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A
Rating: 5 out of 5
everything was perfect! order, delivery, the tiler also validated! in short, I recommend
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
order arrived in perfect condition.
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A
Rating: 3 out of 5
change carrier!
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Response from Comptoir du Cérame
Hello, We regret your feelings regarding the carrier and we take your information into account. Indeed, the carrier is the last link in the ordering process at Comptoir du Cérame and we must ensure a service of constant quality until your delivery. We invite you to get back to us. Our team is at your disposal. Best regards, Comptoir du Cérame
A
Rating: 5 out of 5
Very beautiful choice
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A
Rating: 5 out of 5
Very pretty
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A
Rating: 5 out of 5
Fast delivery, products that seem to be of very good quality.
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A
Rating: 5 out of 5
Always perfect!
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A
Rating: 5 out of 5
Magnificent samples! I think I will order very soon.
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A
Rating: 5 out of 5
I had a small problem with some breakages during transport. The after-sales service was very attentive to the problem in an effective manner. Very responsive and professional. I highly recommend!
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A
Rating: 5 out of 5
Great tiling! I am delighted. A few tiles were chipped upon receipt but a top-notch customer service with a super quick solution. Thank you! I will order again without hesitation :)
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A
Rating: 5 out of 5
As always, order taken care of and received quickly. Upon arrival, there was an error in the distribution of quantities between the two models ordered: I immediately had an attentive ear on the phone to quickly resolve this issue. Thank you!
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A
Rating: 5 out of 5
Fast and efficient service: my samples arrived quickly, well packaged and in good condition. The shipping costs, which may seem a bit high at first glance, therefore seem justified
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A
Rating: 5 out of 5
Magnificent tiling, fast sample delivery! thank you
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A
Rating: 4 out of 5
the product description is not quite accurate! This is ceramic product on terracotta and not a cement product
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A
Rating: 4 out of 5
Samples received quickly. Assistance in ordering these samples very appreciated
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Quick reception of samples, very well packaged (no breakage despite being balanced by the delivery person), then quick delivery of the order as well. Beautiful quality tiles, and very trendy.
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A
Rating: 5 out of 5
Very good service, very fast and very responsive.
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A
Rating: 5 out of 5
Perfect! Fast delivery, quality packaging of the samples, the products match the photos on the site.
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A
Rating: 4 out of 5
Good choice..attractive.
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A
Rating: 5 out of 5
Very fast delivery in addition to having a very large choice of tile patterns. It's great.
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A
Rating: 5 out of 5
Following a first order where the product was no longer in the factory catalog, Comptoir du Cerame sent me samples of similar tiles but more expensive and then delivered a quantity greater than my first order, at no extra charge. Fortunately, as some tiles were broken during transport.
Fast deadlines and efficient customer service.
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Fast deadlines and efficient customer service.
A
Rating: 3 out of 5
It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.
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Response from Comptoir du Cérame
Thank you very much for your comment.
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
A
Rating: 5 out of 5
Beautiful tiles but fragile!!! 1 broken box!
Fast delivery!!
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Fast delivery!!
A
Rating: 5 out of 5
I received my tiles, they are magnificent and unique!!!
This is not a tile you see at Leroy Merlin or Castorama.
The staff are top-notch and very responsive.
Thank you so much to all of you.
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This is not a tile you see at Leroy Merlin or Castorama.
The staff are top-notch and very responsive.
Thank you so much to all of you.
A
Rating: 5 out of 5
Website offering superb tiles!
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A
Rating: 5 out of 5
Superb tiles. This is my second order. Following issues with a package, the after-sales service was really great too. Thank you.
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A
Rating: 5 out of 5
Very nice tiles, after some delivery mishaps, exchanges with customer service who listened and solved my problem, I received my tiles and this time no breakage to report.
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A
Rating: 5 out of 5
Very satisfied with the customer service who called me back immediately while I was in a chat, to reassure me about the order follow-up.
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A
Rating: 5 out of 5
Always fast and very beautiful products as always.
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A
Rating: 5 out of 5
Apart from a long waiting time due to a stock shortage not mentioned at the order, I received my 20 boxes of Milano black hexagonal tiles in perfect condition. Just to regret 4 cracked tiles out of the total which will serve as small cuts.
Thank you again for your professionalism.
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Thank you again for your professionalism.
A
Rating: 5 out of 5
User-friendly site, very happy with my purchases.
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A
Rating: 3 out of 5
Happy with my purchase, the tiles are very pretty but the only downside is that I ordered a small quantity which was sent to me in a poorly protected box, in the end out of 13 tiles only 4 arrived intact... I contacted customer service who very responsively offered to send me a new package, I specified to protect it well because the package had to travel 1500 km it cannot be protected just by bubble wrap... I received my new order and the same, poorly protected package and more than half of the tiles broken! This time, however, silence from customer service...
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Response from Comptoir du Cérame
Hello,
We truly regret your feelings, but the instructions for the new packaging were indeed given to the factory.
The second delivery took place on 07/09 and since then we have not had any reports of new breakage, neither in our emails nor by phone. So, indeed, silence on our part because we cannot resolve a problem of which we are not aware.
We thought everything had been resolved in the right way.
We will send you a new box from our own logistics service, without having received your replacement request, neither by email nor by phone.
Indeed, we make customer satisfaction our priority and we are always listening to our customers.
The Commercial Service COMPTOIR DU CERAME
We truly regret your feelings, but the instructions for the new packaging were indeed given to the factory.
The second delivery took place on 07/09 and since then we have not had any reports of new breakage, neither in our emails nor by phone. So, indeed, silence on our part because we cannot resolve a problem of which we are not aware.
We thought everything had been resolved in the right way.
We will send you a new box from our own logistics service, without having received your replacement request, neither by email nor by phone.
Indeed, we make customer satisfaction our priority and we are always listening to our customers.
The Commercial Service COMPTOIR DU CERAME
A
Rating: 4 out of 5
Some difficulties encountered with the carrier (lost packages) but effective management by the sales service who had a new order shipped.
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A
Rating: 5 out of 5
Order delivered on time, good commercial relations.
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A
Rating: 5 out of 5
Very satisfied with the responsiveness of the sales representative.
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A
Rating: 4 out of 5
Easy navigation on the site
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A
Rating: 5 out of 5
Very easy to get answers to questions. Efficient and quick!
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A
Rating: 5 out of 5
Top!
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