Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Very large selection of tiles, very satisfied with the customer service that informed me about the availability of the tiles and fast delivery to Switzerland at a good price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
1st order is very satisfied, especially with the product protection which is unprecedented for us as professionals. A top-notch commercial welcome, smooth and reactive exchange. Delivery was also top-notch. Can't wait to see the result at our client's place.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2024
Delivery on time, very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
2nd experience with Comptoir du Cérame. Perfect, very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2024
The materials are of very nice quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
good set
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2024
Beautiful product, good order tracking, and super delivery: well packaged to protect the tiles, top-notch I recommend :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
perfect excellent !!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2024
Perfect, beautiful tiles received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
Customer service is top-notch, reactive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
A very clear site, a very good customer service, beautiful choices and sample shipments always very neat, I recommend!
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Response from Comptoir du Cérame
The whole team thanks you for your message. See you soon for new projects! Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2024
Great! Beautiful tiles... punctual delivery...
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Response from Comptoir du Cérame
We thank you for your comment. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2023
From the website to delivery, everything was perfect!
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Response from Comptoir du Cérame
We thank you for your message! The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Perfect, the tiles match the sample and the delivery went smoothly with professionals attentive to my wishes. I was a bit worried after reading comments about the carrier Schenker. Everything went perfectly with people available and attentive to my remarks. Since the delivery was in a difficult location for a truck, I had asked the local carrier to place the pallet at their loading dock. They even loaded the tiles into my old Berlingo with their lift. The Comptoir du Cérame is a company to recommend... which I will not fail to do.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2023
Very responsive. Delivery was compliant and fast.
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Response from Comptoir du Cérame
Thank you very much for your message - The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2024
Excellent delivery. Items completely in line with what I expected. Very satisfied.
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Response from Comptoir du Cérame
We thank you for your message and are delighted with your satisfaction. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2023
Clear and pleasant navigation.
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Response from Comptoir du Cérame
Thank you. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2023
A serious team eager to do well. Thank you.
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Response from Comptoir du Cérame
Thank you for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Perfect
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Response from Comptoir du Cérame
Thank you..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2024
Very good contact for the order. Audrey understands quickly and gives good advice. I will wait for my tiles with impatience (lol)
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Response from Comptoir du Cérame
We thank you for your message.. Don't hesitate to share your realization once the tiles are laid. See you soon. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2023
A lot of choices with the possibility of receiving samples. Convenient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2023
Good welcome and good follow-up. The delivery also went very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2023
The photos are faithful to the products, the order management is very professional and the delivery is very careful (the packaging of the goods is impeccable)! Bravo and thank you!
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Response from Comptoir du Cérame
We thank you for your message! We wish you all the best for this new year. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2023
Excellent commercial service, quality products with a wide choice, competitive prices, and fast delivery, I highly recommend Comptoir du Cérame.
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Response from Comptoir du Cérame
Thank you very much for your message which pleases us.. We wish you all the best for this new year. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
Perfect delivery: fast and with very careful packaging
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Response from Comptoir du Cérame
Thank you very much for your message.. Our best wishes for this new year. The entire team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
thank you
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Response from Comptoir du Cérame
With pleasure
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Practical website to use for making a choice. I had ordered samples to see the rendering of several tiles in situ. This reassured me in my choice and, when ordering 6 square meters of my preferred tiles, the shipping costs of the samples were refunded to me. The customer service on the phone is competent and responsive to answer practical or technical questions. The ordered tiles were delivered in a few working days, very well packaged and without breakage. The carrier waited while I checked the condition of the delivered tiles.
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Response from Comptoir du Cérame
We are delighted that everything went very well and for your message. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Order delivered very quickly. No worries!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
Very user-friendly site, beautiful products, easy order and delivered quickly.
Everything is in accordance, we are very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
The tiles received do not match the dimensions of my order 12.3x12.3x1.0 cm, the width is not too serious but the thickness is, it forces me to use a lot of glue!!!!!!!!!
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Response from Comptoir du Cérame
On each product sheet of ordered references, the indicated thickness is 0.9mm and not 1 cm as you state. Not being a collection of rectified tiles, there can be a variation of a few mm acceptable by tile standards. I do not see any contact from you indicating a possible problem with dimensions. Do not hesitate to get back to us, we are available to discuss the subject. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Order placed as soon as I received the samples I had ordered and which arrived very quickly.
I called customer service for a practical question regarding my order and I got the answer and the solution to my problem in less than three seconds.
Very efficient customer service therefore.
Order placed without any issues as the website is very well done.
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Response from Comptoir du Cérame
Thank you for your message. See you soon. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2023
Satisfied with my order
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Response from Comptoir du Cérame
Great, thank you for your comment. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2023
Very available
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Response from Comptoir du Cérame
We thank you for your message. The team at Comptoir Du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2023
available for advice, very knowledgeable
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Response from Comptoir du Cérame
Thank you. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2023
Very good
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