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A
Rating: 5 out of 5
Good selection, fast shipping of samples and final products
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Customer reviews of Comptoir du Cérame
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 572 published reviews
Summary of reviews
Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
5 star reviews
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Rating: 5 out of 5
Faster delivery than expected. One package out of 4 with broken tiles, contact with the seller, immediate refund as well as a prorated shipping cost. Very smooth, good service, I would recommend.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend
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A
Rating: 5 out of 5
The site is user-friendly, the details are clear.
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A
Rating: 5 out of 5
As an interior designer, I have been loyal to Comptoir du Cerame for several years; I always find gems for my clients and the result is always very successful
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A
Rating: 5 out of 5
Order well received and compliant
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A
Rating: 5 out of 5
Good welcome and good customer follow-up
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A
Rating: 5 out of 5
Clear and well done
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A
Rating: 5 out of 5
Excellent welcome and very good advice
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Rating: 5 out of 5
Very fast shipping of the sample.. very nice Faience
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Rating: 5 out of 5
Sample very well packaged! perfect!
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Rating: 5 out of 5
Excellent merchant, I have already ordered several times. Quality products, fast and careful delivery, and very good customer service (once the delivery person broke some tiles and they were sent back to me).
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A
Rating: 5 out of 5
Very simple and functional site
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A
Rating: 5 out of 5
superb, warm, authentic... I love it
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A
Rating: 5 out of 5
very nice selection of tiles and faience. A pleasure for the eyes.
I greatly appreciated the exchanges following my questions and inquiries.
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I greatly appreciated the exchanges following my questions and inquiries.
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Delivery of samples very fast, and perfect packaging.
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Rating: 5 out of 5
very satisfied. very reactive and efficient customer service.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Great responsiveness and friendliness of the interlocutors. Fast and hassle-free delivery
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Rating: 5 out of 5
packaging of the samples of very high quality, it gives confidence for the rest of the order
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Rating: 5 out of 5
We ordered a box of tiles, they arrived broken but the Comptoir du Cérame was very reactive and immediately sent us a box for free! We are very satisfied with the customer service and the quality of the tiles!
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A
Rating: 5 out of 5
Tiles perfectly meeting our expectations and delivery in 15 days
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A
Rating: 5 out of 5
Great service from Comptoir Du Cérame, to whom I asked for a delivery in a fairly short time as my work starts in 10 days, and they played along: it's really nice and very commercial. Small downside for the TNT delivery person who fumbled, and consequently I had to go pick up the order at their warehouse (we're talking about a 130kg palette of tiles) knowing that the delivery was paid - But given the context, we must remain lenient. Also, the packaging of everything was done carefully and all the tiles were in perfect condition. Thank you to the team!
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Rating: 5 out of 5
Super product
Super delay
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Super delay
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Rating: 5 out of 5
Very well presented. Simple, fast.
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Rating: 5 out of 5
Sample order received very quickly, well packaged and good quality tiles
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Rating: 5 out of 5
Very good advice and excellent service.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Beautiful mosaic corresponds exactly to what I expected. Announced deadline perfectly respected. Great service, top-notch Bravo
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Rating: 5 out of 5
always very professional
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A
Rating: 5 out of 5
Nothing to report.
Rather quick during this confinement period.
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Rather quick during this confinement period.
A
Rating: 5 out of 5
Order of 5 tile samples. Delivery a bit expensive (15€ even if you only take one sample) but the service is very fast and the products well packaged).
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A
Rating: 5 out of 5
Order well received in perfect condition with the delivery person who contacted me well before arriving so very satisfied
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Rating: 5 out of 5
Order delivered quickly. Perfect products
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Rating: 5 out of 5
nothing to report.
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Rating: 5 out of 5
I received the ordered samples very quickly, which were very well packaged. I will place an order!
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Rating: 5 out of 5
Sample delivery very fast despite the confinement, top! Well, unfortunately the color doesn't match but it's just a matter of time.
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Rating: 5 out of 5
Very good navigation on the site. Beautiful choice. Sample sent in 2 days. 'Contactless' delivery. Everything is perfect.
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Rating: 5 out of 5
Fast delivery, despite the confinement.
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