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A
Rating: 5 out of 5
excellent product, true to the photos
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Reviews 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Everything went very well, note that delivery is made in front of your house so plan for manpower to carry the packages to your home!
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A
Rating: 4 out of 5
Clear site.
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A
Rating: 5 out of 5
Very good REACTIVE customer service that provides satisfactory answers
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A
Rating: 5 out of 5
Very professional, good material received on time without defects
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A
Rating: 5 out of 5
Very good. Good advice given in advance, product delivered on the scheduled date and product meets our expectations. In short, I recommend
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A
Rating: 4 out of 5
A simple request for a sample, honored without problem. The actual tile does not really match its online photo but this is generally the case for such online purchases.
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A
Rating: 4 out of 5
Pleasant and detailed
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A
Rating: 5 out of 5
The first package arrived broken, this company sent us a second one, thank you very much
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A
Rating: 5 out of 5
Timely delivery, excellent after-sales service
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A
Rating: 5 out of 5
Practical, simple, well organized.
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A
Rating: 4 out of 5
Small wait but no delivery issues.
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A
Rating: 4 out of 5
Website with a lot of choices and easy navigation. Shipping costs are a bit high.
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A
Rating: 4 out of 5
Interesting site and well detailed
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A
Rating: 4 out of 5
Perfect for the site but one or two broken tiles upon receipt. Fortunately, I have some margin.
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A
Rating: 4 out of 5
Meets my expectations.
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A
Rating: 5 out of 5
Order conforms, well packaged and fast
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
VERY RELIABLE SITE
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A
Rating: 4 out of 5
A lot of choices.
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A
Rating: 4 out of 5
The site is clear for succinct use. Would like more photos with the tiles laid to see the rendering and advice on joints to use with different colors
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A
Rating: 5 out of 5
Clear, product expected as described on the site.
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A
Rating: 5 out of 5
Order was taken care of on the same day, careful and very fast shipping (a few days). I received all the samples I ordered, they matched their description. My doorbell doesn't work: the delivery person called me on my mobile to let me know they were there. Very happy. I will order one of the products for my kitchen. I recommended Comptoir du Cérame to my friends. The products are of excellent quality/price ratio (cheaper than real cement tiles and easier to maintain)
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A
Rating: 4 out of 5
Good. Sample order without any problems. Final order more complicated: difficulty in identifying quantities per box... the equivalent in ordered surface is not recalled on the order/invoice. Just the number of boxes but one is 1 m2 and the other is 0.5m2. Quite difficult to keep track....
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A
Rating: 5 out of 5
Very satisfied with my order, the transport and the delivered goods
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A
Rating: 5 out of 5
Very easy to sort by criteria
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Simple presentation with a wide variety of original tiles.
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A
Rating: 5 out of 5
We were delighted with the service provided during delivery.
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A
Rating: 5 out of 5
very good, good follow-up.
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A
Rating: 5 out of 5
Simplicity and speed.
Bravo
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Bravo
A
Rating: 5 out of 5
very fast delivery and product matching the order.
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A
Rating: 5 out of 5
Order received on time and of good quality.
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A
Rating: 5 out of 5
I found that they offered a lot of choices. I was able to reach them by phone (with a bit of difficulty at first as there was no response to the phone or my emails). They sent me samples that helped me finalize my choice.
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A
Rating: 5 out of 5
Very beautiful quality and very beautiful colors
We were super happy with our order
No delivery issues
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We were super happy with our order
No delivery issues
A
Rating: 5 out of 5
In addition to undeniable quality, the quality of service allowed me to receive my various deliveries while respecting my time constraints.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Important and varied choice, pleasant site.
Lacks visual in situ.
Delivery on time, tile in perfect condition.
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Lacks visual in situ.
Delivery on time, tile in perfect condition.
A
Rating: 5 out of 5
Very professional. A very serious telephone reception and follow-up of questions by email.
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