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C
Rating: 3 out of 5
after a phone call I thought that the 2 tiles of 10x10 were separable. however, they are well made together.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
3 star reviews
Reset filtersK
Rating: 3 out of 5
The tiling is beautiful but the delivery is not careful. An entire box of tiles arrived broken making it impossible to finish a room.
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Response from Comptoir du Cérame
Hello Madam, ,
We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.
I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.
Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.
Best regards,
The team at Comptoir du Cérame
We sincerely thank you for your feedback and your appreciation of the tiling. We are sorry to learn that the delivery did not meet your expectations and we take your comments very seriously.
I just checked and there is no indication of damaged goods during delivery on the delivery note.. and furthermore to say that the preparation is not careful, as a reminder your order is packed in polystyrene which protects, placed on a pallet and fully plasticized.
Satisfaction is essential for us but it is regrettable to learn through a comment that you had a problem.
Best regards,
The team at Comptoir du Cérame
C
Rating: 3 out of 5
The tiling is beautiful but less qualitative than I had imagined (you can see that the pattern is printed), also the yellow color is duller than in the photo
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C
Rating: 3 out of 5
Chaotic delivery and I notice that there are broken tiles. I will check with the carrier who was quick to leave. I made a reservation because the boxes were damaged
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C
Rating: 3 out of 5
Hello, Our package wandered for several days from Dijon to Seine-et-Marne before heading back to Saône-et-Loire, the place of arrival. Then the delivery day was not respected, forcing the recipient to stay at home for nothing. This delay has hindered the progress of the work. Best regards, Catherine Lhuerre
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M
Rating: 3 out of 5
Practical navigation
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your opinion. We are glad that you find our navigation practical, but we would like to know how we could improve your experience. Please feel free to share your suggestions with us! Best regards. The team at comptoirducerame.com
L
Rating: 3 out of 5
We are delighted with the choice of tiles, the quality is there and the packages were perfectly protected. However, the delivery was a real disaster: order placed on August 18 and received only on September 26... This greatly complicated our renovation work. We think a change of carrier would be necessary. Too bad, because the products are superb, but we will not recommend on this site unless we are not in a hurry.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We are glad that the quality of our products and the packaging met your expectations. We fully understand your frustrations regarding the delivery and we apologize for the inconveniences caused. Your feedback is valuable and we will take it into account to improve our services. Best regards. The team at comptoirducerame.com
M
Rating: 3 out of 5
Wrong sample arrived, and another in poor condition.
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Response from Comptoir du Cérame
Hello, We are sorry that you did not receive the correct sample... indeed sometimes (fortunately not often) we can make mistakes. I tried to contact you after reading your review to rectify this error, as at no time did you reach out to us to inform us. I also left you a message on your voicemail asking you to get back to me... but no response. I hope your customers have a bit more tolerance when you make mistakes, even if, like us, it doesn't happen often ;) I wish you a very nice day. Best regards, The team at comptoirducerame.com
C
Rating: 3 out of 5
We really like the tiles. And of remarkable quality. The packaging is effective and well done. The deadlines are good. The gray dot black is the delivery! Thank you for the contacts with the staff of Comptoir du Cerame.
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K
Rating: 3 out of 5
The delivery went very well, the packages in good condition and well packaged. However, during unpacking, when removing a cerflex that held the tiles, it broke the 3 tiles in the content... they are unusable. I think it was too tight during packaging...
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Response from Comptoir du Cérame
Hello, We thank you for your feedback on your delivery experience and for your feedback regarding the packaging. We are glad that the delivery went well, but we have noted your disappointment regarding the breakage of your tiles. Please know that we take your comments very seriously. Your satisfaction is essential to us. Please contact customer service to see if we can find a solution. Best regards, The team at Comptoir du Cerame
A
Rating: 3 out of 5
I had difficulties paying for the order (my card was refused several times), but finally when the order was placed, I was debited twice. Finally, the refund seems to be on its way and the customer service is very quick and available.
