Customers consistently praise the product quality and appearance, noting beautiful tiling, good rendering for backsplashes, and careful packaging that keeps tiles in excellent condition. Delivery is described as fast and efficient with many orders arriving on time and intact, though a few reviews highlight packaging and delivery logistics that were managed well or improved by responsive staff. The customer service experience is repeatedly highlighted as attentive and helpful, with staff going the extra mile to answer questions, assist with projects, and ensure smooth transactions. Overall, customers celebrate reliable product quality, swift delivery, and strong, responsive support from the Comptoir du Cérame team.
Thank you very much for your comment. The team at Comptoir..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2024
Very good
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Response from Comptoir du Cérame
Great! The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Efficient and attentive customer service. Simple to use website where you can quickly find the products you are looking for.
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Response from Comptoir du Cérame
We thank you for your message.. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2024
pleasant site, friendly welcome, quick sending of samples (the packaging could have been more careful as one tile was chipped upon arrival) second shipment due to non-delivery by DPD (see below)
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Response from Comptoir du Cérame
Thank you for your message. We pack carefully using materials that are as environmentally friendly as possible, but unfortunately, it can happen that we have a little breakage! We take your message into account to continue improving! Have a nice day.. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2024
Very satisfied with my order, the tiles are beautiful and the customer service is very good!
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2024
To recommend
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2024
Very satisfied
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Perfect!
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Response from Comptoir du Cérame
Thank you very much The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2024
An excellent set.
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Response from Comptoir du Cérame
Thank you very much for your comment Have a nice day to you The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2024
Very good
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Response from Comptoir du Cérame
Thank you very much for your comment Have a nice day to you The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2024
Everything went well.
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Response from Comptoir du Cérame
Thank you very much for your comment Have a nice day to you The team at Comptoir du Cérame Gaelle
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2024
Great choice of beautiful products, very responsive customer service, fast delivery. I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Perfect in every way as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2024
Smooth purchasing experience, impeccable customer service. A downside on the delivery. After having postponed the delivery day twice, I ended up receiving the pallet at the entrance of my property and not at the entrance of my house despite my request to the delivery person. Having to move the pallet myself to the house was long, heavy, and tedious. However, I am very satisfied with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2024
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2024
Totally delighted with my purchase. I only regret not having had the time to order the sample beforehand to check the color. But I still love the tiles! TOP, very beautiful quality and true to the photo. Fast shipping and delivery; ordered and received in the same week. I recommend ++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2024
Everything was perfect: the tiles are very beautiful, the delivery times strictly respected, and the advice from customer service very valuable (special mention for the kindness and patience of Gaelle).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Tiles ordered on 20/02 and delivered to my home on 01/03. No problem. I recommend
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Response from Comptoir du Cérame
Great.. thank you for your message! See you soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Very reactive, delivery on time, great.
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Response from Comptoir du Cérame
Thank you very much. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2024
Very large selection of tiles, very satisfied with the customer service that informed me about the availability of the tiles and fast delivery to Switzerland at a good price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
1st order is very satisfied, especially with the product protection which is unprecedented for us as professionals. A top-notch commercial welcome, smooth and reactive exchange. Delivery was also top-notch. Can't wait to see the result at our client's place.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2024
Delivery on time, very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2024
2nd experience with Comptoir du Cérame. Perfect, very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Nothing to report!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2024
Beautiful product, good order tracking, and super delivery: well packaged to protect the tiles, top-notch I recommend :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
perfect excellent !!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2024
Perfect, beautiful tiles received quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2024
Customer service is top-notch, reactive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
A very clear site, a very good customer service, beautiful choices and sample shipments always very neat, I recommend!
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Response from Comptoir du Cérame
The whole team thanks you for your message. See you soon for new projects! Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2024
Great! Beautiful tiles... punctual delivery...
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Response from Comptoir du Cérame
We thank you for your comment. The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2023
From the website to delivery, everything was perfect!
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Response from Comptoir du Cérame
We thank you for your message! The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2024
Perfect, the tiles match the sample and the delivery went smoothly with professionals attentive to my wishes. I was a bit worried after reading comments about the carrier Schenker. Everything went perfectly with people available and attentive to my remarks. Since the delivery was in a difficult location for a truck, I had asked the local carrier to place the pallet at their loading dock. They even loaded the tiles into my old Berlingo with their lift. The Comptoir du Cérame is a company to recommend... which I will not fail to do.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2023
Very responsive. Delivery was compliant and fast.
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Response from Comptoir du Cérame
Thank you very much for your message - The team at Comptoir du Cérame
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2024
Excellent delivery. Items completely in line with what I expected. Very satisfied.
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Response from Comptoir du Cérame
We thank you for your message and are delighted with your satisfaction. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Perfect
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Response from Comptoir du Cérame
Thank you..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2024
Very good contact for the order. Audrey understands quickly and gives good advice. I will wait for my tiles with impatience (lol)
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Response from Comptoir du Cérame
We thank you for your message.. Don't hesitate to share your realization once the tiles are laid. See you soon. The team at Comptoir du Cérame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2023
Good welcome and good follow-up. The delivery also went very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2023
The photos are faithful to the products, the order management is very professional and the delivery is very careful (the packaging of the goods is impeccable)! Bravo and thank you!
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Response from Comptoir du Cérame
We thank you for your message! We wish you all the best for this new year. The team at Comptoir du Cérame
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