Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Well-designed site, with nice products.
Responsive customer service, very fast delivery, but disappointed with the products...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
Extremely long delay: 5 weeks. It may not be essential to have orders to restart production, anticipating is better!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2021
Hello, beautiful tiling, nothing to say, however, the internal packaging is more than average! The tiles rub against each other! This causes scratches!
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Response from Comptoir du Cérame
Hello,
We are delighted that you like the tiles.
We take note of your observation as we are very attached to the quality of the packaging.
Have a good day
The COMPTOIR DU CÉRAME team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
happy with the quality of the tiles but very disappointed because I did not receive the colors I ordered
:/
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Response from Comptoir du Cérame
Hello Sir,
There was an error in the preparation of your order. We are sorry. Your boxes are on their way with the correct colors.
Again, our apologies.
The sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Sample order, beautiful products but delivery arrived before the scheduled date and the package was thrown over a 2.5m gate by the carrier...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Review on delivery bad but very satisfactory product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
I ordered 2 samples so 2 times €15, but no refund because my total order did not reach the minimum amount. Moreover, almost 1/4 of my order had broken tiles... Fortunately, I had enough left to make my backsplash. Too bad the carrier does not pay attention to the package. Otherwise, beautiful product quality.
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Response from Comptoir du Cérame
Hello,
We really regret your feelings. By coming back to us we would have refunded or replaced the breakage.
As for the shipping costs of the samples, we specify on the site that we only refund one shipping cost of samples per order and for that it had to reach €120 including tax excluding shipping costs.
Thank you for the information regarding the carrier that we will pass on to our logistics service.
Our team is at your disposal.
Best regards,
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The tiles are very pretty but 3 of them in the only package ordered arrived broken.
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Response from Comptoir du Cérame
Hello,
We really regret the breakage.
In a case like yours, if the complaint is made in time, we offer: either the reshipment of the broken tiles, or a partial refund of the order. The latter option being the one you chose.
Best regards
The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2020
Correct delivery time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
change carrier!
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Response from Comptoir du Cérame
Hello, We regret your feelings regarding the carrier and we take your information into account. Indeed, the carrier is the last link in the ordering process at Comptoir du Cérame and we must ensure a service of constant quality until your delivery. We invite you to get back to us. Our team is at your disposal. Best regards, Comptoir du Cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
It's a shame that in terms of pricing you remain very expensive compared to the competition, despite a 10% discount for artisans with a nice surprise at the end of the order of an additional €144 for delivery.
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Response from Comptoir du Cérame
Thank you very much for your comment.
The tiles we select, like the products we publish, meet the demands of our clientele.
We do everything we can to adjust our services as best as possible, aware of the cost this entails.
Best regards,
The Comptoir du Cerame team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2020
Happy with my purchase, the tiles are very pretty but the only downside is that I ordered a small quantity which was sent to me in a poorly protected box, in the end out of 13 tiles only 4 arrived intact... I contacted customer service who very responsively offered to send me a new package, I specified to protect it well because the package had to travel 1500 km it cannot be protected just by bubble wrap... I received my new order and the same, poorly protected package and more than half of the tiles broken! This time, however, silence from customer service...
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Response from Comptoir du Cérame
Hello,
We truly regret your feelings, but the instructions for the new packaging were indeed given to the factory.
The second delivery took place on 07/09 and since then we have not had any reports of new breakage, neither in our emails nor by phone. So, indeed, silence on our part because we cannot resolve a problem of which we are not aware.
We thought everything had been resolved in the right way.
We will send you a new box from our own logistics service, without having received your replacement request, neither by email nor by phone.
Indeed, we make customer satisfaction our priority and we are always listening to our customers.
The Commercial Service COMPTOIR DU CERAME
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2020
Good quality tiles. Conforms to the photos. Delivery leaves much to be desired. Tiles received on a semi-palette too small and light for the weight of the package. The palette gave way during delivery, with the tiles (thankfully no breakage); The delivery person had to put it on another palette for delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2020
Order in preparation for 3 weeks then product in restocking.
