Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2016
Functional site, easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
I ordered 2 boxes of tiles. On the first shipment, one box was completely broken. The after-sales service was very efficient and sent me another one with my photos as proof. But there is a big problem with packaging and transport since there was still breakage in the second shipment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2016
Very pleasant site, elegant, smooth navigation, aesthetic, good photos, clear explanations, nothing to say. However, there is a gap between this presentation and the Order Tracking, which is non-existent. Its status remaining unchanged, I had to call several times (voicemail every time or ringing into the void...) for someone to call me back and inform me of the delivery date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2016
Very good organization for the order: samples and order arrived on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2017
Good, a lot of choices. Order shipped quickly. However, they do not respond to emails for more information about a specific product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2017
some tiles were broken but I did not return the order because I would then have to return everything, tiles conform to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2017
More than perfect service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2016
The site is very nice and quite well done. However, it still lacks some situational photos to help visualize. Good customer service as well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2016
Not bad choice. Correct delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2016
Very readable site, beautiful products, great variety of styles
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2016
Very nice tiles but fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2016
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2016
A lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2016
Very good responsiveness by email for all my questions (samples, deadlines, delivery...). I recommend this serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2017
The delivery fee policy is not very clear and I had to follow up with the company to find out where my order was, but in the end, delivery was on time, without breakage. The product meets my expectations. Wide choice of colors on the site and not very expensive. I will come back to this site for a future order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
Reliable. Quality products. Good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2016
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2017
Delivery on time, in good condition. However, following an exchange with an advisor, I was told that the price of the sample would be deducted from my order and that was not the case, I received no discount on the order so just disappointed with this misleading "advertising."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2016
Good site but sometimes a bit hard to find the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2017
easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2016
A few small issues during the delivery of samples but afterwards, good service and especially, excellent quality of tiles :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2017
very satisfied with the site, speed of responses, speed of shipping ... top! Unfortunately spoiled by a deplorable delivery, damaged boxes, half-open, unloading by a pallet truck that jumped 30 cm high from the truck to the ground .. Result 30% of my tiles broken ;(
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2016
A small issue with the order regarding the availability of tiles. Fortunately, it was resolved. The people I was able to reach online were very good and efficient!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
LACK OF PRESENTATION PHOTOS EXCELLENT VALUE FOR MONEY
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