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Response from Comptoir du Cérame
Hello, Thank you for your detailed feedback. We completely understand that payment issues can be frustrating, and we apologize for the inconveniences encountered. However, we are pleased to learn that our customer service responded quickly to your concerns. Your satisfaction is our priority, and your comments help us improve. Best regards, The comptoirducerame.com team
J
Rating: 3 out of 5
The color was not quite what I expected... The site was not very clear. But the second tile I ordered was beautiful and amazing!
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience. We are sorry to learn that the color of the tile did not meet your expectations and that our site may have lacked clarity. That is why we recommend always ordering samples to validate a choice before committing to a bulk purchase. It is also possible to call us or request information via online chat or even through the contact form to clarify certain points before a purchase. Best regards, The Comptoir du Cérame team
P
Rating: 3 out of 5
The large tiles are really beautiful but there is one that is broken and the sample purchased earlier which was supposed to be deducted from our invoice was not done.
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Response from Comptoir du Cérame
Hello and thank you for your review. We are delighted that you find our large tiles beautiful! Regarding the discount voucher, it is nominative, sent by email, and must be filled in by the customer at the time of the order. In your case, you ordered a sample with one customer account and ordered your tiles with another account. We are reachable by phone or chat to help our customers place their orders if needed, or if the discount voucher has not been received or has been lost. Regarding the breakage, I have apologized for this inconvenience and then to resolve this small issue, I asked if you had verified the order with the delivery person to note the breakage on the delivery slip as we recommend doing with the various emails we send at the time of the order. Unfortunately, you did not do this, so from our side we cannot request compensation from the carrier. Nevertheless, always with the aim of satisfying our customers, I made you a proposal by email to which you have not yet responded. Best regards, The Comptoir du Cérame team
R
Rating: 3 out of 5
Order well tracked and received on the indicated day, but with three broken tiles...
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Response from Comptoir du Cérame
Hello and thank you for taking the time to share your opinion. We are glad that you received your order on time, but we are sorry to learn that some tiles arrived damaged. After checking, there is no mention of these broken tiles on the delivery note and we have not received any email or call stating this damage. It is unfortunate to learn of such an incident through a review when we know that our goal is to have satisfied customers with their purchases. The team at Comptoir du Cérame
E
Rating: 3 out of 5
Delivery service responsive even though disappointed with the ordered sample piece. Although the tile is whole (and not in pieces as other reviews lament) it has a design that looks 'fake' in reality compared to the photos.
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Response from Comptoir du Cérame
Hello, you chose vintage tiles, or aged effect... on stoneware and stoneware ceramic, it's a digital impression, certainly of quality... but it will never replace the look of a real cement tile that ages and patinas over time. You will never have the same result, but we are also not in the same price range, nor in the same daily maintenance of the tile. Don't hesitate to come back to us for exchange and so we can advise you. Have a nice day.
C
Rating: 3 out of 5
Disappointment upon receiving the samples as the website did not clearly show the color discrepancies. Certainly the goal is achieved: to avoid a bad surprise at the order. However, I thank the responsiveness and the information provided by the advisor.
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A
Rating: 3 out of 5
I find the site well made and the images are really appealing. The delivery times for samples are very fast; however, the colors of the tiles seen on the site do not resemble the actual colors. That is why I am disappointed.
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Response from Comptoir du Cérame
Thank you for your message. The tiles according to production have color variations, and the photo of the tile you ordered is indeed a photo of a tile where the "bath" brought out brighter colors than the current colors. These are things we happily explain to customers who contact us by phone or chat when they ask for advice on colors. It remains a very beautiful tile that is part of our best sellers and that our customers love! Have a nice day, The team at Comptoir du Cérame
A
Rating: 3 out of 5
received the wrong sample...
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Response from Comptoir du Cérame
Hello, During your first order, you received the correct tiles ordered. It turns out that you were not a "fan" of the green tiles received.. the green did not match your search. My colleague therefore sent you the same tile in gray/black tones. But apparently you received the green again.. we have sent you the correct reference this time in black/gray. We remain available if needed The team at Comptoir du Cérame.
