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A
Rating: 4 out of 5
Large choice of products
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
4 star reviews
Reset filtersA
Rating: 4 out of 5
Terracotta tiles of very good quality. Small downside for the lack of communication with customer service who did not retain my request for a delayed delivery compared to the payment.
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A
Rating: 4 out of 5
Sample delivered quickly, very well packaged
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A
Rating: 4 out of 5
Packaging far too light to properly protect the tiles, several packages opened. Other than that, very fast delivery and great quality of customer service. Very happy.
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A
Rating: 4 out of 5
Very good customer service! Delivery problem but independent of Comptoir du Cérame! Impeccable tiling
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A
Rating: 4 out of 5
Fast delivery and very beautiful tiling, I will place my order
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A
Rating: 4 out of 5
Great customer relations service, the lady I spoke to on the phone was able to answer all my questions, respect for deadlines and they took my urgency into account, products well packaged, a few tiles were broken but that's the transport, I had taken the precaution of ordering more to avoid having to make a complaint.
A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles
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A small downside is the delivery price which I find very high, almost the same price as my order.
The delivery price needs to be reviewed especially when we know that your carrier delivers us with broken tiles
A
Rating: 4 out of 5
Quality material
Correct delivery time
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Correct delivery time
A
Rating: 4 out of 5
Product meets our expectations and is of very good quality.
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A
Rating: 4 out of 5
Easy order
Good quality product
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Good quality product
A
Rating: 4 out of 5
The site is well made and attractive for its choice of tiles.
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A
Rating: 4 out of 5
Order and delivery very very good
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
A bug during my first order but otherwise delivery was faster than expected!!
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A
Rating: 4 out of 5
A lot of choices among ranges that do not exist elsewhere.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very beautiful products, fast delivery. Possibility of express delivery which is very useful given the delivery times of tiles in stores. Payment by bank transfer can create delays for delivery which is a shame. If you need the product quickly, pay by credit card.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Superb tiling!
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A
Rating: 4 out of 5
Product conforms to my expectations, of very good quality and the color of the tiles is true to the photo on the website. Customer service is attentive.
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A
Rating: 4 out of 5
Good especially since the second delivery went smoothly this time
Thank you
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Thank you
A
Rating: 4 out of 5
customer service sometimes difficult to reach
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Response from Comptoir du Cérame
Hello,
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
We are very concerned about the satisfaction of our customers.
Our line is often busy as we receive many calls.
However, we always return to calls that could not get through.
Likewise, all messages receive a response.
Please believe that we regret your feelings and do not hesitate to come back to us if needed, we are at your disposal.
Customer Service Comptoir du Cérame.
A
Rating: 4 out of 5
Very good customer service
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A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
Very good responsiveness from the staff.
Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
Translated reviews
Problem with broken tiles in the package, perhaps a flaw in the packaging of the package not secured enough. Nevertheless, these are samples, so not as serious as if I had ordered a large quantity.
A
Rating: 4 out of 5
Fortunately, I made 2 orders (ultimately combined) of 2 and 1 tiles each to my preference: I can thus,
if my project comes to fruition, know my favorite.
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if my project comes to fruition, know my favorite.
A
Rating: 4 out of 5
WELL DONE
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A
Rating: 4 out of 5
Very good site, efficient and serious
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A
Rating: 4 out of 5
Fast delivery but the boxes were broken, torn,
Fortunately no breakage but given the price of the goods, the packaging could have been sturdier
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Fortunately no breakage but given the price of the goods, the packaging could have been sturdier
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Delivery times a bit long
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A
Rating: 4 out of 5
A bit of a long wait, about 3 weeks, shipping costs very high I find (over 100€, it's a bit exaggerated) but otherwise really not disappointed with my purchase. It will be installed in a few days but the color really meets my expectations and especially the idea I had of it on the site.
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A
Rating: 4 out of 5
The site is very good, the colors are not very visible, something needs to be done so that we can better identify the colors.
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A
Rating: 4 out of 5
a lot of choices and beautiful products that are not found everywhere
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A
Rating: 4 out of 5
lacking photos of rooms using the tiles.
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A
Rating: 4 out of 5
Fast delivery and well-protected tiles.
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A
Rating: 4 out of 5
see delivery comment
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A
Rating: 4 out of 5
Good, no problem
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A
Rating: 4 out of 5
quality tiles, original and not found everywhere!
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A
Rating: 4 out of 5
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