Good service if you're not in a hurry
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2020
The site is not always very easy to handle and we regret the absence of projection of the tiles on a larger surface to give an idea of what it looks like side by side and on a larger surface, as many other sites offer. So it's difficult to get an idea of what the tiles look like 'together'.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
it's a shame that the tiles ordered in 2020 are different from those of 2019 for the same reference (thickness: 5mm less - dimensions of 1 or 2 mm) otherwise of quality and delivered without problem within the deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2019
the site did not take into account the entered delivery address
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Disappointed to have only received a broken piece of tile as a sample... One doesn't really get a sense of the result.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
Perfect tiles. Very beautiful result. Nothing to say on that side. Only major downside, almost 1 month to receive the order! 3 appointments with the delivery people, 2 of which they did not come (and 1 other where they had not recorded the appointment...). At €36 for delivery, this is unacceptable. No follow-up. At that price, delivery should be made within 48 hours. Next time I will go myself, it will take less time (to say the least) and it will cost me less.
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Response from Comptoir du Cérame
Hello, Thank you very much for your message. As we are a company that sells 100% online, it is important for us to see what we can improve even though we try to do our best with each order. We take our customers' satisfaction very seriously and remain at your complete disposal. Best regards, The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
No delivery tracking. Package delivered while the order was 'in preparation' so it was not possible to organize for reception. While the delivery cost is still significant. A few tiles were chipped during unpacking.
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Response from Comptoir du Cérame
Hello Sir, Thank you very much for your message. We regret the situation. We are currently making changes in logistics and the tracking program had a problem. Please contact us at 09 72 50 67 81, or send us a message so we can look together for the chipped tiles. Best regards, The sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Navigation on the site is not obvious: one does not immediately see the richness of the products. Would benefit from having more photos to get an idea.
I appreciated being able to order a sample and to have the shipping costs refunded if I decide on this model.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2019
Currently not satisfied with the delivery of the samples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
good quality of the tiles
too bad that for the price of transport (more expensive than the order itself) the packaging is not up to par with many chipped pieces upon arrival
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2019
good quality of tiles upon receipt (I haven't laid it yet...)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Nice site. Unfortunately, 14 tiles were broken upon arrival and 5 tiles were chipped.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2019
Shipping costs are almost as expensive as the tiles. 90€. Wow
Packaging of the tiles not suitable. Not very sturdy.
Otherwise, beautiful product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
Easy communication and quick handling of the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2019
Pleasant website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
see comment on delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
Aspect of the Tundra tiles not at all compliant with the description on the site. It is shiny or very shiny satin and for me it has nothing to do with the concrete effect as announced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2018
easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2018
Original tiles
Too bad the delivery costs are so high. And that it is limited to simple transport
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Response from Comptoir du Cérame
Thank you for your feedback.
The carrier who delivered to you was selected for the services offered and for its low breakage percentage. We indeed wish to provide a quality service to our clientele.
Your order being over 30 kg (about 60 kg), it could not be sent by messenger like our sampling service.
We are also actively looking for a way to offer delivery to the upper floors but we have not yet found a national company capable of providing this option.
Best regards,
Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2018
Delivery too long just to get a sample. So I went to the store
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Good tiling and not too expensive but the delivery arrived in Toulouse on Monday and I didn't receive it at home until Wednesday the following week.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
A bit messy to find what we were looking for even though already ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/03/2018
Long delivery time, a few broken tiles. However, those in good condition are very beautiful and meet our expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2017
Site where you can find original products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2017
The site seemed complicated to me. The service needs improvement. Need to return to the homepage every time I searched for a similar product. I recommend 'married' with white tiles to make friezes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Clear and professional site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
The delivery person was particularly accommodating as he came by 3 times and to two different locations. Thanks to him and his team. A tile (sample) was chipped, which is not a big deal for a sample but could be for a real order.
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