A
Rating: 3 out of 5
Fast delivery but packaging box not thick, so 2 tiles chipped at a corner, unfortunate
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Response from Comptoir du Cérame
Hello, we take great care in packaging our products to ensure they travel in the best conditions. Despite this, sometimes breakage can occur during transport. We have no record of any issues or complaints regarding your order. Please feel free to contact us again. I take this opportunity to remind you that for any order delivery, it is necessary to check the products before signing the delivery note. In case of breakage, the merchandise is replaced by our services as soon as possible.
A
Rating: 3 out of 5
Nothing to complain about the order and the products but very disappointed with the delivery by the carrier db schenker. Package not picked up, I had the supplier for a week while we had ordered in advance to organize the delivery one week when we could receive it. It arrived the following week on a delivery day when the driver could not find the address but knew to say it was in the dead end but did not contact us with a delivery slot of 8am-6pm which blocked us for an entire day! A redelivery was scheduled for the same day after our call to the delivery person! No difficulties the next day to find the house which had not changed address and we had not given any additional information.
So great seller but zero carrier!
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So great seller but zero carrier!
Response from Comptoir du Cérame
Hello, sorry for this mishap... Unfortunately, the proper conduct of deliveries depends on the 'final' delivery people, and some do not always have great professionalism, and this is the case in all companies. Glad that you liked the products, that's the main thing. Have a nice day!
A
Rating: 3 out of 5
The products are superb, however, the search on the site is not optimal. A color search would be nice for example.
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Response from Comptoir du Cérame
Hello Yes indeed we are working on our site for a color search. We hope to be able to do it during the month Best regards
A
Rating: 3 out of 5
Broken tiles upon opening the package. A shame given the cost of delivery.
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Response from Comptoir du Cérame
Hello, we only have one sample order concerning you?? Regarding the breakage, as indicated in the order confirmation email, just indicate it on the delivery note, and we will replace the breakage right away. Moreover, the delivery costs incurred when ordering samples are completely deducted from your final tile order. I wish you a pleasant day.
A
Rating: 3 out of 5
I am delighted to have received the requested samples. However, the initial format is 44x44 and the delivered squares are 22x22. I think it is not necessarily good form to deliver smaller tiles as they are not sufficiently representative. I must admit that I am a bit disappointed especially since we pay for these samples and their transport.
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Response from Comptoir du Cérame
Hello Madam. As indicated on our website when you placed your order, for packaging reasons for fast shipping (so that the samples arrive within 3-5 days), large pieces are cut. Have a nice day.
A
Rating: 3 out of 5
Positive points:
- Wide choice of tiles
- Possibility to have samples delivered: which allows us to see the rendering of the tiles
- The tile samples resemble the photos on the website
Negative point:
- The delivery: the carrier is certainly not the best. The delivery of the samples was scheduled for Monday 12/12 (perfect, I was working from home!). Except that on Saturday 10/12 I was informed that the carrier would arrive that day between 9:00 and 12:00. I therefore canceled my planned work in my new house to stay home. The carrier never came and I had to reschedule the delivery!! I therefore wasted my time (very precious).
Conclusion:
By reading all the comments on the site
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- Wide choice of tiles
- Possibility to have samples delivered: which allows us to see the rendering of the tiles
- The tile samples resemble the photos on the website
Negative point:
- The delivery: the carrier is certainly not the best. The delivery of the samples was scheduled for Monday 12/12 (perfect, I was working from home!). Except that on Saturday 10/12 I was informed that the carrier would arrive that day between 9:00 and 12:00. I therefore canceled my planned work in my new house to stay home. The carrier never came and I had to reschedule the delivery!! I therefore wasted my time (very precious).
Conclusion:
By reading all the comments on the site
A
Rating: 3 out of 5
verified reviews
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A
Rating: 3 out of 5
the tiles are perfectly compliant with what I expected but.... quite a few tiles were chipped (small and large chips). A bit of bubble wrap, polystyrene, or more eco-friendly cardboard, or newspaper to better protect them from shocks would have easily avoided this type of damage upon receipt, too bad.
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Response from Comptoir du Cérame
Hello, We take great care in packaging our products. We take note of your comment and pass the information to our logistics service. We suggest you contact our customer service for the replacement of the broken tiles. Awaiting your response, Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 3 out of 5
No information on the site about the absence of products in stock!
