Customer reviews of Comptoir du Cérame

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 572 published reviews
5 1 158 74% 4 224 14% 3 93 6% 2 48 3% 1 49 3%

Summary of reviews

Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.

5 star reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/10/2019
Very good telephone reception. Fast delivery. Very beautiful tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2019
It's perfect, beautiful tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
100% satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2019
Very responsive and kind customer service, very good quality tiles.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
The website is very practical and easy to use. The telephone service was very cordial and attentive. The delivery was made on time, which is very appreciated for the construction site. Professional service! Beautiful quality tiles, very nice design, good quality/price ratio! I will work again with Comptoir du cérame products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2019
Very easy and smooth exchanges (email and phone), available and responsive contacts. Delivery time well respected. Tiles conform to the photos, I absolutely do not regret my purchase. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Very satisfied with Comptoir du Céram for the quality of the products, respect for delivery times, very responsive customer service/billing by email. The delivery costs of the samples were well refunded following the final order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Just Perfect! The order was very well packaged (despite 2 broken tiles, everything else was very well arranged) and was delivered quickly. The quality of the tiles seems really good, and the final result is very pretty! Mini downside on the color of the site and in real life, I checked this by looking at different results on social networks which helped me choose because sometimes the color on the site is lighter than in reality ;) Happy with my purchase anyway!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Excellent quality of tiles
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2019
Fast, efficient. Products arrived in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2019
Very beautiful site, very beautiful tiles and great customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
a bit expensive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Very good telephone reception. Fast delivery. High quality packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Fast delivery and very well packaged samples
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Everything always goes well whether it's for sample orders or for large orders
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
Completely satisfied with the site, fast delivery, and very good customer advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2019
Perfect package tracking :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
Very good listening from customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2019
Perfect! Great mobilization of the teams, especially Marifé who is on top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2019
I really appreciated the telephone reception and the availability of the person who answered.
As for the site, it is very well done and well documented thanks to the different examples.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Perfect, superb tiling and thank you for your help with the delivery problem, customer service is top!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Transaction top and delivery on time.
The delivery went very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2019
Packaging of the samples well designed to withstand the hazards of deliveries.
Very nice quality of ceramic products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Perfect as always.
Product conforms to description. Beautiful quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2019
Impeccable quality rendering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very beautiful materials! Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
I ordered a sample after exchanging with customer service, very clear response, order shipped quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
I am happy with the product received. Very beautiful and compliant.
And very good contact with the sales service.
However, I am very unhappy with the delivery. They know it. Their carrier is not serious in its customer relationship.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Fast, reliable. Items conform to the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2019
Easy to consult site. By colors, type, etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2019
Very nice product and of good quality.
Fast delivery after the order was placed.
I am very happy for a first order of this type of product on the internet.
No difference between the image and the actual product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Clear site, beautiful products conforming to the actual rendering.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2019
I am very satisfied with my sample delivery. Fast, very well packaged and very beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
Superb tiles, the colors meet my expectations and the quality of the tile is very satisfactory.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
Received on time
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
Sample order received quickly. I am not disappointed with the quality of the products or the visual. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
A lot of choices, it is a pleasure to be able to find these materials!
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