Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Fast delivery, very well packaged tiles, product matching the description, I am very satisfied! Thank you
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Response from Comptoir du Cérame
Hello, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the speed of our delivery, as well as the careful packaging of the tiles. Your satisfaction is our greatest reward. Do not hesitate to come back to us for your future projects! Best regards, The team at comptoirducerame.com
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Sandrine T.
Rating: 5 out of 5
following a purchase from 16/02/2025
Everything arrived on time and in good condition. Very beautiful product. Thank you very much
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Response from Comptoir du Cérame
Hello and thank you very much for your positive feedback! We hope to see you again soon on our site to discover more treasures! Best regards, The team at comptoirducerame.com
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Pascal M.
Rating: 5 out of 5
following a purchase from 06/03/2025
Beautiful tiles, fast delivery. Everything is perfect.
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Response from Comptoir du Cérame
Hello, Thank you so much for your comments on our tiles and our delivery speed! We are delighted to hear that your experience with Comptoir du Cérame met your expectations. Your satisfaction is our priority, and it is always a pleasure to receive positive feedback like yours. Best regards, The team at Comptoir du Cérame
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Ingrid G.
Rating: 5 out of 5
following a purchase from 13/03/2025
Fast delivery and with the product very well packaged. Very good customer service in case of doubt. Fantastic, I will definitely repeat it!
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Response from Comptoir du Cérame
Hello and thank you so much for your enthusiastic feedback! We are delighted to hear that you appreciated the speed of delivery and the careful packaging of your products. Your recognition of our customer service particularly touches us. We do our best to support our customers and we will continue to improve to offer you the best possible experience. Looking forward to seeing you again soon! Best regards, The team at comptoirducerame.com
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Ketty B.
Rating: 5 out of 5
following a purchase from 14/03/2025
Very beautiful model, and very well secured package, no breakage
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Response from Comptoir du Cérame
Hello, A big thank you for your review! We are delighted to hear that you appreciated our models and that your package arrived in perfect condition. The satisfaction of our customers is our priority, and your positive feedback encourages us to continue to offer the best possible service. Best regards, The team at comptoirducerame.com
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Virginie W.
Rating: 5 out of 5
following a purchase from 14/02/2025
Fast delivery. Quality tiles.
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Claire B.
Rating: 4 out of 5
following a purchase from 13/03/2025
I ordered samples of cement tiles/type cement and had already purchased stoneware tiles with a cement tile pattern for my shower about ten years ago (they unfortunately whiten under stagnant water on the floor). I hesitate between giving 3 or 4 stars considering the elements below. Overall, these are beautiful products, but I have 2 remarks: the actual rendering of the tiles can be really different from that of the photos on the screen and, on the other hand, when you want to buy small quantities of tiles (in my case 1m2), the shipping costs are astronomical and cost the price of the tiles. I understand that they come from Spain (it seems to me) and that the tiles are heavy, but it is not possible to pay 78 euros in shipping for 1m2 of tiles at 75 euros.
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Response from Comptoir du Cérame
Hello, Thank you for taking the time to share your experience with our products. We are delighted that you appreciate the design of our tiles. We completely understand your frustration regarding the difference between the rendering on the screen and in reality, as well as the high shipping costs for small quantities. Your feedback is valuable and will help us improve our services. Best regards, The team at Comptoir du Cérame
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Geraldine M.
Rating: 5 out of 5
following a purchase from 27/01/2025
Impeccable delivery, the tiles are very beautiful, no defects!
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Aurélie A.
Rating: 5 out of 5
following a purchase from 02/01/2025
Serious site, receipt of the sample which allowed me to realize the quality of the product and the colors, then order placed and received quickly. Can't wait to see it installed.
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Karine D.
Rating: 5 out of 5
following a purchase from 17/09/2024
I received everything in very acceptable times and everything was in accordance with the samples, without breakage. Great!
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Maelle K.
Rating: 5 out of 5
following a purchase from 26/11/2024
Very good
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Geneviève S.
Rating: 5 out of 5
following a purchase from 17/09/2024
Very satisfied with my order.
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Aglae D.
Rating: 5 out of 5
following a purchase from 21/01/2025
VERY FAST DELIVERY. NICE PRODUCT
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Berit K.
Rating: 5 out of 5
following a purchase from 22/01/2025
Impeccable service and beautiful tiling!
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Annie P.
Rating: 5 out of 5
following a purchase from 09/01/2025
Very beautiful tiling (like cement tiles) for renovating an old house. Very attentive staff.
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Maxime P.
Rating: 5 out of 5
following a purchase from 21/01/2025
Impeccable
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Sigrid V.
