and your feedback motivates us to continue improving our services. Best regards, The Comptoir du Cérame team
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Caroline E.
Rating: 5 out of 5
following a purchase from 20/03/2025
I have ordered several times, and I recommend! Great customer service that gives me advice for the best choice of colors, with a professional and involved perspective. Thank you!
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Response from Comptoir du Cérame
Hello and thank you so much for your glowing feedback! We are delighted to learn that you appreciate our advice and our customer service. Your satisfaction is our priority, and it is a pleasure to assist you in your color choices. We look forward to seeing you again soon on our site! Best regards, The Comptoir du Cérame team
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Brigitte C.
Rating: 5 out of 5
following a purchase from 15/04/2025
Top-notch customer service!!! Great advice, kindness, and efficiency. Perfect
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Response from Comptoir du Cérame
Hello and thank you so much for your glowing review! We are delighted to learn that you appreciated the kindness and efficiency of our customer service. Your satisfaction is our greatest reward and we always strive to provide tailored advice. We will be happy to assist you again during your next visit. Best regards, The comptoirducerame.com team
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Olivier R.
Rating: 5 out of 5
following a purchase from 10/04/2025
Always impeccable, both the service and the products
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Response from Comptoir du Cérame
Hello and thank you so much for your glowing review! We are delighted to learn that you are satisfied with our service and our products. Your positive feedback motivates us to continue offering the best to our clientele. Do not hesitate to reach out to us for any other questions or needs, we are always here to help you. Best regards, The comptoirducerame.com team
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Olivia A.
Rating: 5 out of 5
following a purchase from 26/02/2025
Products conform to the order
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Response from Comptoir du Cérame
Hello, Thank you for your positive feedback! We are delighted to learn that our products were in accordance with your order. Best regards, The comptoirducerame.com team
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Mathilde L.
Rating: 5 out of 5
following a purchase from 20/03/2025
Great, possibility to have samples, smooth delivery and quality products!
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Response from Comptoir du Cérame
Hello and thank you very much for your glowing review! We are delighted to learn that you appreciated the possibility of obtaining samples, as well as the quality of our products and the smoothness of the delivery. Your satisfaction is our greatest reward and we will continue to do everything possible to provide you with the best service. Thank you again for choosing us! Best regards, The Comptoir du Cérame team.
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Romain B.
Rating: 5 out of 5
following a purchase from 19/03/2025
Perfect
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Response from Comptoir du Cérame
Hello, Thank you so much for your warm feedback! We are delighted to learn that you are satisfied with your experience with Comptoir du Cérame. Your satisfaction is our best reward and we are committed to maintaining this level of quality. Do not hesitate to reach out to us for your future projects. Best regards, The Comptoir du Cérame team
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