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Response from Comptoir du Cérame
Hello Madam, Thank you for your comment. We would like to point out that we provide an indication at the bottom of the page regarding stock, which is as follows: 'Between 10 and 15 working days (if products are in stock). Please call us at 04 85 80 01 19 for any questions related to stock verification.' Best regards, the COMPTOIR DU CERAME Team.
A
Rating: 3 out of 5
First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
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Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
A
Rating: 3 out of 5
The products are of quality but a downside on the shipping costs which are enormous
I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
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I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
A
Rating: 3 out of 5
Fast delivery but half of the samples arrived in small pieces
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A
Rating: 3 out of 5
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
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Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
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Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 3 out of 5
Easy to use, very clear
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A
Rating: 3 out of 5
The tiling is very beautiful but I received the wrong color 3 times.
To this day I still do not have the desired tiling.
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To this day I still do not have the desired tiling.
Response from Comptoir du Cérame
Hello Madam,
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
We have taken note of your comment. As indicated during our exchanges by email and phone, we are in contact with our workshop to resolve this issue.
Please know that we are truly sorry for this setback and are doing our best to provide you with a solution.
Sincerely
The COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
The site lacks readability. The classification by family is not necessarily very explicit. To find one of the models that may appeal, it is not obvious to know in which category it is classified.
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Response from Comptoir du Cérame
Hello Madam,
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
Do not hesitate to contact our customer service. We will be happy to assist you in navigating our site.
Have a good day
The COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
Did not respect the delivery deadline
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Response from Comptoir du Cérame
Hello Sir,
We take note of your message and thank you for it.
One of the tiles you chose is handmade and at the time of your order this reference was unfortunately out of stock.
Our manufacturer did their best to deliver to you as quickly as possible despite high demand.
Best regards,
The Comptoir du Cérame team.
We take note of your message and thank you for it.
One of the tiles you chose is handmade and at the time of your order this reference was unfortunately out of stock.
Our manufacturer did their best to deliver to you as quickly as possible despite high demand.
Best regards,
The Comptoir du Cérame team.
A
Rating: 3 out of 5
Top tiles at affordable prices. However, regarding delivery, the price is high. And I must say that they do not respect the delivery instructions and days given. Two orders placed, both deliveries were made on days when I was not available, I had clearly specified by message.
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Response from Comptoir du Cérame
Hello Madam, We are delighted that you like the Dolce collection you chose. Thank you, indeed as you point out we focus a large part of our efforts to offer our customers quality tiles at fair prices. However, we take note of your information regarding the delivery of your order and we will pass it on to our provider with whom we have been working for many years. Best regards, The COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
Of the two items, one of the two was completely compliant, the other did not resemble the photo on the site. The tile was embossed while it seemed to have a very thin design.
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Response from Comptoir du Cérame
Hello, We are sorry for your feelings regarding the product LI0201004. Despite all our efforts to have the most realistic photos possible, this tile is an exception in our catalog as it is very difficult to photograph due to its manufacturing method. This is one reason why we offer a refundable sampling service. Thank you, The COMPTOIR DU CERAME Team
A
Rating: 3 out of 5
Easy to use
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A
Rating: 3 out of 5
Beautiful tiles spotted on the site and ordered. Questions asked directly on the site went unanswered (regarding matching credenza choices with the tiles and advice on choosing grout for the tiles) so there is a feeling of a somewhat light customer relationship and the impression of ordering from a robot ;-( In conclusion: very limited pre-sale exchanges on advice / unsatisfactory delivery considering the price / but beautiful tiles purchased
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Response from Comptoir du Cérame
Hello Thank you for your message. We are sorry for your disappointment regarding the delivery, but we would like to inform you that as indicated on our site: 'Delivery On site - Orders are delivered in front of the garden entrance or at the door of the building'. Furthermore, we are surprised because, upon reviewing your file, we see that we have responded by email to all your questions. Please know that we are delighted that you like our tiles. Best regards, The COMPTOIR DU CÉRAME Team