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M
Rating: 4 out of 5
I have received my order and it was on time and the pills work great. Very good delivery time. I have not used the product yet .
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Customer reviews of Cosmeto Nature
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 017 published reviews
Summary of reviews
The online store Cosmeto Nature receives notable praise for the quality of its products, particularly the bee venom, aloe vera cream, and snail slime cream, which many customers find effective and satisfying. The delivery service is often highlighted as fast and efficient, with several customers appreciating the prompt handling of orders and attentive communication through platforms like WhatsApp. Many express their enthusiasm for the various products available, indicating that they are regular buyers who trust the brand's offerings.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Sorry, I have not yet received this package ..."GARLIC SHAMPOO Thank you for keeping me informed of the outcome Good reception
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Response from Cosmeto Nature
Hello Marie, Thank you for this nice note :) Regarding your order, it was processed in time on our part, but the delivery was delayed by the Post Office unfortunately. Have you contacted the after sales service to solve the problem? See you soon?
C
Rating: 1 out of 5
A product missing in the order but invoiced. I had to phone to hear me say that the product was out of stock, that I just had to recommend it when it will be available again. All at my expense of course. So I was refunded the missing product but not the shipping costs. I asked for the product to be sent to me free of charge when it would be available but obviously, it's too much to ask. I won't be recommending any more on this site as the customer service is null and void.
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Response from Cosmeto Nature
Hello Catherine, It is with attention that we read your opinion, we thank you for it. Unfortunately a product that you ordered was out of stock, so we offered you a refund which you accepted. We cannot return the product because we do not know when we will be restocked. We hope to have given you all the explanations concerning this situation. The Cosmeto Nature team
N
Rating: 4 out of 5
The home page has too much information and it is difficult to find your way around; for example, the column on the right shows the info on the shopping cart and the promotions already included above. Also there are 3 different ways to search on the same page. Too much info kills the info ;). I think you should get closer to your graphic designer or get help if you are autonomous. You have excellent products, so it's a shame that customers get tired of looking. On the other hand, congratulations for the products (and the adapted containers) and all the promotions you offer. Good luck and take care of yourself!
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Response from Cosmeto Nature
Hello Natalie, It is with attention that we read you, we thank you for this opinion concerning our site. Don't worry, we're currently redesigning the site and can't wait to show you the final result! See you soon on Cosmeto Nature ?
B
Rating: 4 out of 5
The information
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Response from Cosmeto Nature
Hello Bala, Thank you for the note you put us. See you soon on Cosmeto Nature??
A
Rating: 4 out of 5
Well, no problem.
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Response from Cosmeto Nature
Hello Anne-Marie, Thank you for taking the time to give your opinion. See you soon on www.cosmeto-nature.com :)
A
Rating: 4 out of 5
SITE WELL DONE. easy to navigate
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Response from Cosmeto Nature
Hello, Agnes. Thank you for that opinion. We look forward to your return on the ant egg cream, hair reducer! See you soon on www.cosmeto-nature.com?
S
Rating: 4 out of 5
Good site
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Response from Cosmeto Nature
Hello Sylvie, Thank you for this comment, see you soon I hope. The Cosmeto Nature team ?
M
Rating: 3 out of 5
A vial poured into the coli.
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Response from Cosmeto Nature
Hello Melody, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon on www.cosmeto-nature.com.
I
Rating: 1 out of 5
I have placed an order with your company for some viagra and was very pleased however I accidently deleted your website for ordering could you please re-send details? I asked to be called, I'm still waiting, I'm supposed to print a document and send it back by mail, I have no printer and no scanner, Cosmeto Nature is really not serious!!! Especially since my order has been sent in a tracked parcel, it's up to you to find out from the post office, it's not up to me to do the steps!!!! I really do not recommend your site!!!! I am still waiting for someone to come back to me to reimburse me for an order that I paid for and received nothing!!!! Shame!!!!
