Customer reviews of Comptoir du Cérame

9 /10

Based on 1 572 published reviews

5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

Reviews 4 and 5 stars

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Acheteur Vérifié

Published on 28/03/2017 à 10h47 following a purchase from 14/01/2017

Good, a lot of choices. Order shipped quickly. However, they do not respond to emails for more information about a specific product.

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Acheteur Vérifié

Published on 28/03/2017 à 10h42 following a purchase from 04/03/2017

some tiles were broken but I did not return the order because I would then have to return everything, tiles conform to the description

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Acheteur Vérifié

Published on 28/03/2017 à 09h32 following a purchase from 15/11/2016

The tiling matched well with the samples I had ordered before making my choice. No tile was broken upon delivery. Delivery within three weeks. Nothing to say, except that I am satisfied!

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Acheteur Vérifié

Published on 28/03/2017 à 08h38 following a purchase from 11/02/2017

More than perfect service

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Acheteur Vérifié

Published on 28/03/2017 à 07h51 following a purchase from 27/04/2016

The site is very nice and quite well done. However, it still lacks some situational photos to help visualize. Good customer service as well.

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Acheteur Vérifié

Published on 28/03/2017 à 07h37 following a purchase from 04/03/2017

Very good

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Acheteur Vérifié

Published on 28/03/2017 à 06h58 following a purchase from 10/02/2017

very good services, very quick response

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Acheteur Vérifié

Published on 27/03/2017 à 22h34 following a purchase from 05/01/2017

Quality customer follow-up

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Acheteur Vérifié

Published on 27/03/2017 à 21h28 following a purchase from 03/10/2016

Everything was very good and easy and the delivery was fast!

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Acheteur Vérifié

Published on 27/03/2017 à 21h15 following a purchase from 22/11/2016

Perfect!

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Acheteur Vérifié

Published on 27/03/2017 à 21h14 following a purchase from 05/11/2016

As very responsive and competent

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Acheteur Vérifié

Published on 27/03/2017 à 20h11 following a purchase from 09/06/2016

Satisfied

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Acheteur Vérifié

Published on 27/03/2017 à 19h52 following a purchase from 27/06/2016

Product quality, delivery on site. Unbeatable value for money.

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Acheteur Vérifié

Published on 27/03/2017 à 18h47 following a purchase from 17/04/2016

Satisfied

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Acheteur Vérifié

Published on 27/03/2017 à 18h45 following a purchase from 11/12/2016

very wide choice of tiles, styles that are not seen in all stores.

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Acheteur Vérifié

Published on 27/03/2017 à 18h44 following a purchase from 18/05/2016

Responsive customer service, some tiles arrived broken, they sent us a new box without any problem. Beautiful product, I recommend!

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Acheteur Vérifié

Published on 27/03/2017 à 18h12 following a purchase from 08/09/2016

Very professional service

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Acheteur Vérifié

Published on 27/03/2017 à 18h11 following a purchase from 28/03/2016

Efficient and compliant

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Acheteur Vérifié

Published on 27/03/2017 à 17h54 following a purchase from 11/12/2016

Product as described. Fast and careful delivery

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Acheteur Vérifié

Published on 27/03/2017 à 17h14 following a purchase from 12/08/2016

Not bad choice. Correct delivery time.

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Acheteur Vérifié

Published on 27/03/2017 à 17h08 following a purchase from 04/04/2016

Very readable site, beautiful products, great variety of styles

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Acheteur Vérifié

Published on 27/03/2017 à 17h06 following a purchase from 28/09/2016

Samples sent as announced. Very well packaged.

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Acheteur Vérifié

Published on 27/03/2017 à 16h53 following a purchase from 05/03/2017

Very good site to compare tiles. Original models. Impeccable delivery.

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Acheteur Vérifié

Published on 27/03/2017 à 16h36 following a purchase from 06/08/2016

Very nice tiles but fragile.

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Acheteur Vérifié

Published on 27/03/2017 à 15h59 following a purchase from 20/09/2016

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Acheteur Vérifié

Published on 27/03/2017 à 15h32 following a purchase from 01/07/2016

A lot of choices

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Acheteur Vérifié

Published on 27/03/2017 à 15h27 following a purchase from 14/06/2016

Very good responsiveness by email for all my questions (samples, deadlines, delivery...). I recommend this serious site.

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Acheteur Vérifié

Published on 27/03/2017 à 15h27 following a purchase from 19/02/2017

The delivery fee policy is not very clear and I had to follow up with the company to find out where my order was, but in the end, delivery was on time, without breakage. The product meets my expectations. Wide choice of colors on the site and not very expensive. I will come back to this site for a future order.

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Acheteur Vérifié

Published on 27/03/2017 à 15h10 following a purchase from 28/02/2017

Reliable. Quality products. Good value for money.

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Acheteur Vérifié

Published on 27/03/2017 à 15h07 following a purchase from 09/12/2016

Professional, fast and very good service.

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Acheteur Vérifié

Published on 27/03/2017 à 15h05 following a purchase from 13/01/2017

User-friendly site.

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Acheteur Vérifié

Published on 27/03/2017 à 15h00 following a purchase from 12/05/2016

Very responsive service, following various questions asked by email.

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Acheteur Vérifié

Published on 27/03/2017 à 14h59 following a purchase from 12/02/2017

Fast delivery. Responsive customer service. No problems!

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Acheteur Vérifié

Published on 27/03/2017 à 14h53 following a purchase from 14/10/2016

Easy to use

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Acheteur Vérifié

Published on 27/03/2017 à 14h45 following a purchase from 27/02/2017

Very good. Very nice quality. Very friendly.

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Acheteur Vérifié

Published on 27/03/2017 à 14h38 following a purchase from 24/10/2016

Very good

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Acheteur Vérifié

Published on 27/03/2017 à 14h35 following a purchase from 14/09/2016

I don't know if there was an issue with the displayed price information (not displayed anymore...) or if it was a bug at the time of my order, but the customer service was very responsive and the follow-up impeccable.

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Acheteur Vérifié

Published on 27/03/2017 à 14h35 following a purchase from 28/02/2017

Delivery on time, in good condition. However, following an exchange with an advisor, I was told that the price of the sample would be deducted from my order and that was not the case, I received no discount on the order so just disappointed with this misleading "advertising."

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Acheteur Vérifié

Published on 27/03/2017 à 14h35 following a purchase from 13/05/2016

Good site but sometimes a bit hard to find the products

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Acheteur Vérifié

Published on 27/03/2017 à 14h31 following a purchase from 16/09/2016

Personalized welcome and advice. Very happy with the result

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