Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2020
Customer service + delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2020
Ease of ordering and compliant products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Quick and careful sample order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Excellent commercial service, very responsive and attentive. I ordered samples 3 times. The first delivery was mishandled by the carrier, so it was not due to the ceramic counter. The packaging of the samples is super clean, as rarely seen. The products are very beautiful and of very high quality, you can really feel the superior quality at a very attractive price. They are so beautiful that they made me want to change certain spaces in my new house. I will soon be making the big order. I can't wait!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2020
Easy navigation, correct order tracking, very attentive sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Reception without problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2020
A very attentive and responsive customer service, I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2020
High quality site and customer service/call line/email exchange very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2020
User-friendly site, it would be interesting to create a search filter by tile size (I haven't seen one, it seems), 15X15 etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2020
Serious company
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
Nothing to report, the site was quick with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
I appreciated the choice but regretted a limited number of colors. The quality-price ratio is interesting.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Navigation on the site would benefit from a simplification of product presentation.
The sales service is very professional, quick, and competent as an interface with the client.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2020
Sample order received super quickly! Can't wait to place the real order because I fell in love with the tile received!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2020
Accessible site ease, beautiful products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Ultra-fast delivery
Very helpful customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
Good logistics from order to delivery. Pleasant site for navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2020
Good quality products, very fast delivery: perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2020
Very satisfied with the relationship with the sales service. (Isabel) ...very professional, conscientious, responsive...... concerned about satisfying the customer.
As for the products ......good quality and the Andalusian range is very Deco. Delighted with our choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
Tiles conform to the photos on the site. Customer service is attentive and responsive. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2020
Original tiles and good quality-price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2020
Fast delivery and professional delivery person
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2020
Simple and quick order, immediate shipping and delivery on the scheduled day in perfect condition, and the tiles are as beautiful as in the photo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2020
User-friendly site. Simple sample ordering. Received well in the process.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2020
Well-organized site and delivery times respected. Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
Great site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Fast and simple site. But more photos of tile renderings would be appreciated as well as installation advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2020
Good selection, fast shipping of samples and final products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2020
Faster delivery than expected. One package out of 4 with broken tiles, contact with the seller, immediate refund as well as a prorated shipping cost. Very smooth, good service, I would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2020
Very good, impeccable service, careful and attentive. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2020
The site is user-friendly, the details are clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2020
As an interior designer, I have been loyal to Comptoir du Cerame for several years; I always find gems for my clients and the result is always very successful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2020
Order well received and compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2020
Satisfied clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2020
Good welcome and good customer follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2020
Clear and well done
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