Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Fluid and simple site in the hierarchy. Loved the choice of colors, shapes... and especially the request for samples
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Response from Comptoir du Cérame
Thank you for your message! Have a nice day.. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2023
Very happy with my purchase
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Response from Comptoir du Cérame
We are delighted! See you soon The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Efficient and quality service
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
Very good phone contact
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Response from Comptoir du Cérame
Thank you The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2023
JUST PERFECT
Thank you Audrey
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Response from Comptoir du Cérame
Thank you very much for your message which gives us immense pleasure, especially to Audrey See you soon for future projects. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2023
Order conforms to the description. Package very well protected.
I will not hesitate to order again if needed.
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Response from Comptoir du Cérame
Thank you for your comment. Looking forward to assisting you with a future project. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2023
Very good, very responsive
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Response from Comptoir du Cérame
Thank you very much! Have a nice day. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2023
Perfect from the beginning of the consultation on the site to the delivery, including a high-quality phone contact
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Response from Comptoir du Cérame
We thank you very much for your message, which makes us happy. See you soon, The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2023
Fast delivery and product meets expectations.
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Response from Comptoir du Cérame
We thank you for your message. See you soon. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2023
Very efficient! Very happy with the order.
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2023
Very good first experience, very attentive and extremely competent customer service.
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Response from Comptoir du Cérame
Thank you very much for your message. We do everything we can to best meet our customers' requests. Have a nice day. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
The site is clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2023
Hello Madam, Hello Sir. Very good packaging. I did not expect to receive this set of samples. Best regards
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Response from Comptoir du Cérame
Thank you very much for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Excellent experience. Very nice rendering of the tiles despite not being able to use real cement tiles (due to budget and thickness).
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Response from Comptoir du Cérame
Thank you very much for your message. Looking forward to seeing your realization. See you soon
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Site offering a good range of products. The color of the tiles is true to the photo. Delivery faster than announced.
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day. The team at Comptoir Du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
I have already ordered several times from Comptoir du Cérame and I am always very satisfied. I recommend without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2023
Very clear site, very fast delivery of the sample and very friendly customer service. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
VERY GOOD CUSTOMER SERVICE! Audrey was great! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Excellent, very nice quality tiles at a fair price and very competent, responsive, and pleasant customer service. The shipments have always been very fast. Their reaction was also excellent when I had a delivery issue (which was not their fault at all). I totally recommend.
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Response from Comptoir du Cérame
Thank you very much for your message. See you soon. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Perfect tiling, very easy to install.
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Response from Comptoir du Cérame
Great, thank you for your message. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
This is the second time I order from Comptoir du Cérame, the products are of high quality, the packaging is very careful. Very good customer service! I would gladly return for a third time
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Response from Comptoir du Cérame
Thank you very much for your message and looking forward to your next order. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
I had a somewhat special request, outside the standard, I was listened to and my need was met. Ultra-fast delivery, well-packaged product... I recommend this site.
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Response from Comptoir du Cérame
We do our utmost to satisfy our customers as much as possible! We are happy to have been able to meet your request, looking forward to seeing the final result! Best regards. The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Very responsive and attentive customer service. Fast delivery. Products received as shown in photos.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2023
Attentive and dynamic team. - the sense of service BRAVO
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
1 tile as a sample is just enough, why not 2? (15 euros is not cheap either). Otherwise, impeccable and fast delivery
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Response from Comptoir du Cérame
Hello, Thank you for the positive remark on the delivery. We send one tile as a sample to see the color, appreciate the material and quality of the tile. It is not necessary for us to provide multiple tiles of the same model, and this approach is appreciated by our customers. You mention sending 2 tiles, which would double the weight and increase shipping costs since the weight and volume of the package are considered during merchandise transport. Finally, you mention 15€ shipping costs that "are not cheap," but I remind you that these costs are refunded for a minimum order of 120€ including VAT. Excerpt from our website: "Order samples, shipping costs are refundable* *These shipping costs are refundable as personalized discount vouchers for a subsequent order of materials worth at least 120€ including VAT." We wish you a great day. The Comptoir Du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Too pretty, fast delivery and well-protected package.
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Response from Comptoir du Cérame
Thank you very much for your review. Have a great day The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2023
Fast delivery, carefully packaged.
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Response from Comptoir du Cérame
Thank you very much for your message. The Comptoir Du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Sample order: IMPECCABLE! Order tracking, delivery information (very fast), very carefully packaged, everything is PERFECT. See you soon then ;)))
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Response from Comptoir du Cérame
Thank you very much for your message. See you very soon The Comptoir du Cérame team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
Fast and responsive, very good advice remotely even for online orders. Impeccable transporter. Very good store
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Response from Comptoir du Cérame
Thank you very much for your message The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2023
Fast and careful sample shipment. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2023
Very fast sample shipment, compliant with the request, very friendly reception and responsiveness of the online sales teams. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2023
Good service
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Response from Comptoir du Cérame
Thank you .. The Comptoir du Cérame team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Delivery times shorter than expected. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Fast delivery.
Tiles of good quality and very pretty.
Overall, nothing to say, it's perfect.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
For the order and delivery of samples, everything went well, fast delivery. A reference was missing so the customer service contacted me in advance to tell me they were sending the bulk of the order and would follow up with the rest as soon as they had it. Responsive and efficient. Good packaging, no breakage.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2023
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2023
I will particularly emphasize the efficiency and kindness of customer service!
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Response from Comptoir du Cérame
Hello, This message really touches us! Thank you very much and we look forward to seeing your realization! The team at Comptoir Du Cérame
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