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A
Rating: 4 out of 5
Reference error in the delivery, but very high responsiveness from the site which resent the correct product in 3 days. Bravo for the customer service.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Fast and professional
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A
Rating: 5 out of 5
Fast delivery, beautiful tiling.
Thank you
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Thank you
A
Rating: 5 out of 5
very satisfied with my tile, it is classy
I recommend comptoir du cérame
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I recommend comptoir du cérame
A
Rating: 3 out of 5
First order: Solid color tiling: very well corresponds to the description on the site.
Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
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Second order: hexagonal art deco tiling. In fact, impossible to create the pattern because you receive 24 of the same in your box! They are only patchwork tiles.... What a disappointment.... NO precision on the site when ordering. In my opinion, this is a shortcoming.
A
Rating: 5 out of 5
Perfect delivery, no problem with the order. Magnificent and good quality tiling. I am delighted with my purchase
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A
Rating: 5 out of 5
Perfect!
For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
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For 2 broken tiles, I received a whole box very quickly
customer service is top-notch!
.. thank you very much
A
Rating: 5 out of 5
Quick order, fast and efficient delivery. Delighted with the product.
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A
Rating: 5 out of 5
Super happy I am from Belgium, fast delivery
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A
Rating: 5 out of 5
A very beautiful choice of tiles imitating cement tiles. Serious company, delivery on time.
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A
Rating: 3 out of 5
The products are of quality but a downside on the shipping costs which are enormous
I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
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I ordered nine Scrabble-style tiles and paid €63 in shipping, which is a bit expensive after all
A
Rating: 5 out of 5
Magnificent tiles: original design, strong thickness.
I recommend.
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I recommend.
A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Delivered very quickly
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A
Rating: 5 out of 5
The tiles are magnificent, and the delivery is fast.
The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
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The after-sales service is very competent. I had to contact them upon receipt of the package to report that there were broken tiles, the packaging was not suitable for the fragility of the ceramic (the carrier himself noticed it).
My complaint was quickly taken into account, and I received new tiles. They were well packaged with polystyrene to prevent breakage (all were in perfect condition).
A
Rating: 4 out of 5
I give a rating of 4 stars out of 5 because I had to call customer service to help me order samples. However, the customer service is great because I received a quick response from them, with clear explanations.
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A
Rating: 5 out of 5
Beautiful tiles
very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
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very good sales contacts, real concern for the customer: it's rare to be called back within the hour following a call!
A
Rating: 5 out of 5
Order of samples to decide on the choice of our future tiles. The ordered tiles are magnificent. Very fast and careful shipping.
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A
Rating: 5 out of 5
Super delivery
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A
Rating: 4 out of 5
In terms of follow-up and information: very good
The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
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The transport and friendliness of the driver: very good
The packaging of 990 kg on a single pallet makes it impossible to roll the pallet jack with the load on a dirt sidewalk to bring the load into the dirt courtyard even with two people despite the very good will of the driver
No problem, I transferred each package onto 3 pallets that I had because I anticipated this possible difficulty
So, be sure to ask at the tile counter for the exact packaging to avoid this issue
Otherwise, the tiles are perfectly in line with the sample I received
Very serious supplier
A
Rating: 5 out of 5
All the tiles arrived in good condition and the quality is in line with what we wanted. I recommend
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A
Rating: 5 out of 5
Very fast sample delivery. Beautiful tiles
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A
Rating: 5 out of 5
Clear site, product delivered as described, very well packaged on a small pallet
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A
Rating: 3 out of 5
Fast delivery but half of the samples arrived in small pieces
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
Tiles received quickly, color similar to that of the photo, very well packaged order: no breakage! I went to pick up the order because it was much simpler for me (on my way) than arranging an appointment that blocks half a day and doesn't deliver after 4:30 PM (a bit complicated when you work!)
I am eagerly awaiting the installed result!
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I am eagerly awaiting the installed result!
A
Rating: 5 out of 5
Very easy to order and fast delivery
Beautiful products
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Beautiful products
A
Rating: 5 out of 5
No worries, I recommend
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast shipping
Information on delivery tracking perfect
Thank you
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Information on delivery tracking perfect
Thank you
A
Rating: 3 out of 5
As with all other sales sites, it is the delivery that is the problem, not the coronavirus. The carriers, the packers at the factory do not do their job properly.
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Response from Comptoir du Cérame
Hello Sir, Following our phone conversation, we are truly sorry. Despite all the care given to the providers we work with, sometimes an incident occurs. But we are working to resolve it. As indicated by phone, I have done what is necessary. I remain at your disposal, Isabelle from the COMPTOIR DU CERAME Team
A
Rating: 5 out of 5
Perfect magnificent
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A
Rating: 3 out of 5
The samples are of very good quality, however, the delivery methods are complex and go through a carrier, which makes it difficult to retrieve the products when we are not at home to receive them.
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Response from Comptoir du Cérame
Hello Madam, Indeed we are a 100% online sales site. Concerned about best meeting our customers' expectations, we seek to offer the most restricted possible time slots for receipt. We are at your complete disposal from 8:30 AM to 7:00 PM at 04 85 80 01 19. Best regards, The COMPTOIR DU CERAME Team.
A
Rating: 5 out of 5
In line with my expectations
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Order received quickly, very well packaged. Very good customer service, available and responsive.
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A
Rating: 3 out of 5
Easy to use, very clear
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A
Rating: 5 out of 5
Very nice. Easy to install. Well organized delivery.
Everything is top-notch.
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Everything is top-notch.
A
Rating: 5 out of 5
Good quality, nice patterns. 5 tiles were broken during transport but customer service was responsive, understanding, and quickly sent us replacements.
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A
Rating: 5 out of 5
Very good showcase on the site. Very good product.
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