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Response from Cosmeto Nature
Hello, We are sorry for the delivery time you found long. Your order of 08/08 has been processed and sent on time, that is to say on 11/08. As we indicate on our site, we have to expect delays in delivery due to covid-19 and also because it is the holiday period. Moreover, with the epidemic, La Poste no longer guarantees delivery times. We only ask our customers to be patient. Unfortunately, we cannot do anything about these delays. On our side, our orders are always processed on time. The certificate of non-receipt that you should have sent us back filled was precisely to make a complaint to the Post Office and to unblock the delivery of your package. Hoping to have brought you all the explanations concerning the delays of delivery. The Cosmeto Nature team
A
Rating: 4 out of 5
Simple navigation, maybe a little too much clutter when you're sailing. A more streamlined design would surely inspire more confidence among users.
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Response from Cosmeto Nature
Hi Axelle, Thanks for this review, don't worry, we are in the middle of redesigning the site and can't wait to show you the final result! See you soon I hope, the Cosmeto Nature team ??
A
Rating: 1 out of 5
I couldn't use it because the bottle isn't watertight at all !!! In fact, the black part of the bottle is very badly attached to the bottle itself so it ended up spilled in my toilet bag ! Especially since other returns report the same problem. Really disappointed with the price especially since I was very desperate about this product. So a piece of advice: transfer the product to another bottle!
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Response from Cosmeto Nature
Hello, Thank you for your feedback regarding the malfunction of one of our products. We understand that this may be binding at the time of application. We are not the manufacturers of snail mucus, but we will certainly pass on the information to the manufacturer. Good day, The Cosmeto Nature Team
C
Rating: 2 out of 5
I got the wrong cream
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Response from Cosmeto Nature
Hi, we're sorry we sent you the wrong product. Did you contact the after-sales service to fix the problem? Good day, Cosmeto Nature
O
Rating: 4 out of 5
Satisfied
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Response from Cosmeto Nature
Hello Océane, Thank you for this opinion, it is important for us. Do not hesitate to tell us about your experience with the Gutto snail slime mask and the gel vit ! See you soon on www.cosmeto-nature.com?
M
Rating: 4 out of 5
Good navigation on the site
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Response from Cosmeto Nature
Hello Mano, Thank you for this message, your opinion is important to us. Feel free to share the results obtained with the ant egg cream. See you soon on www.cosmeto-nature.com?
B
Rating: 3 out of 5
long delivery time. apart from that, product arrive well packed.
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Response from Cosmeto Nature
Hello Lila, Your order has been processed on time on our part, but the delivery was delayed by La Poste which is no longer able to guarantee the delivery time due to Covid-19 and the government arrangements in place. See you soon on www.cosmeto-nature.com?
L
Rating: 2 out of 5
The bottle was open
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Response from Cosmeto Nature
Hello Lintsia, we're sorry to hear you received an open bottle. Please contact our customer service department so we can get back to you. See you soon at www.cosmeto-nature.com?
H
Rating: 1 out of 5
Worst customer service, undelivered product and no delivery notice left. I do not recommend
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Response from Cosmeto Nature
Hello, You can follow the delivery of your parcel, if you have not received your delivery notice, on the website https://www.laposte.fr/outils/suivre-vos-envois , by entering your tracking number. After verification, your package is waiting for you in your relay point: LEVALLOIS PERRET WILSON Attention, you only have a few days left to pick it up, otherwise it will be returned to us. Unfortunately it is not us who leave the delivery notices but the delivery man of the Post Office! And because of the covid-19 and its consequences, there are still a lot of delays and delivery problems ... Hoping to have been able to satisfy you, if this is the case, I invite you to modify your note :) Have a nice day,
M
Rating: 4 out of 5
impeccable
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Response from Cosmeto Nature
Hello Marie, We are happy to have been able to satisfy you! Thank you for your opinion! See you soon on our site Cosmeto Nature...