Rating: 5 out of 5
following a purchase from 13/12/2024
nothing to report
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Franziska L.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very good
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Aurélia N.
Rating: 5 out of 5
following a purchase from 04/10/2024
item conforms to its description
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Jacques B.
Rating: 5 out of 5
following a purchase from 18/12/2024
the first order was made through Bricomarché, and the order remained in the carrier's warehouse, for what reason? fortunately after a phone call, the Comptoir du Cérame resolved the situation while keeping me informed by phone, Bravo!!!
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Véronique R.
Rating: 5 out of 5
following a purchase from 01/12/2024
Top notch
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Antoine L.
Rating: 5 out of 5
following a purchase from 19/10/2024
Very good quality products. Fast delivery.
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Michel H.
Rating: 5 out of 5
following a purchase from 06/01/2025
This is my second order. I am really very satisfied with the service, the beautiful and sturdy products as well as the delivery (my pallet was impeccably prepared and everything arrived in perfect condition).
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Veronique E.
Rating: 5 out of 5
following a purchase from 09/09/2024
Very good. Impeccable and responsive service. Careful shipping. I recommend!
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Anaic B.
Rating: 4 out of 5
following a purchase from 03/09/2024
Very correct. Happy with the result of the tiles and easy to clean for a kitchen backsplash. There was just a mistake in the order, which was resolved on their part.
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Isabelle P.
Rating: 5 out of 5
following a purchase from 30/09/2024
very good teamwork, and beautiful materials.
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Christophe J.
Rating: 5 out of 5
following a purchase from 11/10/2024
Deadlines respected, no problem.
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Annie P.
Rating: 5 out of 5
following a purchase from 02/01/2025
Very well designed site, the photos of the tiles are well visible.
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Maurice R.
Rating: 5 out of 5
following a purchase from 12/12/2024
I was lucky to have excellent contact with Audrey. She is particularly efficient and very attentive to the client's request. Excellent customer service!
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Response from Comptoir du Cérame
Thank you very much for your comment.. The entire team at Comptoir du Cérame sends you its best wishes.. Audrey
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Véronique R.
Rating: 5 out of 5
following a purchase from 01/11/2024
everything is perfect.
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Response from Comptoir du Cérame
Thank you.. Best wishes for this new year. The team at Comptoir du Cérame
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Patrice B.
Rating: 4 out of 5
following a purchase from 14/11/2024
try to give a more precise time for delivery.
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Christophe L.
Rating: 5 out of 5
following a purchase from 17/11/2024
Fast and very nice delivery person
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Véronique R.
Rating: 5 out of 5
following a purchase from 14/11/2024
Delivery on time with the requested products and well packaged
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Caroline J.
Rating: 5 out of 5
following a purchase from 10/11/2024
Efficient service, tiles that perfectly match the description and fast delivery.
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Pierre-Olivier E.
Rating: 5 out of 5
following a purchase from 18/10/2024
Delivery in accordance with the order within the expected time frame. Serious company. We will extend our collaboration.
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Response from Comptoir du Cérame
We are delighted with your comment.. and we thank you. See you soon for new projects.. The team at Comptoir du Cérame
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Harold D.
Rating: 4 out of 5
following a purchase from 25/10/2024
Very satisfied with the tiles. Unergonomic site. Delivery person left the goods in front of the house without helping us bring them in.
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Response from Comptoir du Cérame
Great for the tiles. For the delivery, it is clearly stated on our site and in the email you receive that material deliveries are made in front of the building entrance or in front of the garden gate for houses. The delivery person is not authorized to handle your own goods. Sorry you didn't read it. The team at Comptoir du Cérame
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Elisabeth B.
Rating: 5 out of 5
following a purchase from 08/10/2024
Meets my expectations.
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Response from Comptoir du Cérame
We are delighted! The team at Comptoir du Cérame
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Nicolas P.
Rating: 5 out of 5
following a purchase from 24/09/2024
Excellent product. The possibility of having a sample delivered is great.
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Response from Comptoir du Cérame
Thank you very much for your comment. The team at Comptoir du Cérame
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David C.
Rating: 5 out of 5
following a purchase from 16/10/2024
This is the first time we order from you and the site is very good, the delivery as well. Nothing to complain about!
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Response from Comptoir du Cérame
We thank you for your message.. Looking forward to helping you with your next orders.. The team at Comptoir Du Cérame
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Marie-Sophie D.
Rating: 5 out of 5
following a purchase from 16/10/2024
Nothing to say. Everything went well.:)
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Response from Comptoir du Cérame
Thank you for your message. Have a nice day
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