Customer reviews of Comptoir du Cérame

Good, good description of the products, very quick sample request and refund upon order. Staff accessible by phone.

Reliable sites, great product choices, quick action.

Satisfied with my sample order, quick delivery

The site is well made

Nice range of products well highlighted.

Very good overall but 3 tiles were broken on the side. Too bad.

Great quality product not yet installed

A real pleasure to work with this site

Fast delivery.
Small downside for the delivery fees which are very high!

Beautiful choice of quality tiles, customer service attentive to my order which was poorly delivered (address error). However, there was no protection for the tiles inside the box, my package was damaged as well as the mini pallet... fortunately no breakage. Upon receipt, it is important to check with the delivery person if damaged, refuse the goods

the product description is not quite accurate! This is ceramic product on terracotta and not a cement product

Samples received quickly. Assistance in ordering these samples very appreciated

Good choice..attractive.

Some difficulties encountered with the carrier (lost packages) but effective management by the sales service who had a new order shipped.

Easy navigation on the site

Nothing to report, the site was quick with the order.

I appreciated the choice but regretted a limited number of colors. The quality-price ratio is interesting.

Ultra-fast delivery
Very helpful customer service

Fast and simple site. But more photos of tile renderings would be appreciated as well as installation advice.

Satisfied clear site

A good choice of tiles, ceramics, mosaics. We ordered tiles for the bathroom. The order tracking is quite easy.
The carrier (Schencker in this case) was efficient and careful with the merchandise - thanks to the very friendly driver-. Reception on half-pallet, effective packaging and protection as there was no breakage to report.
To see for the installation and the real quality of the merchandise.

Very reactive following a carrier problem,

Samples conform to the description, delivered quickly and 15 euros refunded in case of order.

Great choice and service for samples.
But the ergonomics of the site could be improved to find references more easily.

Without any problem

Good

For the quality of the product

Hello,
Following the receipt of a sample of white hexagonal tiles, I ordered 9 boxes of these tiles.
I was unpleasantly surprised by the quality of the tiles compared to the sample. Some had more or less significant stains in the glaze, others had roughness on the surface or even chips...
I then requested to receive additional tiles to compensate for these unusable tiles.
It took more than 2 months, repeated sending of photos showing the defects of the tiles, and several follow-ups for one day the delivery of the additional tiles to arrive at my place.
It is regrettable that communication was one-way with customer service at the end of processing my request. I received no response to my emails or messages on your voicemail at the end.
Thank you for the tiles I eventually received but bad point for customer relations.

While it took a bit long to get the reference to order, it was particularly fast (less than 2 weeks) afterwards, especially in the current context.

Everything is very good, except for the delivery.

We initially received a wrong tile. We refused the package and the new batch was quickly sent. The tile was neither broken nor cracked. Very good delivery.
However, the colors are sometimes not pronounced enough. On some tiles, pigments turned white instead of green and red. It's a shame the quality of the colors is not fulfilled but great choice of tiles and patterns, that's top!

missing photos with the tiles on a large surface

Efficient and fast; a lot of choices;

Good responsiveness, meets expectations. I thought the tiles were French, they are Spanish... High transport cost, but well it's heavy and arrived quite quickly and intact.

Good service and responsive team

I need to check that the color of the tile matches what I am looking for

very good

Website presenting a wide choice, possibility to order samples at an interesting price, but expensive delivery for these samples. Not easy to navigate to make mixes with all the different dimensions.

Reactive!

I wanted to say excellent but one point needs to be expressed. The delivery is really too excessive for 2 small sample tiles!!! But they are beautiful.