B
Rating: 4 out of 5
Very good site fast delivery
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Response from Cosmeto Nature
Hello Bérangère, Thank you for taking the time to leave us your opinion, it's a pleasure to read such good reviews? We hope to see you soon on Cosmeto Nature, the shop of unusual beauty products!
V
Rating: 4 out of 5
Fast, discreet reception as promised. But since COVID, the order is late despite assurance of restocking. Clear site, good explanations on the products
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Response from Cosmeto Nature
Hello, Thank you for taking the time to leave us your opinion, it's a pleasure to read you. Indeed, since the covid, we have some delays in restocking and deliveries, but we do everything possible, on our side, to send the parcels quickly and do not make our dear customers wait? See you soon on our website Cosmeto Nature, the natural beauty shop ...
L
Rating: 1 out of 5
My order has been validated then we send a mail mindiquant lenvoiant lenvoi of my order and a few days later I am told that one of the items is out of stock and that my order was not sent! since jattends always and it's been almost 1 month I do not know if my order will be one day shipped bad site not very serious
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Response from Cosmeto Nature
Hello Lucie, It is with regret that we learn that you have not been satisfied with your experience on our site ?? Indeed, with the covid, we have difficulty being restocked with Devalife slimming capsules. We have sent you several emails to warn you and offer you different solutions. If you want us to send you the rest of your order, without the devalife, please inform us by email at: [email protected] We are sorry for this wait, this happens to us that very rarely... We look forward to your email. Hoping to catch up with us in a next order on www.cosmeto-nature.com ??????
V
Rating: 4 out of 5
Very good site... Very serious!!!!
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Response from Cosmeto Nature
Hello Valerie, It's a pleasure to read your opinion, we thank you. We look forward to hearing your opinion on the snail slime range. See you soon on www.cosmeto-nature.com?
C
Rating: 4 out of 5
1st order: Very natural products, fast and careful delivery, quick turnaround time lacks some more precise explanations on some products, But very well overall
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Response from Cosmeto Nature
Hello Christian, thank you for taking the time to give us your opinion. We do our best to shorten the waiting time for orders, thank you for specifying the speed of our shipments. On which products do you find that explanations are missing? If you wish to have more explanation on a product you can contact us by mail or by phone. See you soon on www.cosmeto-nature.com ?
M
Rating: 4 out of 5
very satisfied with my order and the delivery time despite the hazards related to the virus
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Response from Cosmeto Nature
Hello Marlene, It's a pleasure to read your opinion, we thank you for it. ?? We try to keep the delivery time as short as possible. See you soon on www.cosmeto-nature.com ??
K
Rating: 4 out of 5
Fast delivery, generally correct product, reasonable price for some products, others quite expensive all the same.
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Response from Cosmeto Nature
Hello Kassandra, Thank you for this opinion, we strive to satisfy you through our products and our offers, we regularly make private sales or promotions: Subscribe to our newsletter and follow us on social networks to be aware of these promotions! See you soon on www.cosmeto-nature.com?
L
Rating: 4 out of 5
Shipping costs a bit expensive in my opinion
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Response from Cosmeto Nature
Hi Lou, thanks for taking the time to give us your opinion. The delivery costs are equal to the general delivery costs on any online shop, You can benefit from free delivery from 60 of purchase :) See you soon on www.cosmeto-nature.com ?
V
Rating: 4 out of 5
Good! Fast delivery
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Response from Cosmeto Nature
Hello Vincent, It's a pleasure to read your opinion, we thank you for it. We are looking forward to hearing your opinion on our permanent hair removal range, see you soon on www.cosmeto-nature.com???
A
Rating: 4 out of 5
The site is clear and fast delivery.
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Response from Cosmeto Nature
Hello, Agnes. It's a pleasure to read you. Thank you for taking the time to give us your opinion. We try our best to shorten the delivery time and to present a clear, precise and detailed site. See you soon on www.cosmeto-nature.com?
C
Rating: 4 out of 5
no problem
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Response from Cosmeto Nature
Good morning, Capucine. Thank you for taking the time to leave a notice. We hope to see you soon on www.cosmeto-nature.com?
