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A
Rating: 5 out of 5
Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 3, 4 and 5 stars
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Rating: 3 out of 5
Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry
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Good service if you're not in a hurry
A
Rating: 5 out of 5
Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.
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A
Rating: 4 out of 5
We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!
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However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!
A
Rating: 3 out of 5
The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.
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A
Rating: 5 out of 5
Fast delivery, despite the confinement.
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A
Rating: 5 out of 5
I am completely satisfied with the delivery of my tiles which are simply magnificent. Very serious seller.
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A
Rating: 5 out of 5
very good!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 4 out of 5
missing photos with the tiles on a large surface
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A
Rating: 4 out of 5
Efficient and fast; a lot of choices;
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A
Rating: 5 out of 5
Good product, received on time. Very satisfied.
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A
Rating: 5 out of 5
Fast tracked delivery, delivered within the announced deadlines, well-protected package. Very satisfied.
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Rating: 5 out of 5
quality of the purchased product, fast delivery.
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A
Rating: 5 out of 5
Perfect for the quality/price ratio and the speed of shipping.
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A
Rating: 3 out of 5
it's a shame that the tiles ordered in 2020 are different from those of 2019 for the same reference (thickness: 5mm less - dimensions of 1 or 2 mm) otherwise of quality and delivered without problem within the deadlines.
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A
Rating: 5 out of 5
Impeccable delivery! I was even contacted because my phone number was incomplete.
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A
Rating: 4 out of 5
Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.
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A
Rating: 5 out of 5
I recommend the company for the quality of the management of my order and the materials delivered.
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A
Rating: 5 out of 5
super
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A
Rating: 5 out of 5
Excellent service
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A
Rating: 5 out of 5
Great! Thank you very much!
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A
Rating: 4 out of 5
Good service and responsive team
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A
Rating: 5 out of 5
The shipment was careful and the delay reasonable. The tiles are of very beautiful quality, even more beautiful than on the site..
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A
Rating: 5 out of 5
Product of very good quality and fast delivery. Satisfied customer.
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A
Rating: 5 out of 5
Fast delivery and delighted with the product even more beautiful in real life! Can't wait to see it installed.
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Rating: 3 out of 5
the site did not take into account the entered delivery address
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A
Rating: 4 out of 5
I need to check that the color of the tile matches what I am looking for
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A
Rating: 5 out of 5
Serious and attentive to your needs
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A
Rating: 4 out of 5
very good
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A
Rating: 5 out of 5
Perfect nothing to complain about
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A
Rating: 3 out of 5
Disappointed to have only received a broken piece of tile as a sample... One doesn't really get a sense of the result.
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A
Rating: 5 out of 5
Customer service is perfect! They respond very quickly. Delivery is very fast and careful. The tiles are stunning!!! I highly recommend!
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A
Rating: 5 out of 5
Very fast sample shipment, very satisfied
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Rating: 5 out of 5
Very fast sample shipment
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A
Rating: 5 out of 5
Very good. The samples allowed us to be sure of our choice.
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Rating: 3 out of 5
Perfect tiles. Very beautiful result. Nothing to say on that side. Only major downside, almost 1 month to receive the order! 3 appointments with the delivery people, 2 of which they did not come (and 1 other where they had not recorded the appointment...). At €36 for delivery, this is unacceptable. No follow-up. At that price, delivery should be made within 48 hours. Next time I will go myself, it will take less time (to say the least) and it will cost me less.
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Response from Comptoir du Cérame
Hello, Thank you very much for your message. As we are a company that sells 100% online, it is important for us to see what we can improve even though we try to do our best with each order. We take our customers' satisfaction very seriously and remain at your complete disposal. Best regards, The team at Comptoir du Cérame
A
Rating: 4 out of 5
Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.
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Response from Comptoir du Cérame
Hello Madam, Thank you for your message. The shipping costs for the sample order are refundable at the time of the firm order, if it exceeds €120 of product purchase. Do not hesitate to contact us if you need help from our customer service. We remain at your disposal. Best regards, The team at Comptoir du Cérame
A
Rating: 5 out of 5
A very clear site.
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Rating: 5 out of 5
Sample order: beautiful products, perfectly packaged samples, received on time without any problem.
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