D
Rating: 4 out of 5
Ease of navigation, order received on time, compliant products
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Response from Cosmeto Nature
Hello Delphine, Thank you for taking the time to leave your opinion. Indeed, despite the difficult period we are going through we try to shorten the delivery time as much as possible. See you soon on www.cosmeto-nature.com?
J
Rating: 4 out of 5
rien a dire
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Response from Cosmeto Nature
Hello Jorge, thank you for taking the time to leave your opinion. We are happy to know that you had no problems with our shop! See you soon I hope at www.cosmeto-nature.com??
B
Rating: 4 out of 5
Copy the deadline.
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Response from Cosmeto Nature
Hello Bela, Thank you for this opinion, it's important for us. Feel free to tell us about your experience with Gutto Garlic Shampoo! See you soon on www.cosmeto-nature.com?
M
Rating: 4 out of 5
The charcoal mask I ordered does not remove blackheads as written but the acne lotion is great, fast and hassle-free delivery.
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Response from Cosmeto Nature
Hello Marion, Thank you for this opinion, it is important for us. For a satisfactory result, we advise you to take a steam bath before applying the mask. See you soon on www.cosmeto-nature.com?
J
Rating: 4 out of 5
Site that offers very good products for a reasonable price, I still take a star for the little trouble I had I never received my order but the site kindly returned my package that I received, I'm happy. Thank you for your gesture.
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Response from Cosmeto Nature
Hello Juliette, we're sorry for the rare situation you may have encountered. Please be aware that this is beyond our control, we have shipped your package within 48 hours but La Poste has lost your package. We hope to see you soon on our website www.cosmeto-nature.com??
M
Rating: 1 out of 5
Order placed on 26/02/2020, and to date still no delivery we are 5/03/2020. Very disappointed
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Response from Cosmeto Nature
Dear customer, Your order was processed on time by us, but the delivery was delayed because the relay point you have chosen is closed. Your package is being sent to another relay point near you. We have contacted the post office to speed up the delivery. Unfortunately, we are experiencing problems with the post office due to numerous confinements and other problems due to the coronavirus?? We hope that you will receive your package as soon as possible ????. Do not hesitate to contact us again if you do not have your package in a few days.
C
Rating: 4 out of 5
Received
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Response from Cosmeto Nature
Hello Chantal, Thank you for this opinion, it is important for us. Do not hesitate to share with us your experience with pure snail mucus! See you soon on www.cosmeto-nature.com?
A
Rating: 4 out of 5
correct delivery time
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Response from Cosmeto Nature
Hello Amina, Thank you for taking the time to leave your opinion. Do not hesitate to share your results with us, Beautiful day to you, See you soon at www.cosmeto-nature.com??
Y
Rating: 3 out of 5
I am disappointed, after my order I receive a confirmation e-mail the next day stating that the shipment is in progress and I discover that the package was delivered to an address other than mine. When I contact the after-sales service, they say that the order is not delivered because they are waiting for the product ordered. Why send an e-mail saying that the delivery is in progress when it is not true? Moreover, the site stipulated that the product was in stock.
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Response from Cosmeto Nature
Hello Yvette, We read your opinion carefully, we thank you for it. Indeed, we apologize once again for this out-of-stock condition which was not foreseen. We are here to help you, and always do our best to satisfy you and offer the best quality of service possible... See you soon on www.cosmeto-nature.com?
S
Rating: 2 out of 5
- Several products unavailable but still visible on the site so a feeling of frustration is created ... too bad! - Difficult to choose the promotion "livraison sans signayire gratuite".
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Response from Cosmeto Nature
Hello, thank you for taking the time to leave a notice, we will take your remark into account. We do our best to have all our products in stock. At the end of your order if you have chosen home delivery without signature the shipping costs are automatically deducted from your basket. Do not hesitate to come back to us for further remarks. See you soon on www.cosmeto-nature.com?